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Table of Contents 2
INTRODUCTION 5
PARTICIPANTS 5
SITE CONTROL 5
USE OF CASCADING STYLE SHEETS 5
CONTENT MANAGEMENT SYSTEMS 6
USABILITY TESTING 6
MOST POPULAR PAGES 7
STAFFING 7
UNIQUE CONTENT 7
WEBSITE MARKETING 7
CHILDREN’S & TEEN SERVICES 7
SPECIAL COLLECTIONS 8
ALEXANDRIA LIBRARY 9
DEVELOPMENT & CONTENT MANAGEMENT OF THE ALEXANDRIA SITE 9
FAVORITE SPOTS ON THE WEBSITE 9
ADDITIONS TO THE SITE 10
CONTENT MANAGEMENT SOFTWARE 10
PROMOTING THE SITE 10
CAPACITY TO PUT BOOKS ON HOLD 10
SWITCH TO DYNIX HORIZON 11
ADVICE FOR PEERS 11
THE SAN JOSE PUBLIC LIBRARY 12
MERGER OF PUBLIC AND UNIVERSITY LIBRARIES 12
MAJOR EXPANSION OF THE SAN JOSE PUBLIC LIBRARY SYSTEM 12
THE LIBRARY WEB TEAM 12
WEBSITE USAGE STATISTICS 13
USABILITY TESTING 14
CONTENT MANAGEMENT SYSTEM 15
ATTITUDE TOWARDS GOOGLE 16
PLANS FOR THE WEBSITE 16
ADVICE TO PEERS 17
LOS ANGELES PUBLIC LIBRARY 19
2004 WEBSITE REVISIONS 19
USES OF WEBSITE STATISTICS 20
TREND IN WEBSITE USAGE 20
USE OF OUTSIDE CONTRACTORS 21
OVERCOMING THE UNDERSTAFFED WEB SITE 21
USABILITY STUDY 23
PROMOTION OF THE WEBSITE 23
WEBSITE-BASED REFERENCE SERVICES 23
EBOOKS AND AUDIO BOOKS 24
PLANS FOR THE WEBSITE 24
ADVICE FOR PEERS 25
THE CARNEGIE LIBRARY OF PITTSBURGH 26
THE REVISION OF 2002 26
CHOOSING AN OUTSIDE CONSULTANT IN 2002 27
LABOR TIME NEEDED TO DEVELOP THE NEW SITE 27
USABILITY TESTING 28
MARKETING THE NEW SITE 29
SEARCH ENGINE FRIENDLY 29
THE 2005 WEBSITE REVISION 29
CONTENT REVISIONS 30
FINE TUNING 31
WEBSITE STATISTICS 31
SALT LAKE CITY PUBLIC LIBRARY 33
NEW WEBSITE DEVELOPMENT 33
CHILDREN’S SECTION 33
ROLE OF THE BRANCH LIBRARIES 34
WEBSITE AS A PROMOTIONAL VEHICLE FOR THE LIBRARY 34
USABILITY TESTING 35
USER TRAINING 35
DIVERSION OF PATRON INQUIRIES TO THE WEBSITE 35
EBOOKS & AUDIBOOKS 37
PHOTOGRAPHY COLLECTION 37
PLANS FOR THE WEBSITE 37
ADVICE FOR PEERS 38
THE COLORADO VIRTUAL LIBRARY 39
THE COLLABORATIVE DIGITIZATION PROJECT 39
MOST FREQUENTLY VISITED PAGES 39
STATEWIDE INTERLIBRARY LOAN FACILITY 40
STAFFING THE SITE 40
MARKETING THE SITE 40
DESIGNING THE SITE 41
SITE PERSONALIZATION 41
SEARCHING FOR A NEW PLATFORM 41
PLANS FOR THE FUTURE 42
ADVICE FOR PEERS 42
CHARLOTTE AND MECKLENBURG COUNTRY PUBLIC LIBRARY 44
INDEPENDENTLY MARKETED WEBSITES 44
THE IMPORTANCE OF WEB TEAMS 45
CONSOLIDATED STATISTICS 46
PROMOTION OF READING 46
STAFF SIZE 47
MARKETING THE WEB SITES 47
SITE PERSONALIZATION 48
USABILITY STUDY 48
STAFF 50
ECOMMERCE TRANSACTIONS 50
PLANS FOR THE FUTURE 50
ADVICE FOR PEERS 51
BOSTON PUBLIC LIBRARY 52
CONTENT MANAGEMENT 52
USE OF WEBSITE STATISTICS 52
MOST POPULAR SERVICES 53
USABILITY TESTING 53
WEBMASTER SEARCH 53
UNIFYING SPECIAL COLLECTIONS 54
NEW WEBSITE FEATURES 54
USE OF OUTSIDE CONSULTANTS 54
OUTSOURCED LIBRARY STORE 55
GUARANTEEING BROAD PUBLIC ACCESS TO THE LIBRARY’S E-JOURNAL COLLECTION 55
ADVICE 56
THE HOUSTON PUBLIC LIBRARY 57
CONTENT MANAGEMENT 57
SEPARATION OF CONTENT AND PRESENTATION 57
USE OF CONSULTANTS 58
CONTENT MANAGEMENT 58
OPENING UP THE CONTENT MANAGEMENT SYSTEM 59
LIBRARY WEBSITE RESPONSE TO HURRICANE KATRINA 60
USABILITY TESTING 60
NEW SITE ROLL OUT 60
PROPER USE OF CASCADING STYLE SHEETS 61
WEBSITE STATISTICS 62
ECOMMERCE 62
UNIFIED SEARCH ENGINE 62
SPECIAL COLLECTIONS 63
FOR THE FUTURE 63
ADVICE FOR PEERS 63
OTHER REPORTS FROM PRIMARY RESEARCH GROUP, INC. 65
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