Study Title: WEB SITE HOSTING, DESIGN, MAINTENANCE and ECOMMERCE SOLUTION: Purchasing Plans of Small & Medium Sized Businesses




 Web Site Hosting, Design, Maintenance and Ecommerce Solutions:  Purchasing Plans of Small & Medium Sized Businesses

 Web Site Hosting, Design, Maintenance and Ecommerce Solutions:  Purchasing Plans of Small & Medium Sized Businesses
 Price:  $995.00
 # of Tables:  400+

 This study looks closely at the internet access and web development plans of small
 & medium sized businesses in the United States.  The study gives data on the percentage
  and number of firms with internet access, web sites, plans to access the internet or
  develop web sites.  It defines how much companies spend to develop their web sites,
  and the percentage and number of companies that currently outsource web site maintenance
  or that plan to do so in the near future. Data is broken out by company size, industry
  type, number of access lines and other criteria.  







 TABLE OF CONTENTS 



 WEB SITE HOSTING, DESIGN, MAINTENANCE & ECOMMERCE SOLUTIONS:  Purchasing plans of small & medium sized businesses in the united
 states 
  

 Inventory all web -related questions to see what is missing 1 
 METHODOLOGY 20 
 CHARACTERISTICS OF THE SAMPLE 22 
 SAMPLE BROKEN OUT BY COMPANY SIZE 22 
 SAMPLE BROKEN OUT BY GEOGRAPHIC REGION 22 
 SAMPLE BROKEN OUT BY NUMBER OF COMMUNICATION ACCESS LINES 23 
 SAMPLE BROKEN OUT BY INDUSTRY 24 
 CHAPTER ONE: COMPANIES IN THE SAMPLE THAT HAVE INTERNET ACCESS, BY REGION 30 
 COMPANIES IN THE SAMPLE WITH INTERNET ACCESS-MIDWEST 30 
 COMPANIES IN THE SAMPLE WITH INTERNET ACCESS-SOUTH 31 
 COMPANIES IN THE SAMPLE WITH INTERNET ACCESS NORTHEAST/MID-ATLANTIC 32 
 COMPANIES IN THE SAMPLE WITH INTERNET ACCESS WEST 34 
 CHAPTER TWO:  COMPANIES IN THE SAMPLE THAT HAVE INTERNET ACCESS, BY COMPANY SIZE 35 
 COMPANIES IN THE SAMPLE WITH INTERNET ACCESS COMPANIES WITH 1 to 5 EMPLOYEES 35 
 COMPANIES IN THE SAMPLE WITH INTERNET ACCESS COMPANIES WITH 6 to 19 EMPLOYEES 36 
 COMPANIES IN THE SAMPLE WITH INTERNET ACCESS COMPANIES WITH 20 to 49 EMPLOYEES 37 
 COMPANIES IN THE SAMPLE WITH INTERNET ACCESS COMPANIES WITH 50 to 149 EMPLOYEES 38 
 COMPANIES IN THE SAMPLE WITH INTERNET ACCESS COMPANIES WITH 150 to 399 EMPLOYEES 38 
 COMPANIES IN THE SAMPLE WITH INTERNET ACCESS COMPANIES WITH 400-3000 EMPLOYEES 39 
 CHAPTER THREE:  PERCENT OF COMPANIES THAT HAVE INTERNET ACCESS, BY INDUSTRY TYPE 40 
 COMPANIES IN THE SAMPLE WITH INTERNET ACCESS Companies in light manufacturing 40 
 COMPANIES IN THE SAMPLE WITH INTERNET ACCESS Companies in the sample in heavy manufacturing, mining & construction 40 
 COMPANIES IN THE SAMPLE WITH INTERNET ACCESS Companies in the sample in utility industries 41 
 COMPANIES IN THE SAMPLE WITH INTERNET ACCESS Companies in retail & consumer oriented services 41 
 COMPANIES IN THE SAMPLE WITH INTERNET ACCESS Companies in finance, insurance & real estate 43 
 COMPANIES IN THE SAMPLE WITH INTERNET ACCESS Companies in wholesale 43 
 COMPANIES IN THE SAMPLE WITH INTERNET ACCESS Companies in business services 44 
 COMPANIES IN THE SAMPLE WITH INTERNET ACCESS Companies in professional business services 45 
 CHAPTER FOUR: PERCENT OF COMPANIES THAT HAVE INTERNET ACCESS, BY TOTAL NUMBER OF COMMUNICATION LINES 47 
 COMPANIES IN THE SAMPLE WITH INTERNET ACCESS COMPANIES That maintain a total of 1 to 2 communication lines 47 
 COMPANIES IN THE SAMPLE WITH INTERNET ACCESS COMPANIES That maintain a total of 3 to 4 communication lines 47 
 COMPANIES IN THE SAMPLE WITH INTERNET ACCESS COMPANIES That maintain a total of 5 to 6 communication lines 48 
 COMPANIES IN THE SAMPLE WITH INTERNET ACCESS-- COMPANIES That maintain a total of 7 to 10 communication lines 48 
 COMPANIES IN THE SAMPLE WITH INTERNET ACCESS COMPANIES That maintain a total of 11 to 20 communication lines 49 
 COMPANIES IN THE SAMPLE WITH INTERNET ACCESS COMPANIES That maintain a total of 21 to 40 communication lines 50 
 COMPANIES IN THE SAMPLE WITH INTERNET ACCESS-- COMPANIES That maintain a total of 41 to 90 communication lines 52 
 COMPANIES IN THE SAMPLE WITH INTERNET ACCESS COMPANIES That maintain a total of 91+ communication lines 52 53 
 CHAPTER FIVE:  COMPANY PLANS TO OBTAIN INITIAL INTERNET ACCESS WITHIN YEAR, BY REGION 54 
 COMPANY PLANS TO OBTAIN INITIAL INTERNET ACCESS WITHIN YEAR-MIDWEST 54 
 COMPANY PLANS TO OBTAIN INITIAL INTERNET ACCESS WITHIN YEAR-SOUTH 54 
 COMPANY PLANS TO OBTAIN INITIAL INTERNET ACCESS WITHIN YEAR- NORTHEAST/MID-ATLANTIC 55 
 COMPANY PLANS TO OBTAIN INITIAL INTERNET ACCESS WITHIN YEAR- WEST 56 
 CHAPTER SIX:  COMPANY PLANS TO OBTAIN INITIAL INTERNET ACCESS WITHIN YEAR, BY COMPANY SIZE 57 
 COMPANY PLANS TO OBTAIN INITIAL INTERNET ACCESS WITHIN YEAR- COMPANIES WITH 1 to 5 EMPLOYEES 57 
 COMPANY PLANS TO OBTAIN INITIAL INTERNET ACCESS WITHIN YEAR- COMPANIES WITH 6 to 19 EMPLOYEES 58 
 COMPANY PLANS TO OBTAIN INITIAL INTERNET ACCESS WITHIN YEAR- COMPANIES WITH 20 to 49 EMPLOYEES 58 
 COMPANY PLANS TO OBTAIN INITIAL INTERNET ACCESS WITHIN YEAR- COMPANIES WITH 50 to 149 EMPLOYEES 59 
 COMPANY PLANS TO OBTAIN INITIAL INTERNET ACCESS WITHIN YEAR- COMPANIES WITH 150 to 399 EMPLOYEES 59 
 COMPANY PLANS TO OBTAIN INITIAL INTERNET ACCESS WITHIN YEAR- COMPANIES WITH 400-3000 EMPLOYEES 60 
 CHAPTER SEVEN:  COMPANY PLANS TO OBTAIN INITIAL INTERNET ACCESS WITHIN YEAR, BY INDUSTRY TYPE 62 
 COMPANY PLANS TO OBTAIN INITIAL INTERNET ACCESS WITHIN YEAR- Companies in light manufacturing 62 
 COMPANY PLANS TO OBTAIN INITIAL INTERNET ACCESS WITHIN YEAR- Companies in the sample in heavy manufacturing, mining & construction
 62 
 COMPANY PLANS TO OBTAIN INITIAL INTERNET ACCESS WITHIN YEAR- Companies in the sample in utility industries 63 
 COMPANY PLANS TO OBTAIN INITIAL INTERNET ACCESS WITHIN YEAR- Companies in retail & consumer oriented services 64 
 COMPANY PLANS TO OBTAIN INITIAL INTERNET ACCESS WITHIN YEAR- Companies in finance, insurance & real estate 65 
 COMPANY PLANS TO OBTAIN INITIAL INTERNET ACCESS WITHIN YEAR- Companies in wholesale 65 
 COMPANY PLANS TO OBTAIN INITIAL INTERNET ACCESS WITHIN YEAR- Companies in business services 67 
 COMPANY PLANS TO OBTAIN INITIAL INTERNET ACCESS WITHIN YEAR- Companies in professional business services 68 
 CHAPTER EIGHT:  COMPANY PLANS TO OBTAIN INITIAL INTERNET ACCESS WITHIN YEAR, BY TOTAL NUMBER OF COMMUNICATION LINES
 69 
 COMPANY PLANS TO OBTAIN INITIAL INTERNET ACCESS WITHIN YEAR- COMPANIES That maintain a total of 1 to 2 communication lines 69 
 COMPANY PLANS TO OBTAIN INITIAL INTERNET ACCESS WITHIN YEAR- COMPANIES That maintain a total of 3 to 4 communication lines 70 
 COMPANY PLANS TO OBTAIN INITIAL INTERNET ACCESS WITHIN YEAR- COMPANIES That maintain a total of 5 to 6 communication lines 70 
 COMPANY PLANS TO OBTAIN INITIAL INTERNET ACCESS WITHIN YEAR- COMPANIES That maintain a total of 7 to 10 communication lines 71 
 COMPANY PLANS TO OBTAIN INITIAL INTERNET ACCESS WITHIN YEAR- COMPANIES That maintain a total of 11 to 20 communication lines 72 
 COMPANY PLANS TO OBTAIN INITIAL INTERNET ACCESS WITHIN YEAR- COMPANIES That maintain a total of 21 to 40 communication lines 72 
 COMPANY PLANS TO OBTAIN INITIAL INTERNET ACCESS WITHIN YEAR- COMPANIES That maintain a total of 41 to 90 communication lines 73 
 COMPANY PLANS TO OBTAIN INITIAL INTERNET ACCESS WITHIN YEAR- COMPANIES That maintain a total of 91 or more communication lines 74 
 CHAPTER NINE:  PERCENT OF COMPANIES THAT HAVE A WEB SITE, BY REGION 75 
 PERCENT OF COMPANIES THAT HAVE A WEB SITE-MIDWEST 75 
 PERCENT OF COMPANIES THAT HAVE A WEB SITE-SOUTH 77 
 PERCENT OF COMPANIES THAT HAVE A WEB SITE- NORTHEAST/MID-ATLANTIC 79 
 PERCENT OF COMPANIES THAT HAVE A WEB SITE- WEST 81 
 CHAPTER TEN:  PERCENT OF COMPANIES THAT HAVE A WEB SITE, BY COMPANY SIZE 83 
 PERCENT OF COMPANIES THAT HAVE A WEB SITE- COMPANIES WITH 1 to 5 EMPLOYEES 83 
 PERCENT OF COMPANIES THAT HAVE A WEB SITE- COMPANIES WITH 6 to 19 EMPLOYEES 85 
 PERCENT OF COMPANIES THAT HAVE A WEB SITE- COMPANIES WITH 20 to 49 EMPLOYEES 87 
 PERCENT OF COMPANIES THAT HAVE A WEB SITE- COMPANIES WITH 50 to 149 EMPLOYEES 89 
 PERCENT OF COMPANIES THAT HAVE A WEB SITE- COMPANIES WITH 150 to 399 EMPLOYEES 91 
 PERCENT OF COMPANIES THAT HAVE A WEB SITE- COMPANIES WITH 400-3000 EMPLOYEES 93 
 PERCENT OF COMPANIES THAT HAVE A WEB SITE, BY INDUSTRY TYPE 95 
 PERCENT OF COMPANIES THAT HAVE A WEB SITE- Companies in light manufacturing 95 
 PERCENT OF COMPANIES THAT HAVE A WEB SITE- Companies in the sample in heavy manufacturing, mining & construction 97 
 PERCENT OF COMPANIES THAT HAVE A WEB SITE- Companies in the sample in utility industries 99 
 PERCENT OF COMPANIES THAT HAVE A WEB SITE- Companies in retail & consumer oriented services 101 
 PERCENT OF COMPANIES THAT HAVE A WEB SITE- Companies in finance, insurance & real estate 103 
 PERCENT OF COMPANIES THAT HAVE A WEB SITE- Companies in wholesale 105 
 PERCENT OF COMPANIES THAT HAVE A WEB SITE- Companies in business services 107 
 PERCENT OF COMPANIES THAT HAVE A WEB SITE- Companies in professional business services 109 
 CHAPTER ELEVEN:  PERCENT OF COMPANIES THAT HAVE A WEB SITE, BY TOTAL NUMBER OF COMMUNICATION LINES 111 
 PERCENT OF COMPANIES THAT HAVE A WEB SITE- COMPANIES That maintain a total of 1 to 2 communication lines 111 
 PERCENT OF COMPANIES THAT HAVE A WEB SITE- COMPANIES That maintain a total of 3 to 4 communication lines 111 
 PERCENT OF COMPANIES THAT HAVE A WEB SITE- COMPANIES That maintain a total of 5 to 6 communication lines 113 
 PERCENT OF COMPANIES THAT HAVE A WEB SITE- COMPANIES That maintain a total of 7 to 10 communication lines 114 
 PERCENT OF COMPANIES THAT HAVE A WEB SITE- COMPANIES That maintain a total of 11 to 20 communication lines 114 
 PERCENT OF COMPANIES THAT HAVE A WEB SITE- COMPANIES That maintain a total of 21 to 40 communication lines 115 
 PERCENT OF COMPANIES THAT HAVE A WEB SITE- COMPANIES That maintain a total of 41 to 90 communication lines 117 
 PERCENT OF COMPANIES THAT HAVE A WEB SITE- COMPANIES That maintain a total of 91 or more communication lines 117 
 CHAPTER TWELVE:  PERCENT AND NUMBER OF OF COMPANIES WITHOUT A WEB SITE THAT PLAN TO DEVELOP A SITE WITHIN THE NEXT 2
 YEARS, BY REGION 119 
 PERCENT AND NUMBER OF OF COMPANIES WITHOUT A WEB SITE THAT PLAN TO DEVELOP A SITE WITHIN THE NEXT TWO
 YEARS-MIDWEST 119 
 PERCENT AND NUMBER OF OF COMPANIES WITHOUT A WEB SITE THAT PLAN TO DEVELOP A SITE WITHIN THE NEXT TWO YEARS-SOUTH
 120 
 PERCENT AND NUMBER OF OF COMPANIES WITHOUT A WEB SITE THAT PLAN TO DEVELOP A SITE WITHIN THE NEXT TWO YEARS-
 NORTHEAST/MID-ATLANTIC 122 
 PERCENT AND NUMBER OF OF COMPANIES WITHOUT A WEB SITE THAT PLAN TO DEVELOP A SITE WITHIN THE NEXT TWO YEARS- WEST
 123 
 CHAPTER THIRTEEN:  PERCENT AND NUMBER OF OF COMPANIES WITHOUT A WEB SITE THAT PLAN TO DEVELOP A SITE WITHIN THE NEXT
 TWO YEARS, BY COMPANY SIZE 124 
 PERCENT AND NUMBER OF OF COMPANIES WITHOUT A WEB SITE THAT PLAN TO DEVELOP A SITE WITHIN THE NEXT TWO YEARS-
 COMPANIES WITH 1 to 5 EMPLOYEES 124 
 PERCENT AND NUMBER OF OF COMPANIES WITHOUT A WEB SITE THAT PLAN TO DEVELOP A SITE WITHIN THE NEXT TWO YEARS-
 COMPANIES WITH 6 to 19 EMPLOYEES 125 
 PERCENT AND NUMBER OF OF COMPANIES WITHOUT A WEB SITE THAT PLAN TO DEVELOP A SITE WITHIN THE NEXT TWO YEARS-
 COMPANIES WITH 20 to 49 EMPLOYEES 125 
 PERCENT AND NUMBER OF OF COMPANIES WITHOUT A WEB SITE THAT PLAN TO DEVELOP A SITE WITHIN THE NEXT TWO YEARS-
 COMPANIES WITH 50 to 149 EMPLOYEES 127 
 PERCENT AND NUMBER OF OF COMPANIES WITHOUT A WEB SITE THAT PLAN TO DEVELOP A SITE WITHIN THE NEXT TWO YEARS-
 COMPANIES WITH 150 to 399 EMPLOYEES 127 
 PERCENT AND NUMBER OF OF COMPANIES WITHOUT A WEB SITE THAT PLAN TO DEVELOP A SITE WITHIN THE NEXT TWO YEARS-
 COMPANIES WITH 400-3000 EMPLOYEES 128 
 CHAPTER FOURTEEN:  PERCENT AND NUMBER OF OF COMPANIES WITHOUT A WEB SITE THAT PLAN TO DEVELOP A SITE WITHIN THE
 NEXT TWO YEARS, BY INDUSTRY TYPE 129 
 PERCENT AND NUMBER OF OF COMPANIES WITHOUT A WEB SITE THAT PLAN TO DEVELOP A SITE WITHIN THE NEXT TWO YEARS-
 Companies in light manufacturing 129 
 PERCENT AND NUMBER OF OF COMPANIES WITHOUT A WEB SITE THAT PLAN TO DEVELOP A SITE WITHIN THE NEXT TWO YEARS-
 Companies in the sample in heavy manufacturing, mining & construction 131 
 PERCENT AND NUMBER OF OF COMPANIES WITHOUT A WEB SITE THAT PLAN TO DEVELOP A SITE WITHIN THE NEXT TWO YEARS-
 Companies in the sample in utility industries 132 
 PERCENT AND NUMBER OF OF COMPANIES WITHOUT A WEB SITE THAT PLAN TO DEVELOP A SITE WITHIN THE NEXT TWO YEARS-
 Companies in retail & consumer oriented services 133 
 PERCENT AND NUMBER OF OF COMPANIES WITHOUT A WEB SITE THAT PLAN TO DEVELOP A SITE WITHIN THE NEXT TWO YEARS-
 Companies in finance, insurance & real estate 133 
 PERCENT AND NUMBER OF OF COMPANIES WITHOUT A WEB SITE THAT PLAN TO DEVELOP A SITE WITHIN THE NEXT TWO YEARS-
 Companies in wholesale 135 
 PERCENT AND NUMBER OF OF COMPANIES WITHOUT A WEB SITE THAT PLAN TO DEVELOP A SITE WITHIN THE NEXT TWO YEARS-
 Companies in business services 135 
 PERCENT AND NUMBER OF OF COMPANIES WITHOUT A WEB SITE THAT PLAN TO DEVELOP A SITE WITHIN THE NEXT TWO YEARS-
 Companies in professional business services 136 
 CHAPTER FIFTEEN:  PERCENT AND NUMBER OF OF COMPANIES WITHOUT A WEB SITE THAT PLAN TO DEVELOP A SITE WITHIN THE NEXT
 TWO YEARS, BY TOTAL NUMBER OF COMMUNICATION LINES 137 
 PERCENT AND NUMBER OF OF COMPANIES WITHOUT A WEB SITE THAT PLAN TO DEVELOP A SITE WITHIN THE NEXT TWO YEARS-
 COMPANIES That maintain a total of 1 to 2 communication lines 137 
 PERCENT AND NUMBER OF OF COMPANIES WITHOUT A WEB SITE THAT PLAN TO DEVELOP A SITE WITHIN THE NEXT TWO YEARS-
 COMPANIES That maintain a total of 3 to 4 communication lines 139 
 PERCENT AND NUMBER OF OF COMPANIES WITHOUT A WEB SITE THAT PLAN TO DEVELOP A SITE WITHIN THE NEXT TWO YEARS-
 COMPANIES That maintain a total of 5 to 6 communication lines 140 
 PERCENT AND NUMBER OF OF COMPANIES WITHOUT A WEB SITE THAT PLAN TO DEVELOP A SITE WITHIN THE NEXT TWO YEARS-
 COMPANIES That maintain a total of 7 to 10 communication lines 140 
 PERCENT AND NUMBER OF OF COMPANIES WITHOUT A WEB SITE THAT PLAN TO DEVELOP A SITE WITHIN THE NEXT TWO YEARS-
 COMPANIES That maintain a total of 11 to 20 communication lines 142 
 PERCENT AND NUMBER OF OF COMPANIES WITHOUT A WEB SITE THAT PLAN TO DEVELOP A SITE WITHIN THE NEXT TWO YEARS-
 COMPANIES That maintain a total of 21 to 40 communication lines 142 
 PERCENT AND NUMBER OF OF COMPANIES WITHOUT A WEB SITE THAT PLAN TO DEVELOP A SITE WITHIN THE NEXT TWO YEARS-
 COMPANIES That maintain a total of 41 to 90 communication lines 143 
 PERCENT AND NUMBER OF OF COMPANIES WITHOUT A WEB SITE THAT PLAN TO DEVELOP A SITE WITHIN THE NEXT TWO YEARS-
 COMPANIES That maintain a total of 91 or more communication lines 145 
 \ 147 
 CHAPTER SIXTEEN:  MEAN, MEDIAN, MAXIMUM & MINIMUM COMPANY SPENDING TO DEVELOP THE COMPANY WEB SITE , BY REGION 147 
 MEAN, MEDIAN, MAXIMUM & MINIMUM COMPANY SPENDING TO DEVELOP THE COMPANY WEB SITE - MIDWEST 147 
 MEAN, MEDIAN, MAXIMUM & MINIMUM COMPANY SPENDING TO DEVELOP THE COMPANY WEB SITE -SOUTH 148 
 MEAN, MEDIAN, MAXIMUM & MINIMUM COMPANY SPENDING TO DEVELOP THE COMPANY WEB SITE -NORTHEAST/MID-ATLANTIC 149 
 MEAN, MEDIAN, MAXIMUM & MINIMUM COMPANY SPENDING TO DEVELOP THE COMPANY WEB SITE - WEST 149 
 CHAPTER SEVENTEEN:  MEAN, MEDIAN, MAXIMUM & MINIMUM COMPANY SPENDING TO DEVELOP THE COMPANY WEB SITE,  BY
 COMPANY SIZE 151 
 MEAN, MEDIAN, MAXIMUM & MINIMUM COMPANY SPENDING TO DEVELOP THE COMPANY WEB SITE -COMPANIES WITH 1 to 5 EMPLOYEES
 151 
 MEAN, MEDIAN, MAXIMUM & MINIMUM COMPANY SPENDING TO DEVELOP THE COMPANY WEB SITE -COMPANIES WITH 6 to 19
 EMPLOYEES 152 
 MEAN, MEDIAN, MAXIMUM & MINIMUM COMPANY SPENDING TO DEVELOP THE COMPANY WEB SITE -COMPANIES WITH 20 to 49
 EMPLOYEES 152 
 MEAN, MEDIAN, MAXIMUM & MINIMUM COMPANY SPENDING TO DEVELOP THE COMPANY WEB SITE - COMPANIES WITH 50 to 149
 EMPLOYEES 153 
 MEAN, MEDIAN, MAXIMUM & MINIMUM COMPANY SPENDING TO DEVELOP THE COMPANY WEB SITE - COMPANIES WITH 150 to 399
 EMPLOYEES 153 
 MEAN, MEDIAN, MAXIMUM & MINIMUM COMPANY SPENDING TO DEVELOP THE COMPANY WEB SITE - COMPANIES WITH 400 to 3000
 EMPLOYEES 154 
 CHAPTER EIGHTEEN: MEAN, MEDIAN, MAXIMUM & MINIMUM COMPANY SPENDING TO DEVELOP THE COMPANY WEB SITE, BY INDUSTRY
 155 
 MEAN, MEDIAN, MAXIMUM & MINIMUM COMPANY SPENDING TO DEVELOP THE COMPANY WEB SITE - Companies in light manufacturing 155 
 MEAN, MEDIAN, MAXIMUM & MINIMUM COMPANY SPENDING TO DEVELOP THE COMPANY WEB SITE - Companies in the sample in heavy
 manufacturing, mining & construction 155 
 MEAN, MEDIAN, MAXIMUM & MINIMUM COMPANY SPENDING TO DEVELOP THE COMPANY WEB SITE -Companies in the sample in utility
 industries 157 
 MEAN, MEDIAN, MAXIMUM & MINIMUM COMPANY SPENDING TO DEVELOP THE COMPANY WEB SITE -Companies in retails & consumer oriented
 services 158 
 MEAN, MEDIAN, MAXIMUM & MINIMUM COMPANY SPENDING TO DEVELOP THE COMPANY WEB SITE -Companies in finance, insurance & real
 estate 158 
 MEAN, MEDIAN, MAXIMUM & MINIMUM COMPANY SPENDING TO DEVELOP THE COMPANY WEB SITE -Companies in wholesale 159 
 MEAN, MEDIAN, MAXIMUM & MINIMUM COMPANY SPENDING TO DEVELOP THE COMPANY WEB SITE -Companies in business services 161 
 MEAN, MEDIAN, MAXIMUM & MINIMUM COMPANY SPENDING TO DEVELOP THE COMPANY WEB SITE - Companies in professional business
 services 162 
 CHAPTER NINETEEN:  MEAN, MEDIAN, MAXIMUM & MINIMUM COMPANY SPENDING TO DEVELOP THE COMPANY WEB SITE, BY TOTAL
 NUMBER OF COMMUNICATION LINES 162 
 MEAN, MEDIAN, MAXIMUM & MINIMUM COMPANY SPENDING TO DEVELOP THE COMPANY WEB SITE - COMPANIES That maintain a total of 1
 to 2 communication lines 162 
 MEAN, MEDIAN, MAXIMUM & MINIMUM COMPANY SPENDING TO DEVELOP THE COMPANY WEB SITE - COMPANIES That maintain a total of 3
 to 4communication lines 163 
 MEAN, MEDIAN, MAXIMUM & MINIMUM COMPANY SPENDING TO DEVELOP THE COMPANY WEB SITE - COMPANIES That maintain a total of 5
 to 6communication lines 165 
 MEAN, MEDIAN, MAXIMUM & MINIMUM COMPANY SPENDING TO DEVELOP THE COMPANY WEB SITE - COMPANIES That maintain a total of 7
 to 10 communication lines 166 
 MEAN, MEDIAN, MAXIMUM & MINIMUM COMPANY SPENDING TO DEVELOP THE COMPANY WEB SITE - COMPANIES That maintain a total of 11
 to 20 communication lines 166 
 MEAN, MEDIAN, MAXIMUM & MINIMUM COMPANY SPENDING TO DEVELOP THE COMPANY WEB SITE - COMPANIES That maintain a total of 21
 to 40 communication lines 168 
 MEAN, MEDIAN, MAXIMUM & MINIMUM COMPANY SPENDING TO DEVELOP THE COMPANY WEB SITE - COMPANIES That maintain a total of 41
 to 90 communication lines 168 
 MEAN, MEDIAN, MAXIMUM & MINIMUM COMPANY SPENDING TO DEVELOP THE COMPANY WEB SITE - COMPANIES That maintain a total of
 91+ communication lines 169 
 CHAPTER TWENTY:  PERCENTAGE OF COMPANIES THAT OUTSOURCE WEB SITE MAINTENANCE OR DO OWN WEB SITE MAINTENANCE, BY
 REGION 170 
 PERCENTAGE OF COMPANIES THAT OUTSOURCE WEB SITE MAINTENANCE OR DO OWN WEB SITE MAINTENANCE - MIDWEST 170 
 PERCENTAGE OF COMPANIES THAT OUTSOURCE WEB SITE MAINTENANCE OR DO OWN WEB SITE MAINTENANCE -SOUTH 171 
 PERCENTAGE OF COMPANIES THAT OUTSOURCE WEB SITE MAINTENANCE OR DO OWN WEB SITE MAINTENANCE
 -NORTHEAST/MID-ATLANTIC 172 
 PERCENTAGE OF COMPANIES THAT OUTSOURCE WEB SITE MAINTENANCE OR DO OWN WEB SITE MAINTENANCE - WEST 173 
 CHAPTER TWENTY ONE:  PERCENTAGE OF COMPANIES THAT OUTSOURCE WEB SITE MAINTENANCE OR DO OWN WEB SITE
 MAINTENANCE,  BY COMPANY SIZE 174 
 PERCENTAGE OF COMPANIES THAT OUTSOURCE WEB SITE MAINTENANCE OR DO OWN WEB SITE MAINTENANCE -COMPANIES WITH 1 to
 5 EMPLOYEES 174 
 PERCENTAGE OF COMPANIES THAT OUTSOURCE WEB SITE MAINTENANCE OR DO OWN WEB SITE MAINTENANCE -COMPANIES WITH 6 to
 19 EMPLOYEES 175 
 PERCENTAGE OF COMPANIES THAT OUTSOURCE WEB SITE MAINTENANCE OR DO OWN WEB SITE MAINTENANCE -COMPANIES WITH 20 to
 49 EMPLOYEES 175 
 PERCENTAGE OF COMPANIES THAT OUTSOURCE WEB SITE MAINTENANCE OR DO OWN WEB SITE MAINTENANCE - COMPANIES WITH 50
 to 149 EMPLOYEES 176 
 PERCENTAGE OF COMPANIES THAT OUTSOURCE WEB SITE MAINTENANCE OR DO OWN WEB SITE MAINTENANCE - COMPANIES WITH 150
 to 399 EMPLOYEES 177 
 PERCENTAGE OF COMPANIES THAT OUTSOURCE WEB SITE MAINTENANCE OR DO OWN WEB SITE MAINTENANCE - COMPANIES WITH 400
 to 3000 EMPLOYEES 178 
 CHAPTER TWENTY TWO:  PERCENTAGE OF COMPANIES THAT OUTSOURCE WEB SITE MAINTENANCE OR DO OWN WEB SITE
 MAINTENANCE, BY INDUSTRY 178 
 PERCENTAGE OF COMPANIES THAT OUTSOURCE WEB SITE MAINTENANCE OR DO OWN WEB SITE MAINTENANCE - Companies in light
 manufacturing 178 
 PERCENTAGE OF COMPANIES THAT OUTSOURCE WEB SITE MAINTENANCE OR DO OWN WEB SITE MAINTENANCE - Companies in the sample
 in heavy manufacturing, mining & construction 180 
 PERCENTAGE OF COMPANIES THAT OUTSOURCE WEB SITE MAINTENANCE OR DO OWN WEB SITE MAINTENANCE -Companies in the sample
 in utility industries 181 
 PERCENTAGE OF COMPANIES THAT OUTSOURCE WEB SITE MAINTENANCE OR DO OWN WEB SITE MAINTENANCE -Companies in retails &
 consumer oriented services 181 
 PERCENTAGE OF COMPANIES THAT OUTSOURCE WEB SITE MAINTENANCE OR DO OWN WEB SITE MAINTENANCE -Companies in finance,
 insurance & real estate 183 
 PERCENTAGE OF COMPANIES THAT OUTSOURCE WEB SITE MAINTENANCE OR DO OWN WEB SITE MAINTENANCE -Companies in wholesale
 183 
 PERCENTAGE OF COMPANIES THAT OUTSOURCE WEB SITE MAINTENANCE OR DO OWN WEB SITE MAINTENANCE -Companies in business
 services 184 
 PERCENTAGE OF COMPANIES THAT OUTSOURCE WEB SITE MAINTENANCE OR DO OWN WEB SITE MAINTENANCE - Companies in
 professional business services 186 
 CHAPTER TWENTY THREE:  PERCENTAGE OF COMPANIES THAT OUTSOURCE WEB SITE MAINTENANCE OR DO OWN WEB SITE
 MAINTENANCE, BY TOTAL NUMBER OF COMMUNICATION LINES 187 
 PERCENTAGE OF COMPANIES THAT OUTSOURCE WEB SITE MAINTENANCE OR DO OWN WEB SITE MAINTENANCE - COMPANIES That
 maintain a total of 1 to 2 communication lines 187 
 PERCENTAGE OF COMPANIES THAT OUTSOURCE WEB SITE MAINTENANCE OR DO OWN WEB SITE MAINTENANCE - COMPANIES That
 maintain a total of 3 to 4 communication lines 187 
 PERCENTAGE OF COMPANIES THAT OUTSOURCE WEB SITE MAINTENANCE OR DO OWN WEB SITE MAINTENANCE - COMPANIES That
 maintain a total of 5 to 6 communication lines 188 
 PERCENTAGE OF COMPANIES THAT OUTSOURCE WEB SITE MAINTENANCE OR DO OWN WEB SITE MAINTENANCE - COMPANIES That
 maintain a total of 7 to 10 communication lines 190 
 PERCENTAGE OF COMPANIES THAT OUTSOURCE WEB SITE MAINTENANCE OR DO OWN WEB SITE MAINTENANCE - COMPANIES That
 maintain a total of 11 to 20 communication lines 191 
 PERCENTAGE OF COMPANIES THAT OUTSOURCE WEB SITE MAINTENANCE OR DO OWN WEB SITE MAINTENANCE - COMPANIES That
 maintain a total of 21 to 40 communication lines 192 
 PERCENTAGE OF COMPANIES THAT OUTSOURCE WEB SITE MAINTENANCE OR DO OWN WEB SITE MAINTENANCE - COMPANIES That
 maintain a total of 41 to 90 communication lines 192 
 PERCENTAGE OF COMPANIES THAT OUTSOURCE WEB SITE MAINTENANCE OR DO OWN WEB SITE MAINTENANCE - COMPANIES That
 maintain a total of 91 or more communication lines 193 
 CHAPTER TWENTY FOUR:  COMPANY PLANS TO OUTSOURCE WEB SITE MAINTENANCE WITHIN THE NEXT 2 YEARS, BY REGION 195 
 COMPANY PLANS TO OUTSOURCE WEB SITE MAINTENANCE WITHIN THE NEXT 2 YEARS-MIDWEST 195 
 COMPANY PLANS TO OUTSOURCE WEB SITE MAINTENANCE WITHIN THE NEXT 2 YEARS-SOUTH 196 
 COMPANY PLANS TO OUTSOURCE WEB SITE MAINTENANCE WITHIN THE NEXT 2 YEARS- Companies in the sample in heavy manufacturing,
 mining & construction 197 
 COMPANY PLANS TO OUTSOURCE WEB SITE MAINTENANCE WITHIN THE NEXT 2 YEARS- Companies in the sample in utility industries 198 
 COMPANY PLANS TO OUTSOURCE WEB SITE MAINTENANCE WITHIN THE NEXT 2 YEARS- Companies in retail & consumer oriented services 198 
 COMPANY PLANS TO OUTSOURCE WEB SITE MAINTENANCE WITHIN THE NEXT 2 YEARS- Companies in finance, insurance & real estate 200 
 COMPANY PLANS TO OUTSOURCE WEB SITE MAINTENANCE WITHIN THE NEXT 2 YEARS- Companies in wholesale 200 
 COMPANY PLANS TO OUTSOURCE WEB SITE MAINTENANCE WITHIN THE NEXT 2 YEARS- Companies in business services 202 
 COMPANY PLANS TO OUTSOURCE WEB SITE MAINTENANCE WITHIN THE NEXT 2 YEARS- Companies in professional business services 202 
 CHAPTER TWENTY SEVEN:  COMPANY PLANS TO OUTSOURCE WEB SITE MAINTENANCE WITHIN THE NEXT 2 YEARS, BY TOTAL NUMBER
 OF COMMUNICATION LINES 203 
 COMPANY PLANS TO OUTSOURCE WEB SITE MAINTENANCE WITHIN THE NEXT 2 YEARS- COMPANIES That maintain a total of 1 to 2
 communication lines 203 
 COMPANY PLANS TO OUTSOURCE WEB SITE MAINTENANCE WITHIN THE NEXT 2 YEARS- COMPANIES That maintain a total of 3 to 4
 communication lines 204 
 COMPANY PLANS TO OUTSOURCE WEB SITE MAINTENANCE WITHIN THE NEXT 2 YEARS- COMPANIES That maintain a total of 5 to 6
 communication lines 205 
 COMPANY PLANS TO OUTSOURCE WEB SITE MAINTENANCE WITHIN THE NEXT 2 YEARS- COMPANIES That maintain a total of 7 to 10
 communication lines 206 
 COMPANY PLANS TO OUTSOURCE WEB SITE MAINTENANCE WITHIN THE NEXT 2 YEARS- COMPANIES That maintain a total of 11 to 20
 communication lines 207 
 COMPANY PLANS TO OUTSOURCE WEB SITE MAINTENANCE WITHIN THE NEXT 2 YEARS- COMPANIES That maintain a total of 21 to 40
 communication lines 207 
 COMPANY PLANS TO OUTSOURCE WEB SITE MAINTENANCE WITHIN THE NEXT 2 YEARS- COMPANIES That maintain a total of 41 to 90
 communication lines 209 
 COMPANY PLANS TO OUTSOURCE WEB SITE MAINTENANCE WITHIN THE NEXT 2 YEARS- COMPANIES That maintain a total of 91 or more
 communication lines 210 
 CHAPTER TWENTY NINE:  ANNUAL SPENDING ON INTERNET ACCESS AND WEBSITE HOSTING, BY REGION 211 
 ANNUAL SPENDING ON INTERNET ACCESS AND WEBSITE HOSTING - MIDWEST 211 
 ANNUAL SPENDING ON INTERNET ACCESS AND WEBSITE HOSTING -SOUTH 211 
 ANNUAL SPENDING ON INTERNET ACCESS AND WEBSITE HOSTING -NORTHEAST/MID-ATLANTIC 213 
 ANNUAL SPENDING ON INTERNET ACCESS AND WEBSITE HOSTING - WEST 213 
 CHAPTER THIRTY: ANNUAL SPENDING ON INTERNET ACCESS AND WEBSITE HOSTING,  BY COMPANY SIZE 215 
 ANNUAL SPENDING ON INTERNET ACCESS AND WEBSITE HOSTING -COMPANIES WITH 1 to 5 EMPLOYEES 215 
 ANNUAL SPENDING ON INTERNET ACCESS AND WEBSITE HOSTING -COMPANIES WITH 6 to 19 EMPLOYEES 215 
 ANNUAL SPENDING ON INTERNET ACCESS AND WEBSITE HOSTING -COMPANIES WITH 20 to 49 EMPLOYEES 217 
 ANNUAL SPENDING ON INTERNET ACCESS AND WEBSITE HOSTING - COMPANIES WITH 50 to 149 EMPLOYEES 218 
 ANNUAL SPENDING ON INTERNET ACCESS AND WEBSITE HOSTING - COMPANIES WITH 150 to 399 EMPLOYEES 218 
 ANNUAL SPENDING ON INTERNET ACCESS AND WEBSITE HOSTING - COMPANIES WITH 400 to 3000 EMPLOYEES 220 
 CHAPTER THIRTY ONE:  ANNUAL SPENDING ON INTERNET ACCESS AND WEBSITE HOSTING, BY INDUSTRY 221 
 ANNUAL SPENDING ON INTERNET ACCESS AND WEBSITE HOSTING - Companies in light manufacturing 221 
 ANNUAL SPENDING ON INTERNET ACCESS AND WEBSITE HOSTING - Companies in the sample in heavy manufacturing, mining & construction 223

 ANNUAL SPENDING ON INTERNET ACCESS AND WEBSITE HOSTING -Companies in the sample in utility industries 225 
 ANNUAL SPENDING ON INTERNET ACCESS AND WEBSITE HOSTING -Companies in retails & consumer oriented services 227 
 ANNUAL SPENDING ON INTERNET ACCESS AND WEBSITE HOSTING -Companies in finance, insurance & real estate 229 
 ANNUAL SPENDING ON INTERNET ACCESS AND WEBSITE HOSTING -Companies in wholesale 231 
 ANNUAL SPENDING ON INTERNET ACCESS AND WEBSITE HOSTING -Companies in business services 233 
 ANNUAL SPENDING ON INTERNET ACCESS AND WEBSITE HOSTING - Companies in professional business services 235 
 CHAPTER THIRTY TWO:  ANNUAL SPENDING ON INTERNET ACCESS AND WEBSITE HOSTING, BY TOTAL NUMBER OF COMMUNICATION
 LINES 237 
 ANNUAL SPENDING ON INTERNET ACCESS AND WEBSITE HOSTING - COMPANIES That maintain a total of 1 to 2 communication lines 237 
 ANNUAL SPENDING ON INTERNET ACCESS AND WEBSITE HOSTING - COMPANIES That maintain a total of 3 to 4communication lines 239 
 ANNUAL SPENDING ON INTERNET ACCESS AND WEBSITE HOSTING - COMPANIES That maintain a total of 5 to 6communication lines 241 
 ANNUAL SPENDING ON INTERNET ACCESS AND WEBSITE HOSTING - COMPANIES That maintain a total of 7 to 10 communication lines 243 
 ANNUAL SPENDING ON INTERNET ACCESS AND WEBSITE HOSTING - COMPANIES That maintain a total of 11 to 20 communication lines 245 
 ANNUAL SPENDING ON INTERNET ACCESS AND WEBSITE HOSTING - COMPANIES That maintain a total of 21 to 40 communication lines 247 
 ANNUAL SPENDING ON INTERNET ACCESS AND WEBSITE HOSTING - COMPANIES That maintain a total of 41 to 90 communication lines 249 
 ANNUAL SPENDING ON INTERNET ACCESS AND WEBSITE HOSTING - COMPANIES That maintain a total of 91+ communication lines 251 
 CHAPTER THIRTY THREE:  NUMBER OF TIMES PER MONTH THE COMPANY MODIFIES OR EDITS ITS WEB SITE, BY REGION 253 
 NUMBER OF TIMES PER MONTH THE COMPANY MODIFIES OR EDITS ITS WEB SITE - MIDWEST 253 
 NUMBER OF TIMES PER MONTH THE COMPANY MODIFIES OR EDITS ITS WEB SITE -SOUTH 254 
 NUMBER OF TIMES PER MONTH THE COMPANY MODIFIES OR EDITS ITS WEB SITE -NORTHEAST/MID-ATLANTIC 256 
 NUMBER OF TIMES PER MONTH THE COMPANY MODIFIES OR EDITS ITS WEB SITE - WEST 258 
 CHAPTER THIRTY FOUR:  NUMBER OF TIMES PER MONTH THE COMPANY MODIFIES OR EDITS ITS WEB SITE,  BY COMPANY SIZE 260 
 NUMBER OF TIMES PER MONTH THE COMPANY MODIFIES OR EDITS ITS WEB SITE -COMPANIES WITH 1 to 5 EMPLOYEES 260 
 NUMBER OF TIMES PER MONTH THE COMPANY MODIFIES OR EDITS ITS WEB SITE -COMPANIES WITH 6 to 19 EMPLOYEES 262 
 NUMBER OF TIMES PER MONTH THE COMPANY MODIFIES OR EDITS ITS WEB SITE -COMPANIES WITH 20 to 49 EMPLOYEES 264 
 NUMBER OF TIMES PER MONTH THE COMPANY MODIFIES OR EDITS ITS WEB SITE - COMPANIES WITH 50 to 149 EMPLOYEES 266 
 NUMBER OF TIMES PER MONTH THE COMPANY MODIFIES OR EDITS ITS WEB SITE - COMPANIES WITH 150 to 399 EMPLOYEES 268 
 NUMBER OF TIMES PER MONTH THE COMPANY MODIFIES OR EDITS ITS WEB SITE - COMPANIES WITH 400 to 3000 EMPLOYEES 270 
 CHAPTER THIRTY FIVE:  NUMBER OF TIMES PER MONTH THE COMPANY MODIFIES OR EDITS ITS WEB SITE, BY INDUSTRY 272 
 NUMBER OF TIMES PER MONTH THE COMPANY MODIFIES OR EDITS ITS WEB SITE - Companies in light manufacturing 272 
 NUMBER OF TIMES PER MONTH THE COMPANY MODIFIES OR EDITS ITS WEB SITE - Companies in the sample in heavy manufacturing, mining &
 construction 274 
 NUMBER OF TIMES PER MONTH THE COMPANY MODIFIES OR EDITS ITS WEB SITE -Companies in the sample in utility industries 276 
 NUMBER OF TIMES PER MONTH THE COMPANY MODIFIES OR EDITS ITS WEB SITE -Companies in retails & consumer oriented services 278 
 NUMBER OF TIMES PER MONTH THE COMPANY MODIFIES OR EDITS ITS WEB SITE -Companies in finance, insurance & real estate 280 
 NUMBER OF TIMES PER MONTH THE COMPANY MODIFIES OR EDITS ITS WEB SITE -Companies in wholesale 282 
 NUMBER OF TIMES PER MONTH THE COMPANY MODIFIES OR EDITS ITS WEB SITE -Companies in business services 284 
 NUMBER OF TIMES PER MONTH THE COMPANY MODIFIES OR EDITS ITS WEB SITE - Companies in professional business services 286 
 CHAPTER THIHRTY SIX:  NUMBER OF TIMES PER MONTH THE COMPANY MODIFIES OR EDITS ITS WEB SITE, BY TOTAL NUMBER OF
 COMMUNICATION LINES 288 
 NUMBER OF TIMES PER MONTH THE COMPANY MODIFIES OR EDITS ITS WEB SITE - COMPANIES That maintain a total of 1 to 2 communication
 lines 288 
 NUMBER OF TIMES PER MONTH THE COMPANY MODIFIES OR EDITS ITS WEB SITE - COMPANIES That maintain a total of 3 to 4communication
 lines 290 
 NUMBER OF TIMES PER MONTH THE COMPANY MODIFIES OR EDITS ITS WEB SITE - COMPANIES That maintain a total of 5 to 6communication
 lines 292 
 NUMBER OF TIMES PER MONTH THE COMPANY MODIFIES OR EDITS ITS WEB SITE - COMPANIES That maintain a total of 7 to 10 communication
 lines 294 
 NUMBER OF TIMES PER MONTH THE COMPANY MODIFIES OR EDITS ITS WEB SITE - COMPANIES That maintain a total of 11 to 20
 communication lines 296 
 NUMBER OF TIMES PER MONTH THE COMPANY MODIFIES OR EDITS ITS WEB SITE - COMPANIES That maintain a total of 21 to 40
 communication lines 298 
 NUMBER OF TIMES PER MONTH THE COMPANY MODIFIES OR EDITS ITS WEB SITE - COMPANIES That maintain a total of 41 to 90
 communication lines 300 
 NUMBER OF TIMES PER MONTH THE COMPANY MODIFIES OR EDITS ITS WEB SITE - COMPANIES That maintain a total of 91+ communication
 lines 302 
 OTHER REPORTS FROM PRIMARY RESEARCH GROUP, INC. 304 
 THE SHIFT TO BROADBAND ACCESS BY SMALL & MEDIM SIZED BUSINESSES 304 
 Study Title: VIDEOCONFERENCING DATA REPORT: Small & Medium Sized Business Markets 305 
 Study Title: US CORPORATE DISTANCE LEARNING MARKETS 306 
 Study Title: LONG DISTANCE TELEPHONE SERVICES: Small & Medium Sized Business Markets 306
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