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Telecommunications
8 reports on the US telecommunications markets focusing on business markets for distance learning, web design services, web maintenance outsourcing, voice processing systems and services, fax technology & services (traditional and internet-based) , virtual and in-house intranets, video conferencing and local/ long distance telephone service    
Study Title: LOCAL PHONE SERVICE CUSTOMER SATISFACTION STUDY: Small & Medium Sized Businesses
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Estimated Publication Date: January 25, 2001
# of Tables & Charts: 35
Publication Price: $895.00
Description: This study examines the level of customer satisfaction that small & medium sized businesses have with their local phone service. The
study breaks out levels of customer satisfaction using quantitative scales common in customer satisfaction research. Customer satisfaction data is
broken out by industry, geographic region, company size, amount of monthly long distance spending, extent of internet usage and other criteria. The
data helps marketers of local phone service to focus on those companies most likely to switch suppliers 

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