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Study Title: UNIFIED MESSAGING & VOICE PROCESSING AND UNIFIED MESSAGING: Small & Medium Sized Company Purchasing Plans and
Preferences
Estimated Publication Date: January 20, 2001
# of Tables: 450+
Price: $1450.00
Description: This report looks at the complete purchasing history of voice processing systems by small & medium sized American businesses from 1990 to
2000, and includes extensive forecasts based on historical data and the purchasing plans of a sample of more than 300 small and medium-sized
businesses. The report presents data separately for interactive voice response systems and for overall voice processing systems, giving detailed data on %
of companies with systems, date of purchase, amount paid, purchase or re-purchase plans, feature preferences and other factors. The intent of the report
is to enable marketers of voice processing systems to segment the market by industry, geographic region, telecom technology usage characteristic or other
factor that indicates a higher than average propensity to invest in voice processing systems. The report focuses strongly on telecom/computer integration,
as it pertains to the voice processing industry, and voice processing/web/cellular integration.
In our survey, we asked telecom managers to rank their interest in product features such as joint email/voice mail boxes, the reception of voice message on
pagers or cell phones, voice command to send faxes, and voice communication at web sites. The report presents detailed quantitative ranking data on the
usefulness of these and other voice product features.
TABLE OF CONTENTS
PERCENTAGE OF COMPANIES IN THE SAMPLE COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM, BY
REGION 22
COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM-MIDWEST 22
COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM-SOUTH 23
COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM- NORTHEAST/MID-ATLANTIC 24
COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM- WEST 25
COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM, BY COMPANY SIZE 26
COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM- COMPANIES WITH 1 to 5 EMPLOYEES 26
COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM- COMPANIES WITH 20 to 49 EMPLOYEES 27
COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM- COMPANIES WITH 50 to 149 EMPLOYEES 28
COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM- COMPANIES WITH 150 to 399 EMPLOYEES 29
COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM- COMPANIES WITH 400-3000 EMPLOYEES 30
COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM, BY INDUSTRY TYPE 31
COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM- Companies in light manufacturing 31
COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM- Companies in the sample in heavy manufacturing, mining &
construction 32
COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM- Companies in the sample in utility industries 33
COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM- Companies in retail & consumer oriented services 34
COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM- Companies in finance, insurance & real estate 35
COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM- Companies in wholesale 36
COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM- Companies in business services 37
COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM- Companies in professional business services 38
COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM, BY TOTAL NUMBER OF COMMUNICATION LINES 39
COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM- COMPANIES That maintain a total of 1 to 2 communication
lines 39
COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM- COMPANIES That maintain a total of 3 to 4 communication
lines 39
COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM- COMPANIES That maintain a total of 5 to 6 communication
lines 41
COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM- COMPANIES That maintain a total of 7 to 10 communication
lines 42
COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM- COMPANIES That maintain a total of 11 to 20 communication
lines 43
COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM- COMPANIES That maintain a total of 21 to 40 communication
lines 43
COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM- COMPANIES That maintain a total of 41 to 90 communication
lines 45
COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM- COMPANIES That maintain a total of 91 or more
communication lines 46
MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM, BY REGION 47
MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM - MIDWEST 47
MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM -SOUTH 47
MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM - WEST 49
MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM, BY COMPANY SIZE 50
MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM -COMPANIES WITH 1 to 5 EMPLOYEES 50
MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM -COMPANIES WITH 6 to 19 EMPLOYEES 51
MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM -COMPANIES WITH 20 to 49 EMPLOYEES 52
MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM - COMPANIES WITH 50 to 149 EMPLOYEES 53
MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM - COMPANIES WITH 150 to 399 EMPLOYEES 54
MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM - COMPANIES WITH 400 to 3000 EMPLOYEES 55
MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM, BY INDUSTRY 56
MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM - Companies in light manufacturing 56
MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM - Companies in the sample in heavy manufacturing, mining & construction 57
MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM -Companies in the sample in utility industries 58
MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM -Companies in retails & consumer oriented services 59
MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM -Companies in finance, insurance & real estate 60
MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM -Companies in wholesale 61
MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM -Companies in business services 62
MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM - Companies in professional business services 63
MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM, BY TOTAL NUMBER OF COMMUNICATION LINES 64
MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM - COMPANIES That maintain a total of 1 to 2 communication lines 64
MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM - COMPANIES That maintain a total of small & medium sized businesses in the sample
lines 65
MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM - COMPANIES That maintain a total of 5 to 6 communication lines 66
MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM - COMPANIES That maintain a total of 7 to 10 communication lines 67
MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM - COMPANIES That maintain a total of 11 to 20 communication lines 68
MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM - COMPANIES That maintain a total of 21 to 40 communication lines 69
MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM - COMPANIES That maintain a total of 41 to 90 communication lines 70
MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM - COMPANIES That maintain a total of 91 or more communication lines 71
COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM, BY REGION 71
COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM-MIDWEST 71
COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM-SOUTH 73
COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM- NORTHEAST/MID-ATLANTIC 74
COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM- WEST 75
COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM, BY COMPANY SIZE 76
COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM- COMPANIES WITH 1 to 5 EMPLOYEES 76
COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM- COMPANIES WITH 6 to 19 EMPLOYEES 77
COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM- COMPANIES WITH 20 to 49 EMPLOYEES 78
COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM- COMPANIES WITH 50 to 149 EMPLOYEES 80
COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM- COMPANIES WITH 150 to 399 EMPLOYEES 81
COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM- COMPANIES WITH 400-3000 EMPLOYEES 82
COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM, BY INDUSTRY TYPE 83
COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM- Companies in light manufacturing 83
COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM- Companies in the sample in heavy manufacturing, mining &
construction 84
COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM- Companies in the sample in utility industries 85
COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM- Companies in retail & consumer oriented services 86
COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM- Companies in finance, insurance & real estate 87
COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM- Companies in wholesale 88
COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM- Companies in business services 89
COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM- Companies in professional business services 90
COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM, BY TOTAL NUMBER OF COMMUNICATION LINES 91
COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM- COMPANIES That maintain a total of 1 to 2 communication
lines 91
COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM- COMPANIES That maintain a total of 3 to 4 communication
lines 92
COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM- COMPANIES That maintain a total of 5 to 6 communication
lines 93
COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM- COMPANIES That maintain a total of 7 to 10 communication
lines 94
COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM- COMPANIES That maintain a total of 11 to 20 communication
lines 95
COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM- COMPANIES That maintain a total of 21 to 40 communication
lines 95
COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM- COMPANIES That maintain a total of 41 to 90 communication
lines 97
COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM- COMPANIES That maintain a total of 91 or more
communication lines 98
COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM, BY REGION 99
COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM - MIDWEST 99
COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM -SOUTH 99
COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM -NORTHEAST/MID-ATLANTIC 101
COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM - WEST 102
COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM, BY COMPANY SIZE 103
COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM -COMPANIES WITH 1 to 5 EMPLOYEES 103
COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM -COMPANIES WITH 6 to 19 EMPLOYEES 104
COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM -COMPANIES WITH 20 to 49 EMPLOYEES 105
COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM - COMPANIES WITH 50 to 149 EMPLOYEES 106
COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM - COMPANIES WITH 150 to 399 EMPLOYEES 107
COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM - COMPANIES WITH 400 to 3000 EMPLOYEES 108
COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM, BY INDUSTRY 109
COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM - Companies in light manufacturing 109
COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM - Companies in the sample in heavy manufacturing, mining & construction
110
COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM -Companies in retails & consumer oriented services 111
COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM -Companies in finance, insurance & real estate 112
COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM -Companies in wholesale 113
COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM -Companies in business services 114
COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM - Companies in professional business services 115
COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM, BY TOTAL NUMBER OF COMMUNICATION LINES 116
COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM - COMPANIES That maintain a total of 1 to 2 communication lines 116
COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM - COMPANIES That maintain a total of small & medium sized businesses in
the
sample lines 117
COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM - COMPANIES That maintain a total of 5 to 6 communication lines 118
COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM - COMPANIES That maintain a total of 7 to 10 communication lines 119
COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM - COMPANIES That maintain a total of 21 to 40 communication lines 121
COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM - COMPANIES That maintain a total of 41 to 90 communication lines 122
COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM - COMPANIES That maintain a total of 91 or more communication lines 123
PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS, BY REGION 124
PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS-MIDWEST 124
PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS-SOUTH 125
PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS- NORTHEAST/MID-ATLANTIC 126
PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS- WEST 127
PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS, BY COMPANY SIZE 128
PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS- COMPANIES WITH 1 to 5 EMPLOYEES 128
PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS- COMPANIES WITH 6 to 19 EMPLOYEES
129
PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS- COMPANIES WITH 20 to 49 EMPLOYEES 130
PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS- COMPANIES WITH 50 to 149 EMPLOYEES
131
PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS- COMPANIES WITH 150 to 399 EMPLOYEES
132
PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS- COMPANIES WITH 400-3000 EMPLOYEES 133
PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS, BY INDUSTRY TYPE 134
PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS- Companies in light manufacturing 134
PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS- Companies in the sample in heavy manufacturing,
mining & construction 135
PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS- Companies in the sample in utility industries 136
PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS- Companies in retail & consumer oriented services
137
PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS- Companies in finance, insurance & real estate 138
PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS- Companies in wholesale 139
PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS- Companies in business services 140
PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS- Companies in professional business services 141
PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS, BY TOTAL NUMBER OF
COMMUNICATION LINES 142
PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS- COMPANIES That maintain a total of 1 to 2
communication lines 142
PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS- COMPANIES That maintain a total of 3 to 4
communication lines 143
PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS- COMPANIES That maintain a total of 5 to 6
communication lines 144
PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS- COMPANIES That maintain a total of 7 to 10
communication lines 145
PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS- COMPANIES That maintain a total of 11 to 20
communication lines 146
PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS- COMPANIES That maintain a total of 21 to 40
communication lines 146
PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS- COMPANIES That maintain a total of 41 to 90
communication lines 148
PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS- COMPANIES That maintain a total of 91 or more
communication lines 149
RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING, BY REGION 150
Ranking on 5-0 scale of desirability (5 most desirable) of voice input or placement of of fax messaging - MIDWEST 150
RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING -SOUTH 150
RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING
-NORTHEAST/MID-ATLANTIC 152
RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING - WEST 153
RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING, BY
COMPANY SIZE 154
RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING -COMPANIES WITH
1 to 5 EMPLOYEES 154
RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING -COMPANIES WITH
6 to 19 EMPLOYEES 155
RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING -COMPANIES WITH
20 to 49 EMPLOYEES 156
RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING - COMPANIES WITH
50 to 149 EMPLOYEES 157
RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING - COMPANIES WITH
150 to 399 EMPLOYEES 158
RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING - COMPANIES WITH
400 to 3000 EMPLOYEES 159
RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING, BY INDUSTRY 160
RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING - Companies in light
manufacturing 160
RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING - Companies in the
sample in heavy manufacturing, mining & construction 161
RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING -Companies in the
sample in utility industries 162
RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING -Companies in retails
& consumer oriented services 163
RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING -Companies in
finance, insurance & real estate 164
RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING -Companies in
wholesale 165
RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING -Companies in
business services 166
RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING - Companies in
professional business services 167
RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING, BY TOTAL
NUMBER OF COMMUNICATION LINES 168
RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING -
COMPANIES That maintain a total of 1 to 2 communication lines 168
RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING -
COMPANIES That maintain a total of 3 to 4communication lines 169
RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING -
COMPANIES That maintain a total of 5 to 6communication lines 170
RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING -
COMPANIES That maintain a total of 7 to 10 communication lines 171
RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING -
COMPANIES That maintain a total of 11 to 20 communication lines 172
RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING -
COMPANIES That maintain a total of 21 to 40 communication lines 173
RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING -
COMPANIES That maintain a total of 41 to 90 communication lines 174
RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING -
COMPANIES That maintain a total of 91-2500 communication lines 175
Ranking of De Ranking of Desirability on a 5-0 Scale (5=most desirable) of capability to receive e-mail versions of voice messages in addition to voice
messages
desirability on a 5-0 Scale (5=most desirable) of capability to receive e-mail versions of voice messages in addition to voice messages, BY REGION 176
RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE
MESSAGES IN ADDITION TO VOICE MESSAGES - MIDWEST 176
RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE
MESSAGES IN ADDITION TO VOICE MESSAGES -SOUTH 177
RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN
ADDITION TO VOICE MESSAGES -NORTHEAST/MID-ATLANTIC 178
RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN
ADDITION TO VOICE MESSAGES - WEST 179
RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN
ADDITION TO VOICE MESSAGES, BY COMPANY SIZE 180
RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN
ADDITION TO VOICE MESSAGES -COMPANIES WITH 1 to 5 EMPLOYEES 180
RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN
ADDITION TO VOICE MESSAGES -COMPANIES WITH 6 to 19 EMPLOYEES 181
RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN
ADDITION TO VOICE MESSAGES -COMPANIES WITH 20 to 49 EMPLOYEES 182
RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN
ADDITION TO VOICE MESSAGES - COMPANIES WITH 50 to 149 EMPLOYEES 183
RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN
ADDITION TO VOICE MESSAGES - COMPANIES WITH 150 to 399 EMPLOYEES 184
RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN
ADDITION TO VOICE MESSAGES - COMPANIES WITH 400 to 3000 EMPLOYEES 185
RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN
ADDITION TO VOICE MESSAGES, BY INDUSTRY 186
RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN
ADDITION TO VOICE MESSAGES - Companies in light manufacturing 186
RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN
ADDITION TO VOICE MESSAGES - Companies in the sample in heavy manufacturing, mining & construction 187
RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN
ADDITION TO VOICE MESSAGES -Companies in the sample in utility industries 188
RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN
ADDITION TO VOICE MESSAGES -Companies in retails & consumer oriented services 189
RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN
ADDITION TO VOICE MESSAGES -Companies in finance, insurance & real estate 190
RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN
ADDITION TO VOICE MESSAGES -Companies in wholesale 191
RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN
ADDITION TO VOICE MESSAGES -Companies in business services 192
RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN
ADDITION TO VOICE MESSAGES - Companies in professional business services 193
RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN
ADDITION TO VOICE MESSAGES, BY TOTAL NUMBER OF COMMUNICATION LINES 194
RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN
ADDITION TO VOICE MESSAGES - COMPANIES That maintain a total of 1 to 2 communication lines 194
RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN
ADDITION TO VOICE MESSAGES - COMPANIES That maintain a total of 3 to 4 communication lines 195
RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN
ADDITION TO VOICE MESSAGES - COMPANIES That maintain a total of 5 to 6 communication lines 196
RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN
ADDITION TO VOICE MESSAGES - COMPANIES That maintain a total of 7 to 10 communication lines 197
RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN
ADDITION TO VOICE MESSAGES - COMPANIES That maintain a total of 11 to 20 communication lines 198
RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN
ADDITION TO VOICE MESSAGES - COMPANIES That maintain a total of 21 to 40 communication lines 199
RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN
ADDITION TO VOICE MESSAGES - COMPANIES That maintain a total of 41 to 90 communication lines 200
RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN
ADDITION TO VOICE MESSAGES - COMPANIES That maintain a total of 91 or more communication lines 201
RANKING on a 5-0 Scale (5=Most Desirable) of , BY REGION 201
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR
PHONE AS AN ADDED FEATURE ON THESE DEVICES - MIDWEST 201
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR
PHONE AS AN ADDED FEATURE ON THESE DEVICES -SOUTH 202
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR
PHONE AS AN ADDED FEATURE ON THESE DEVICES -NORTHEAST/MID-ATLANTIC 204
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR
PHONE AS AN ADDED FEATURE ON THESE DEVICES - WEST 205
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR
PHONE AS AN ADDED FEATURE ON THESE DEVICES, BY COMPANY SIZE 206
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR
PHONE AS AN ADDED FEATURE ON THESE DEVICES -COMPANIES WITH 1 to 5 EMPLOYEES 206
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR
PHONE AS AN ADDED FEATURE ON THESE DEVICES -COMPANIES WITH 6 to 19 EMPLOYEES 207
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR
PHONE AS AN ADDED FEATURE ON THESE DEVICES -COMPANIES WITH 20 to 49 EMPLOYEES 208
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR
PHONE AS AN ADDED FEATURE ON THESE DEVICES - COMPANIES WITH 50 to 149 EMPLOYEES 209
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR
PHONE AS AN ADDED FEATURE ON THESE DEVICES - COMPANIES WITH 150 to 399 EMPLOYEES 210
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR
PHONE AS AN ADDED FEATURE ON THESE DEVICES - COMPANIES WITH 400 to 3000 EMPLOYEES 211
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR
PHONE AS AN ADDED FEATURE ON THESE DEVICES, BY INDUSTRY 212
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR
PHONE AS AN ADDED FEATURE ON THESE DEVICES - Companies in light manufacturing 212
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR
PHONE AS AN ADDED FEATURE ON THESE DEVICES - Companies in the sample in heavy manufacturing, mining & construction 213
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR
PHONE AS AN ADDED FEATURE ON THESE DEVICES -Companies in the sample in utility industries 214
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR
PHONE AS AN ADDED FEATURE ON THESE DEVICES -Companies in retails & consumer oriented services 215
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR
PHONE AS AN ADDED FEATURE ON THESE DEVICES -Companies in finance, insurance & real estate 216
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR
PHONE AS AN ADDED FEATURE ON THESE DEVICES -Companies in wholesale 217
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR
PHONE AS AN ADDED FEATURE ON THESE DEVICES -Companies in business services 218
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR
PHONE AS AN ADDED FEATURE ON THESE DEVICES - Companies in professional business services 219
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR
PHONE AS AN ADDED FEATURE ON THESE DEVICES, BY TOTAL NUMBER OF COMMUNICATION LINES 220
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR
PHONE AS AN ADDED FEATURE ON THESE DEVICES - COMPANIES That maintain a total of 1 to 2 communication lines 220
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR
PHONE AS AN ADDED FEATURE ON THESE DEVICES - COMPANIES That maintain a total of 3 to 4 communication lines 221
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR
PHONE AS AN ADDED FEATURE ON THESE DEVICES - COMPANIES That maintain a total of 5 to 6 communication lines 222
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR
PHONE AS AN ADDED FEATURE ON THESE DEVICES - COMPANIES That maintain a total of 7 to 10 communication lines 223
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR
PHONE AS AN ADDED FEATURE ON THESE DEVICES - COMPANIES That maintain a total of 11 to 20 communication lines 224
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR
PHONE AS AN ADDED FEATURE ON THESE DEVICES - COMPANIES That maintain a total of 21 to 40 communication lines 225
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR
PHONE AS AN ADDED FEATURE ON THESE DEVICES - COMPANIES That maintain a total of 41 to 90 communication lines 226
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR
PHONE AS AN ADDED FEATURE ON THESE DEVICES - COMPANIES That maintain a total of 91 or more communication lines 227
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON
WEB SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES, BY REGION 228
Ranking on a 5-0 scale (5=most desirable) of capacity to look up all messages, voice, email, faxes, pages, etc, on a web site and have a detailed record of
such
messages- MIDWEST 228
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB
SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES -SOUTH 229
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB
SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES -NORTHEAST/MID-ATLANTIC 230
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB
SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES - WEST 231
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB
SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES, BY COMPANY SIZE 232
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB
SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES -COMPANIES WITH 1 to 5 EMPLOYEES 232
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB
SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES -COMPANIES WITH 6 to 19 EMPLOYEES 233
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB
SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES -COMPANIES WITH 20 to 49 EMPLOYEES 234
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB
SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES - COMPANIES WITH 50 to 149 EMPLOYEES 235
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB
SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES - COMPANIES WITH 150 to 399 EMPLOYEES 236
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB
SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES - COMPANIES WITH 400 to 3000 EMPLOYEES 237
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB
SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES, BY INDUSTRY 238
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB
SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES - Companies in light manufacturing 238
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB
SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES - Companies in the sample in heavy manufacturing, mining & construction 239
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB
SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES -Companies in the sample in utility industries 240
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB
SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES -Companies in retails & consumer oriented services 241
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB
SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES -Companies in finance, insurance & real estate 242
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB
SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES -Companies in wholesale 243
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB
SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES -Companies in business services 244
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB
SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES - Companies in professional business services 245
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB
SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES, BY TOTAL NUMBER OF COMMUNICATION LINES 246
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB
SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES - COMPANIES That maintain a total of 1 to 2 communication lines 246
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB
SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES - COMPANIES That maintain a total of 3 to 4 communication lines 247
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB
SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES - COMPANIES That maintain a total of 5 to 6 communication lines 248
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB
SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES - COMPANIES That maintain a total of 7 to 10 communication lines 249
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB
SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES - COMPANIES That maintain a total of 11 to 20 communication lines 250
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB
SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES - COMPANIES That maintain a total of 21 to 40 communication lines 251
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB
SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES - COMPANIES That maintain a total of 41 to 90 communication lines 252
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB
SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES - COMPANIES That maintain a total of 91 or more communication lines 253
254
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE
WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE - MIDWEST 254
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE
WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE -SOUTH 255
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE
WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE -NORTHEAST/MID-ATLANTIC 257
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE
WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE - WEST 258
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE
WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE, BY COMPANY SIZE 259
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE
WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE -COMPANIES WITH 1 to 5 EMPLOYEES 259
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE
WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE -COMPANIES WITH 6 to 19 EMPLOYEES 260
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE
WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE -COMPANIES WITH 20 to 49 EMPLOYEES 261
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE
WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE - COMPANIES WITH 50 to 149 EMPLOYEES 262
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE
WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE - COMPANIES WITH 150 to 399 EMPLOYEES 263
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE
WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE - COMPANIES WITH 400 to 3000 EMPLOYEES 264
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE
WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE, BY INDUSTRY 265
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE
WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE - Companies in light manufacturing 265
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE
265
WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE - Companies in the sample in heavy manufacturing, mining & construction 266
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER
OF THE WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE -Companies in the sample in utility industries 267
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE
WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE -Companies in retails & consumer oriented services 268
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE
WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE -Companies in finance, insurance & real estate 269
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE
WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE -Companies in wholesale 270
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE
WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE -Companies in business services 271
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE
WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE - Companies in professional business services 271
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE
WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE, BY TOTAL NUMBER OF COMMUNICATION LINES 273
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE
WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE - COMPANIES That maintain a total of 1 to 2 communication lines 273
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE
WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE - COMPANIES That maintain a total of 3 to 4 communication lines 274
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE
WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE - COMPANIES That maintain a total of 5 to 6 communication lines 275
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE
WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE - COMPANIES That maintain a total of 7 to 10 communication lines 276
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE
WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE - COMPANIES That maintain a total of 11 to 20 communication lines 277
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE
WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE - COMPANIES That maintain a total of 21 to 40 communication lines 278
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE
WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE - COMPANIES That maintain a total of 41 to 90 communication lines 279
RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE
WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE - COMPANIES That maintain a total of 91 or more communication lines 280
THE DESIRABILITY OF SPECIFIC FEATURES OF VOICE PROCESSING SYSTEMS, A COMPARISON BETWEEN THE BUYERS AND NON-BUYERS
of Voice Procesing Systems 281
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