Table of Contents


SUMMARY OF MAIN FINDINGS	31
Interlibrary Loan Transaction Volume	31
Performance of Interlibrary Loan User Surveys	31
Turnaround Time for Borrowing Articles & Books	31
Turnaround Time for Lending Articles & Books	31
Turnaround Time for Lending Videos	32
Mean Spending for Shipping & Courier Fees	32
Policies on the Interlibrary Loan of Textbooks	32
Ebooks Licenses & Interlibrary Loan	32
Interlibrary Loan with Foreign Countries	33
Percentage of Colleges in a State or Provincial Borrowing Network	33
Use of State ILL/DD/EDD Statistics	33
Percentage of Libraries in a State Network that Identifies Net Lender and Performs Load Leveling	33
Use of Fax-Delivery	33
Use of Email Attachment Delivery	34
Use of the Actual Document in Interlibrary Loan	34
Participation in Distance Learning Programs	34
Use of Inter-library Loan for intra-college materials transfers	34
Percentage of Libraries that Charge a Fee for Inter-Library Loan	34
Trends in the Use of Fax Delivery	34
Trends in the Use of Email Attachments	35
Trends in the Use of Photocopies	35
Trends in the Use of the Actual Document	35
Trends in the Use of Scanned Documents	35
Trends in the Use of E-text from Databases	35
Trends in the Use of Interlibrary Loan for Intra-Campus Transfers	36
Trends in Fees for Interlibrary Loan	36
Views of Librarians on the Extent and Manner in Which to Licensing Agreements Should be Documented and Followed	36
Views on the Role of the ILL Staff in Licensing	36
Role of the Acquisitions Staff in Maintaining Licensing Agreements	37
Number of Separate Library Centers Maintained for Inter-library Loan	37
Departmental Control of the ILL Staff in the Library Organizational Hierarchy	37
Use of Automated ILL Systems	38
Impact of Digital Rights Management Control Technologies on Interlibrary Loan	39
Percentage of Libraries that have Tried to Negotiate Broader License Terms for Inter-Library Loan	39
Trends in What is Reported in ILL Statistics	40
Use of Workflow Studies of the Interlibrary Loan Process	41
Degrees Held by ILL Staffers	41
Mean ILL/DD/EDD Staff Size	41
Mean Budget for ILL/DD/EDD Departments	42
Planned Changes in the ILL Budget	42
Mean Fee Revenue	42
Percentage of Libraries that Charge for Document Delivery	42
Percentage of Libraries that Work from Unit Costs in Order to Determine Productivity Levels	42
Percentage of ILL Volume Accounted for by Distance Learning Program Requests	43
Chapter One: ILL Services	44
Chapter Two: Shipping	52
Chapter Three: Special Collections and Unique Circumstances	60
Chapter Four: State or Provincial Borrowing Networks	83
Chapter Five: End User Preferences	87
Chapter Six: Departmental Responsibility	117
Chapter Seven: Systems	135
Chapter Eight: Workflow Studies	164
Chapter Nine: Personnel	167
Chapter 10: Budgets & Fees	177
Chapter 11: Distance Learning and ILL	187
OTHER REPORTS FROM PRIMARY RESEARCH GROUP INC.	193
Other Reports from Primary Research Group Inc.































List of Participants

 
 
Acadia University
Alamo Community College
Allan Hancock College
Assiniboine Community College
Athabasca University
Binghamton University (SUNY)
Bluffton University
Bridgewater College
Burlington County College Library
Butler University
Coastal Carolina University
College of DuPage
College of St. Catherine
Columbus State University
Community College of Rhode Island
Connecticut College
Connors State College
Dickinson College
Eastern Washington University
Elon University
Fairleigh Dickinson University
Felician College
Gannon University
Georgian Court University
Gogebic Community College
Grant MacEwan College Library
Harding University
Holy Family University
Indiana University of PA
Indiana University
Purdue University
Indiana University South Bend
Jackson State Community College
Kansas City Community College
Lamar University
Lehigh Carbon Community College
Louisiana Tech University
Luther College
McDaniel College
McNeese State University
Medicine Hat College
Mercer University, Macon GA
Messiah College
Nazareth College of Rochester
Northeast Iowa Community College
Northern Lights College
Northwestern College of Iowa
Northwestern Connecticut Community 
     College
Ohio University
Ottawa University
Ozarks Technical Community College
Pace University
Pennsylvania College of Technology
Pikes Peak Community College
Presbyterian College
Randolph-Macon College
Renton Technical College
Ripon College
Rivier College
Roger Williams University
Royal Military College of Canada
Saint Paul University
San Francisco State University
Santa Rosa Junior College
South University
Texas A&M University - Corpus Christi
The College of St. Scholastica
Three Rivers Community College
Trent University
University of Cincinnati
University of Colorado, Boulder
University of Connecticut School of Law
University of Houston
University of Manitoba, Ft. Garry Campus 
University of Maryland Eastern Shore
University of Nebraska at Kearney
University of South Florida St. Petersburg
Utah State University
Vancouver Community College
Virginia Commonwealth University
Virginia Community College System
Western Washington University
Western Washington University
William Paterson University of New Jersey
Wilson College
Wright State University
 






List of Tables


TABLE 1.1:	MEAN, MEDIAN, MINIMUM AND MAXIMUM TOTAL AGGREGATE PERCENTAGE INCREASE OR DECREASE IN TRADITIONAL INTERLIBRARY LOAN SERVICES OVER THE PAST THREE YEARS	42
TABLE 1.2:	MEAN, MEDIAN, MINIMUM AND MAXIMUM TOTAL AGGREGATE PERCENTAGE INCREASE OR DECREASE IN TRADITIONAL INTERLIBRARY LOAN SERVICES OVER THE PAST THREE YEARS, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	42
TABLE 1.3:	MEAN, MEDIAN, MINIMUM AND MAXIMUM TOTAL AGGREGATE PERCENTAGE INCREASE OR DECREASE IN TRADITIONAL INTERLIBRARY LOAN SERVICES OVER THE PAST THREE YEARS, BROKEN OUT BY TYPE OF COLLEGE	42
TABLE 1.4:	MEAN, MEDIAN, MINIMUM AND MAXIMUM TOTAL AGGREGATE PERCENTAGE INCREASE OR DECREASE IN TRADITIONAL INTERLIBRARY LOAN SERVICES OVER THE PAST THREE YEARS, BROKEN OUT BY COUNTRY	42
TABLE 1.5:	MEAN, MEDIAN, MINIMUM AND MAXIMUM TOTAL AGGREGATE PERCENTAGE INCREASE OR DECREASE IN TRADITIONAL INTERLIBRARY LOAN SERVICES OVER THE PAST THREE YEARS, BROKEN OUT BY FTE ENROLLMENT	42
TABLE 1.6:	PERCENTAGE OF LIBRARIES THAT HAVE PERFORMED A USER SURVEY FOR ILL SERVICES WITHIN THE PAST FOUR YEARS	43
TABLE 1.7:	PERCENTAGE OF LIBRARIES THAT HAVE PERFORMED A USER SURVEY FOR ILL SERVICES WITHIN THE PAST FOUR YEARS, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	43
TABLE 1.8:	PERCENTAGE OF LIBRARIES THAT HAVE PERFORMED A USER SURVEY FOR ILL SERVICES WITHIN THE PAST FOUR YEARS, BROKEN OUT BY TYPE OF COLLEGE	43
TABLE 1.9:	PERCENTAGE OF LIBRARIES THAT HAVE PERFORMED A USER SURVEY FOR ILL SERVICES WITHIN THE PAST FOUR YEARS, BROKEN OUT BY COUNTRY	43
TABLE 1.10:	PERCENTAGE OF LIBRARIES THAT HAVE PERFORMED A USER SURVEY FOR ILL SERVICES WITHIN THE PAST FOUR YEARS, BROKEN OUT BY FTE ENROLLMENT	43
TABLE 1.11:	MEAN, MEDIAN, MINIMUM AND MAXIMUM TURNAROUND TIME IN DAYS FOR BORROWING: ARTICLE REQUESTS, BROKEN OUT BY TYPE OF COLLEGE	43
TABLE 1.12:	MEAN, MEDIAN, MINIMUM AND MAXIMUM TURNAROUND TIME FOR BORROWING: ARTICLE REQUESTS, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	44
TABLE 1.13:	MEAN, MEDIAN, MINIMUM AND MAXIMUM TURNAROUND TIME FOR BORROWING: ARTICLE REQUESTS, BROKEN OUT BY TYPE OF COLLEGE	44
TABLE 1.14:	MEAN, MEDIAN, MINIMUM AND MAXIMUM TURNAROUND TIME FOR BORROWING: ARTICLE REQUESTS, BROKEN OUT BY COUNTRY	44
TABLE 1.15:	MEAN, MEDIAN, MINIMUM AND MAXIMUM TURNAROUND TIME FOR BORROWING: ARTICLE REQUESTS, BROKEN OUT BY FTE ENROLLMENT	44
TABLE 1.16:	MEAN, MEDIAN, MINIMUM AND MAXIMUM TURNAROUND TIME IN DAYS FOR BORROWING: BOOK REQUESTS	44
TABLE 1.17:	MEAN, MEDIAN, MINIMUM AND MAXIMUM TURNAROUND TIME IN DAYS FOR BORROWING: BOOK REQUESTS, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	44
TABLE 1.18:	MEAN, MEDIAN, MINIMUM AND MAXIMUM TURNAROUND TIME IN DAYS FOR BORROWING: BOOK REQUEST, BROKEN OUT BY TYPE OF COLLEGE	45
TABLE 1.19:	MEAN, MEDIAN, MINIMUM AND MAXIMUM TURNAROUND TIME IN DAYS FOR BORROWING: BOOK REQUEST, BROKEN OUT BY COUNTRY	45
TABLE 1.20:	MEAN, MEDIAN, MINIMUM AND MAXIMUM TURNAROUND TIME IN DAYS FOR BORROWING: BOOK REQUEST, BROKEN OUT BY FTE ENROLLMENT	45
TABLE 1.21:	MEAN, MEDIAN, MINIMUM AND MAXIMUM TURNAROUND TIME IN DAYS FOR LENDING: ARTICLE REQUESTS	45
TABLE 1.22:	MEAN, MEDIAN, MINIMUM AND MAXIMUM TURNAROUND TIME IN DAYS FOR LENDING: ARTICLE REQUEST, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	45
TABLE 1.23:	MEAN, MEDIAN, MINIMUM AND MAXIMUM TURNAROUND TIME IN DAYS FOR LENDING: ARTICLE REQUEST, BROKEN OUT BY TYPE OF COLLEGE	46
TABLE 1.24:	MEAN, MEDIAN, MINIMUM AND MAXIMUM TURNAROUND TIME IN DAYS FOR LENDING: ARTICLE REQUEST, BROKEN OUT BY COUNTRY	46
TABLE 1.25:	MEAN, MEDIAN, MINIMUM AND MAXIMUM TURNAROUND TIME IN DAYS FOR LENDING: ARTICLE REQUEST, BROKEN OUT BY FTE ENROLLMENT	46
TABLE 1.26:	MEAN, MEDIAN, MINIMUM AND MAXIMUM TURNAROUND TIME IN DAYS FOR LENDING: BOOK REQUESTS	46
TABLE 1.27:	MEAN, MEDIAN, MINIMUM AND MAXIMUM TURNAROUND TIME IN DAYS FOR LENDING: BOOK REQUEST, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	46
TABLE 1.28:	MEAN, MEDIAN, MINIMUM AND MAXIMUM TURNAROUND TIME IN DAYS FOR LENDING: BOOK REQUESTS, BROKEN OUT BY TYPE OF COLLEGE	47
TABLE 1.29:	MEAN, MEDIAN, MINIMUM AND MAXIMUM TURNAROUND TIME IN DAYS FOR LENDING: BOOK REQUESTS, BROKEN OUT BY COUNTRY	47
TABLE 1.30:	MEAN, MEDIAN, MINIMUM AND MAXIMUM TURNAROUND TIME IN DAYS FOR LENDING: BOOK REQUESTS, BROKEN OUT BY FTE ENROLLMENT	47
TABLE 1.31:	MEAN, MEDIAN, MINIMUM AND MAXIMUM TURNAROUND TIME IN DAYS FOR LENDING: VIDEOS	47
TABLE 1.32:	MEAN, MEDIAN, MINIMUM AND MAXIMUM TURNAROUND TIME IN DAYS FOR LENDING: VIDEOS, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	47
TABLE 1.33:	MEAN, MEDIAN, MINIMUM AND MAXIMUM TURNAROUND TIME IN DAYS FOR LENDING: VIDEOS, BROKEN OUT BY TYPE OF COLLEGE	48
TABLE 1.34:	MEAN, MEDIAN, MINIMUM AND MAXIMUM TURNAROUND TIME IN DAYS FOR LENDING: VIDEOS, BROKEN OUT BY COUNTRY	48
TABLE 1.35:	MEAN, MEDIAN, MINIMUM AND MAXIMUM TURNAROUND TIME IN DAYS FOR LENDING: VIDEOS, BROKEN OUT BY FTE ENROLLMENT	48
TABLE 1.36:	MEAN, MEDIAN, MINIMUM AND MAXIMUM TURNAROUND TIME IN DAYS FOR BORROWING: VIDEOS	48
TABLE 1.37:	MEAN, MEDIAN, MINIMUM AND MAXIMUM TURNAROUND TIME IN DAYS FOR BORROWING: VIDEOS, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	48
TABLE 1.38:	MEAN, MEDIAN, MINIMUM AND MAXIMUM TURNAROUND TIME IN DAYS FOR BORROWING: VIDEOS, BROKEN OUT BY TYPE OF COLLEGE	49
TABLE 1.39:	MEAN, MEDIAN, MINIMUM AND MAXIMUM TURNAROUND TIME IN DAYS FOR BORROWING: VIDEOS, BROKEN OUT BY COUNTRY	49
TABLE 1.40:	MEAN, MEDIAN, MINIMUM AND MAXIMUM TURNAROUND TIME IN DAYS FOR BORROWING: VIDEOS, BROKEN OUT BY FTE ENROLLMENT	49

TABLE 2.1:	MEAN, MEDIAN, MINIMUM AND MAXIMUM AMOUNT SPENT IN THE LAST YEAR FOR WHICH LIBRARY HAS RECORDS ON SHIPPING AND COURIER FEES RELATED TO INTERLIBRARY LOAN  ($US)	50
TABLE 2.2:	MEAN, MEDIAN, MINIMUM AND MAXIMUM AMOUNT SPENT IN THE LAST YEAR FOR WHICH LIBRARY HAS RECORDS ON SHIPPING AND COURIER FEES RELATED TO INTERLIBRARY LOAN, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	50
TABLE 2.3:	MEAN, MEDIAN, MINIMUM AND MAXIMUM AMOUNT SPENT IN THE LAST YEAR FOR WHICH LIBRARY HAS RECORDS ON SHIPPING AND COURIER FEES RELATED TO INTERLIBRARY LOAN, BROKEN OUT BY TYPE OF COLLEGE	50
TABLE 2.4:	MEAN, MEDIAN, MINIMUM AND MAXIMUM AMOUNT SPENT IN THE LAST YEAR FOR WHICH LIBRARY HAS RECORDS ON SHIPPING AND COURIER FEES RELATED TO INTERLIBRARY LOAN, BROKEN OUT BY COUNTRY	50
TABLE 2.5:	MEAN, MEDIAN, MINIMUM AND MAXIMUM AMOUNT SPENT IN THE LAST YEAR FOR WHICH LIBRARY HAS RECORDS ON SHIPPING AND COURIER FEES RELATED TO INTERLIBRARY LOAN, BROKEN OUT BY FTE ENROLLMENT	50

TABLE 3.1:	PERCENTAGE OF LIBRARIES THAT ALLOW INTERLIBRARY LOAN OF COLLEGE TEXTBOOKS	62
TABLE 3.2:	62
TABLE 3.3:	PERCENTAGE OF LIBRARIES THAT ALLOW INTERLIBRARY LOAN OF COLLEGE TEXTBOOKS, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	63
TABLE 3.4:	PERCENTAGE OF LIBRARIES THAT ALLOW INTERLIBRARY LOAN OF COLLEGE TEXTBOOKS, BROKEN OUT BY TYPE OF COLLEGE	63
TABLE 3.5:	PERCENTAGE OF LIBRARIES THAT ALLOW INTERLIBRARY LOAN OF COLLEGE TEXTBOOKS, BROKEN OUT BY COUNTRY	63
TABLE 3.6:	PERCENTAGE OF LIBRARIES THAT ALLOW INTERLIBRARY LOAN OF COLLEGE TEXTBOOKS, BROKEN OUT BY FTE ENROLLMENT	63
TABLE 3.7:	PERCENTAGE OF LIBRARIES THAT ALLOW INTERLIBRARY LOAN OF STATE-ADOPTED COLLEGE TEXTBOOKS	63
TABLE 3.8:	PERCENTAGE OF LIBRARIES THAT ALLOW INTERLIBRARY LOAN OF STATE-ADOPTED TEXTBOOKS	63
TABLE 3.9:	PERCENTAGE OF LIBRARIES THAT ALLOW INTERLIBRARY LOAN OF STATE-ADOPTED TEXTBOOKS, BROKEN OUT BY TYPE OF COLLEGE	64
TABLE 3.10:	PERCENTAGE OF LIBRARIES THAT ALLOW INTERLIBRARY LOAN OF STATE-ADOPTED TEXTBOOKS, BROKEN OUT BY COUNTRY	64
TABLE 3.11:	PERCENTAGE OF LIBRARIES THAT ALLOW INTERLIBRARY LOAN OF STATE-ADOPTED TEXTBOOKS, BROKEN OUT BY FTE ENROLLMENT	64
TABLE 3.12:	PERCENTAGE OF LIBRARIES THAT ALLOW INTERLIBRARY LOAN OF STATE NON-ADOPTED TEXTBOOKS	64
TABLE 3.13:	PERCENTAGE OF LIBRARIES THAT ALLOW INTERLIBRARY LOAN OF STATE NON-ADOPTED TEXTBOOKS, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	64
TABLE 3.14:	PERCENTAGE OF LIBRARIES THAT ALLOW INTERLIBRARY LOAN OF STATE NON-ADOPTED TEXTBOOKS, BROKEN OUT BY TYPE OF COLLEGE	64
TABLE 3.15:	PERCENTAGE OF LIBRARIES THAT ALLOW INTERLIBRARY LOAN OF STATE NON-ADOPTED TEXTBOOKS, BROKEN OUT BY COUNTRY	65
TABLE 3.16:	PERCENTAGE OF LIBRARIES THAT ALLOW INTERLIBRARY LOAN OF STATE NON-ADOPTED TEXTBOOKS, BROKEN OUT BY FTE ENROLLMENT	65
TABLE 3.17:	PERCENTAGE OF LIBRARIES WHOSE EBOOK LICENSES ALLOW FOR INTERLIBRARY LOAN	69
TABLE 3.18:	PERCENTAGE OF LIBRARIES WHOSE EBOOK LICENSES ALLOW FOR INTERLIBRARY LOAN, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	69
TABLE 3.19:	PERCENTAGE OF LIBRARIES WHOSE EBOOK LICENSES ALLOW FOR INTERLIBRARY LOAN, BROKEN OUT BY TYPE OF COLLEGE	70
TABLE 3.20:	PERCENTAGE OF LIBRARIES WHOSE EBOOK LICENSES ALLOW FOR INTERLIBRARY LOAN, BROKEN OUT BY COUNTRY	70
TABLE 3.21:	PERCENTAGE OF LIBRARIES WHOSE EBOOK LICENSES ALLOW FOR INTERLIBRARY LOAN, BROKEN OUT BY FTE ENROLLMENT	70
TABLE 3.22:	PERCENTAGE OF LIBRARIES THAT DO INTERLIBRARY LOAN WITH FOREIGN COUNTRIES	73
TABLE 3.23:	PERCENTAGE OF LIBRARIES THAT DO INTERLIBRARY LOAN WITH FOREIGN COUNTRIES, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	73
TABLE 3.24:	PERCENTAGE OF LIBRARIES THAT DO INTERLIBRARY LOAN WITH FOREIGN COUNTRIES, BROKEN OUT BY TYPE OF COLLEGE	73
TABLE 3.25:	PERCENTAGE OF LIBRARIES THAT DO INTERLIBRARY LOAN WITH FOREIGN COUNTRIES, BROKEN OUT BY COUNTRY	73
TABLE 3.26:	PERCENTAGE OF LIBRARIES THAT DO INTERLIBRARY LOAN WITH FOREIGN COUNTRIES, BROKEN OUT BY FTE ENROLLMENT	74

TABLE 4.1:	PERCENTAGE OF LIBRARIES WHOSE STATE OR PROVINCE HAS A STATE OR PROVINCE BORROWING NETWORK	81
TABLE 4.2:	PERCENTAGE OF LIBRARIES WHOSE STATE OR PROVINCE HAS A STATE OR PROVINCE BORROWING NETWORK, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	81
TABLE 4.3:	PERCENTAGE OF LIBRARIES WHOSE STATE OR PROVINCE HAS A STATE OR PROVINCE BORROWING NETWORK, BROKEN OUT BY TYPE OF COLLEGE	81
TABLE 4.4:	PERCENTAGE OF LIBRARIES WHOSE STATE OR PROVINCE HAS A STATE OR PROVINCE BORROWING NETWORK, BROKEN OUT BY COUNTRY	81
TABLE 4.5:	PERCENTAGE OF LIBRARIES WHOSE STATE OR PROVINCE HAS A STATE OR PROVINCE BORROWING NETWORK, BROKEN OUT BY FTE ENROLLMENT	81
TABLE 4.6:	PERCENTAGE OF LIBRARIES THAT PARTICIPATE IN THE STATE OR PROVINCE BORROWING NETWORK	81
TABLE 4.7:	PERCENTAGE OF LIBRARIES THAT PARTICIPATE IN THE STATE OR PROVINCE BORROWING NETWORK, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	82
TABLE 4.8:	PERCENTAGE OF LIBRARIES THAT PARTICIPATE IN THE STATE OR PROVINCE BORROWING NETWORK, BROKEN OUT BY TYPE OF COLLEGE	82
TABLE 4.9:	PERCENTAGE OF LIBRARIES THAT PARTICIPATE IN THE STATE OR PROVINCE BORROWING NETWORK, BROKEN OUT BY COUNTRY	82
TABLE 4.10:	PERCENTAGE OF LIBRARIES THAT PARTICIPATE IN THE STATE OR PROVINCE BORROWING NETWORK, BROKEN OUT BY FTE ENROLLMENT	82
TABLE 4.11:	PERCENTAGE OF LIBRARIES THAT USE STATE OR PROVINCE ILL/DD/EDD STATISTICAL REPORTS FOR ANY PURPOSE	82
TABLE 4.12:	PERCENTAGE OF LIBRARIES THAT USE STATE OR PROVINCE ILL/DD/EDD STATISTICAL REPORTS FOR ANY PURPOSES, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	82
TABLE 4.13:	PERCENTAGE OF LIBRARIES THAT USE STATE OR PROVINCE ILL/DD/EDD STATISTICAL REPORTS FOR ANY PURPOSES, BROKEN OUT BY TYPE OF COLLEGE	83
TABLE 4.14:	PERCENTAGE OF LIBRARIES THAT USE STATE OR PROVINCE ILL/DD/EDD STATISTICAL REPORTS FOR ANY PURPOSES, BROKEN OUT BY COUNTRY	83
TABLE 4.15:	PERCENTAGE OF LIBRARIES THAT USE STATE OR PROVINCE ILL/DD/EDD STATISTICAL REPORTS FOR ANY PURPOSES, BROKEN OUT BY FTE ENROLLMENT	83
TABLE 4.16:	PERCENTAGE OF LIBRARIES WHOSE STATE OR PROVINCE BORROWING IDENTIFIES NET LENDERS AND PERFORMS LOAD LEVELING	83
TABLE 4.17:	PERCENTAGE OF LIBRARIES WHOSE STATE OR PROVINCE BORROWING IDENTIFIES NET LENDERS AND PERFORMS LOAD LEVELING, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	83
TABLE 4.18:	PERCENTAGE OF LIBRARIES WHOSE STATE OR PROVINCE BORROWING IDENTIFIES NET LENDERS AND PERFORMS LOAD LEVELING, BROKEN OUT BY TYPE OF COLLEGE	83
TABLE 4.19:	PERCENTAGE OF LIBRARIES WHOSE STATE OR PROVINCE BORROWING IDENTIFIES NET LENDERS AND PERFORMS LOAD LEVELING, BROKEN OUT BY COUNTRY	84
TABLE 4.20:	PERCENTAGE OF LIBRARIES WHOSE STATE OR PROVINCE BORROWING IDENTIFIES NET LENDERS AND PERFORMS LOAD LEVELING, BROKEN OUT BY FTE ENROLLMENT	84

TABLE 5.1:	PERCENTAGE OF LIBRARIES THAT USE FAX DELIVERY IN THEIR DOCUMENT DELIVERY FOR INTERLIBRARY LOAN	85
TABLE 5.2:	PERCENTAGE OF LIBRARIES THAT USE FAX DELIVERY IN THEIR DOCUMENT DELIVERY FOR INTERLIBRARY LOAN, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	85
TABLE 5.3:	PERCENTAGE OF LIBRARIES THAT USE FAX DELIVERY IN THEIR DOCUMENT DELIVERY FOR INTERLIBRARY LOAN, BROKEN OUT BY TYPE OF COLLEGE	85
TABLE 5.4:	PERCENTAGE OF LIBRARIES THAT USE FAX DELIVERY IN THEIR DOCUMENT DELIVERY FOR INTERLIBRARY LOAN, BROKEN OUT BY COUNTRY	85
TABLE 5.5:	PERCENTAGE OF LIBRARIES THAT USE FAX DELIVERY IN THEIR DOCUMENT DELIVERY FOR INTERLIBRARY LOAN, BROKEN OUT BY FTE ENROLLMENT	85
TABLE 5.6:	PERCENTAGE OF LIBRARIES THAT USE EMAIL ATTACHMENT DELIVERY IN THEIR DOCUMENT DELIVERY FOR INTERLIBRARY LOAN	85
TABLE 5.7:	PERCENTAGE OF LIBRARIES THAT USE EMAIL ATTACHMENT DELIVERY IN THEIR DOCUMENT DELIVERY FOR INTERLIBRARY LOAN, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	85
TABLE 5.8:	PERCENTAGE OF LIBRARIES THAT USE EMAIL ATTACHMENT DELIVERY IN THEIR DOCUMENT DELIVERY FOR INTERLIBRARY LOAN, BROKEN OUT BY TYPE OF COLLEGE	86
TABLE 5.9:	PERCENTAGE OF LIBRARIES THAT USE EMAIL ATTACHMENT DELIVERY IN THEIR DOCUMENT DELIVERY FOR INTERLIBRARY LOAN, BROKEN OUT BY COUNTRY	86
TABLE 5.10:	PERCENTAGE OF LIBRARIES THAT USE EMAIL ATTACHMENT DELIVERY IN THEIR DOCUMENT DELIVERY FOR INTERLIBRARY LOAN, BROKEN OUT BY FTE ENROLLMENT	86
TABLE 5.11:	PERCENTAGE OF LIBRARIES THAT USE PHOTOCOPY DELIVERY IN THEIR DOCUMENT DELIVERY FOR INTERLIBRARY LOAN	86
TABLE 5.12:	PERCENTAGE OF LIBRARIES THAT USE PHOTOCOPY DELIVERY IN THEIR DOCUMENT DELIVERY FOR INTERLIBRARY LOAN, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	86
TABLE 5.13:	PERCENTAGE OF LIBRARIES THAT USE PHOTOCOPY DELIVERY IN THEIR DOCUMENT DELIVERY FOR INTERLIBRARY LOAN, BROKEN OUT BY TYPE OF COLLEGE	87
TABLE 5.14:	PERCENTAGE OF LIBRARIES THAT USE PHOTOCOPY DELIVERY IN THEIR DOCUMENT DELIVERY FOR INTERLIBRARY LOAN, BROKEN OUT BY COUNTRY	87
TABLE 5.15:	PERCENTAGE OF LIBRARIES THAT USE PHOTOCOPY DELIVERY IN THEIR DOCUMENT DELIVERY FOR INTERLIBRARY LOAN, BROKEN OUT BY FTE ENROLLMENT	87
TABLE 5.16:	PERCENTAGE OF LIBRARIES THAT USE THE ACTUAL DOCUMENT IN THEIR DOCUMENT DELIVERY FOR INTERLIBRARY LOAN	87
TABLE 5.17:	PERCENTAGE OF LIBRARIES THAT USE THE ACTUAL DOCUMENT IN THEIR DOCUMENT DELIVERY FOR INTERLIBRARY LOAN, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	87
TABLE 5.18:	PERCENTAGE OF LIBRARIES THAT USE THE ACTUAL DOCUMENT IN THEIR DOCUMENT DELIVERY FOR INTERLIBRARY LOAN, BROKEN OUT BY TYPE OF COLLEGE	87
TABLE 5.19:	PERCENTAGE OF LIBRARIES THAT USE ACTUAL DOCUMENT IN THEIR DOCUMENT DELIVERY FOR INTERLIBRARY LOAN, BROKEN OUT BY COUNTRY	88
TABLE 5.20:	PERCENTAGE OF LIBRARIES THAT USE ACTUAL DOCUMENT IN THEIR DOCUMENT DELIVERY FOR INTERLIBRARY LOAN, BROKEN OUT BY FTE ENROLLMENT	88
TABLE 5.21:	PERCENTAGE OF LIBRARIES THAT USE SCANNED DOCUMENT IN THEIR DOCUMENT DELIVERY FOR INTERLIBRARY LOAN	88
TABLE 5.22:	PERCENTAGE OF LIBRARIES THAT USE SCANNED DOCUMENT IN THEIR DOCUMENT DELIVERY FOR INTERLIBRARY LOAN, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	88
TABLE 5.23:	PERCENTAGE OF LIBRARIES THAT USE SCANNED DOCUMENT IN THEIR DOCUMENT DELIVERY FOR INTERLIBRARY LOAN, BROKEN OUT BY TYPE OF COLLEGE	88
TABLE 5.24:	PERCENTAGE OF LIBRARIES THAT USE SCANNED DOCUMENT IN THEIR DOCUMENT DELIVERY FOR INTERLIBRARY LOAN, BROKEN OUT BY COUNTRY	88
TABLE 5.25:	PERCENTAGE OF LIBRARIES THAT USE SCANNED DOCUMENT IN THEIR DOCUMENT DELIVERY FOR INTERLIBRARY LOAN, BROKEN OUT BY FTE ENROLLMENT	89
TABLE 5.26:	PERCENTAGE OF LIBRARIES THAT USE E-TEXT FROM DATABASE IN THEIR DOCUMENT DELIVERY FOR INTERLIBRARY LOAN	89
TABLE 5.27:	PERCENTAGE OF LIBRARIES THAT USE E-TEXT FROM DATABASE IN THEIR DOCUMENT DELIVERY FOR INTERLIBRARY LOAN, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	89
TABLE 5.28:	PERCENTAGE OF LIBRARIES THAT USE E-TEXT FROM DATABASE IN THEIR DOCUMENT DELIVERY FOR INTERLIBRARY LOAN, BROKEN OUT BY TYPE OF COLLEGE	89
TABLE 5.29:	PERCENTAGE OF LIBRARIES THAT USE E-TEXT FROM DATABASE IN THEIR DOCUMENT DELIVERY FOR INTERLIBRARY LOAN, BROKEN OUT BY COUNTRY	89
TABLE 5.30:	PERCENTAGE OF LIBRARIES THAT USE E-TEXT FROM DATABASE IN THEIR DOCUMENT DELIVERY FOR INTERLIBRARY LOAN, BROKEN OUT BY FTE ENROLLMENT	89
TABLE 5.31:	PERCENTAGE OF LIBRARIES THAT HAVE FACILITIES OR PERSONNEL ASSIGNED TO SPECIFICALLY SERVICE DISTANCE EDUCATION PROGRAMS IN THEIR DOCUMENT DELIVERY FOR INTERLIBRARY LOAN	90
TABLE 5.32:	PERCENTAGE OF LIBRARIES THAT HAVE FACILITIES OR PERSONNEL ASSIGNED TO SPECIFICALLY SERVICE DISTANCE EDUCATION PROGRAMS IN THEIR DOCUMENT DELIVERY FOR INTERLIBRARY LOAN, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	90
TABLE 5.33:	PERCENTAGE OF LIBRARIES THAT HAVE FACILITIES OR PERSONNEL ASSIGNED TO SPECIFICALLY SERVICE DISTANCE EDUCATION PROGRAMS IN THEIR DOCUMENT DELIVERY FOR INTERLIBRARY LOAN, BROKEN OUT BY TYPE OF COLLEGE	90
TABLE 5.34:	PERCENTAGE OF LIBRARIES THAT HAVE FACILITIES OR PERSONNEL ASSIGNED TO SPECIFICALLY SERVICE DISTANCE EDUCATION PROGRAMS IN THEIR DOCUMENT DELIVERY FOR INTERLIBRARY LOAN, BROKEN OUT BY COUNTRY	90
TABLE 5.35:	PERCENTAGE OF LIBRARIES THAT HAVE FACILITIES OR PERSONNEL ASSIGNED TO SPECIFICALLY SERVICE DISTANCE EDUCATION PROGRAMS IN THEIR DOCUMENT DELIVERY FOR INTERLIBRARY LOAN, BROKEN OUT BY FTE ENROLLMENT	90
TABLE 5.36:	PERCENTAGE OF LIBRARIES THAT ALLOW INTRALIBRARY USE IN THEIR DOCUMENT DELIVERY FOR INTERLIBRARY LOAN	90
TABLE 5.37:	PERCENTAGE OF LIBRARIES THAT ALLOW INTRALIBRARY USE IN THEIR DOCUMENT DELIVERY FOR INTERLIBRARY LOAN, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	91
TABLE 5.38:	PERCENTAGE OF LIBRARIES THAT ALLOW INTRALIBRARY USE IN THEIR DOCUMENT DELIVERY FOR INTERLIBRARY LOAN, BROKEN OUT BY TYPE OF COLLEGE	91
TABLE 5.39:	PERCENTAGE OF LIBRARIES THAT ALLOW INTRALIBRARY USE IN THEIR DOCUMENT DELIVERY FOR INTERLIBRARY LOAN, BROKEN OUT BY COUNTRY	91
TABLE 5.40:	PERCENTAGE OF LIBRARIES THAT ALLOW INTRALIBRARY USE IN THEIR DOCUMENT DELIVERY FOR INTERLIBRARY LOAN, BROKEN OUT BY FTE ENROLLMENT	91
TABLE 5.41:	PERCENTAGE OF LIBRARIES THAT USE INTER-LIBRARY LOAN FACILITIES FOR DELIVERY BETWEEN CAMPUS LIBRARIES OR UNITS	91
TABLE 5.42:	PERCENTAGE OF LIBRARIES THAT USE INTER-LIBRARY LOAN FACILITIES FOR DELIVERY BETWEEN CAMPUS LIBRARIES OR UNITS, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	91
TABLE 5.43:	PERCENTAGE OF LIBRARIES USE INTER-LIBRARY LOAN FACILITIES FOR DELIVERY BETWEEN CAMPUS LIBRARIES OR UNITS, BROKEN OUT BY TYPE OF COLLEGE	91
TABLE 5.44:	PERCENTAGE OF LIBRARIES THAT USE INTER-LIBRARY LOAN FACILITIES FOR DELIVERY BETWEEN CAMPUS LIBRARIES OR UNITS, BROKEN OUT BY COUNTRY	92
TABLE 5.45:	PERCENTAGE OF LIBRARIES THAT USE INTER-LIBRARY LOAN FACILITIES FOR DELIVERY BETWEEN CAMPUS LIBRARIES OR UNITS, BROKEN OUT BY FTE ENROLLMENT	92
TABLE 5.46:	PERCENTAGE OF LIBRARIES THAT CHARGE A FEE FOR DOCUMENT DELIVERY FOR INTERLIBRARY LOAN	92
TABLE 5.47:	PERCENTAGE OF LIBRARIES THAT CHARGE FEE FOR DOCUMENT DELIVERY FOR INTERLIBRARY LOAN, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	92
TABLE 5.48:	PERCENTAGE OF LIBRARIES THAT CHARGE A FEE FOR DOCUMENT DELIVERY FOR INTERLIBRARY LOAN, BROKEN OUT BY TYPE OF COLLEGE	92
TABLE 5.49:	PERCENTAGE OF LIBRARIES THAT CHARGE A FEE FOR DOCUMENT DELIVERY FOR INTERLIBRARY LOAN, BROKEN OUT BY COUNTRY	92
TABLE 5.50:	PERCENTAGE OF LIBRARIES THAT CHARGE A FEE FOR DOCUMENT DELIVERY FOR INTERLIBRARY LOAN, BROKEN OUT BY FTE ENROLLMENT	93
TABLE 5.51:	PERCENTAGE OF LIBRARIES WHOSE USE OF FAX DELIVERY HAS INCREASED, DECREASED OR REMAINED THE SAME	93
TABLE 5.52:	PERCENTAGE OF LIBRARIES WHOSE USE OF FAX DELIVERY HAS INCREASED, DECREASED OR REMAINED THE SAME, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	93
TABLE 5.53:	PERCENTAGE OF LIBRARIES WHOSE USE OF FAX DELIVERY HAS INCREASED, DECREASED OR REMAINED THE SAME, BROKEN OUT BY TYPE OF COLLEGE	93
TABLE 5.54:	PERCENTAGE OF LIBRARIES WHOSE USE OF FAX DELIVERY HAS INCREASED, DECREASED OR REMAINED THE SAME, BROKEN OUT BY COUNTRY	93
TABLE 5.55:	PERCENTAGE OF LIBRARIES WHOSE USE OF FAX DELIVERY HAS INCREASED, DECREASED OR REMAINED THE SAME, BROKEN OUT BY FTE ENROLLMENT	93
TABLE 5.56:	PERCENTAGE OF LIBRARIES WHOSE USE OF EMAIL ATTACHMENT DELIVERY HAS INCREASED, DECREASED OR REMAINED THE SAME	94
TABLE 5.57:	PERCENTAGE OF LIBRARIES WHOSE USE OF EMAIL ATTACHMENT DELIVERY HAS INCREASED, DECREASED OR REMAINED THE SAME, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	94
TABLE 5.58:	PERCENTAGE OF LIBRARIES WHOSE USE OF EMAIL ATTACHMENT DELIVERY HAS INCREASED, DECREASED OR REMAINED THE SAME, BROKEN OUT BY TYPE OF COLLEGE	94
TABLE 5.59:	PERCENTAGE OF LIBRARIES WHOSE USE OF EMAIL ATTACHMENT DELIVERY HAS INCREASED, DECREASED OR REMAINED THE SAME, BROKEN OUT BY COUNTRY	94
TABLE 5.60:	PERCENTAGE OF LIBRARIES WHOSE USE OF EMAIL ATTACHMENT DELIVERY HAS INCREASED, DECREASED OR REMAINED THE SAME, BROKEN OUT BY FTE ENROLLMENT	94
TABLE 5.61:	PERCENTAGE OF LIBRARIES WHOSE USE OF PHOTOCOPY DELIVERY HAS INCREASED, DECREASED OR REMAINED THE SAME	95
TABLE 5.62:	PERCENTAGE OF LIBRARIES WHOSE USE OF PHOTOCOPY DELIVERY HAS INCREASED, DECREASED OR REMAINED THE SAME, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	95
TABLE 5.63:	PERCENTAGE OF LIBRARIES WHOSE USE OF PHOTOCOPY DELIVERY HAS INCREASED, DECREASED OR REMAINED THE SAME, BROKEN OUT BY TYPE OF COLLEGE	95
TABLE 5.64:	PERCENTAGE OF LIBRARIES WHOSE USE OF PHOTOCOPY DELIVERY HAS INCREASED, DECREASED OR REMAINED THE SAME, BROKEN OUT BY COUNTRY	95
TABLE 5.65:	PERCENTAGE OF LIBRARIES WHOSE USE OF PHOTOCOPY DELIVERY HAS INCREASED, DECREASED OR REMAINED THE SAME, BROKEN OUT BY FTE ENROLLMENT	95
TABLE 5.66:	PERCENTAGE OF LIBRARIES WHOSE USE OF ACTUAL DOCUMENTS HAS INCREASED, DECREASED OR REMAINED THE SAME	96
TABLE 5.67:	PERCENTAGE OF LIBRARIES WHOSE USE OF ACTUAL DOCUMENTS HAS INCREASED, DECREASED OR REMAINED THE SAME, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	96
TABLE 5.68:	PERCENTAGE OF LIBRARIES WHOSE USE OF ACTUAL DOCUMENTS HAS INCREASED, DECREASED OR REMAINED THE SAME, BROKEN OUT BY TYPE OF COLLEGE	96
TABLE 5.69:	PERCENTAGE OF LIBRARIES WHOSE USE OF ACTUAL DOCUMENTS HAS INCREASED, DECREASED OR REMAINED THE SAME, BROKEN OUT BY COUNTRY	96
TABLE 5.70:	PERCENTAGE OF LIBRARIES WHOSE USE OF ACTUAL DOCUMENTS HAS INCREASED, DECREASED OR REMAINED THE SAME, BROKEN OUT BY FTE ENROLLMENT	96
TABLE 5.71:	PERCENTAGE OF LIBRARIES WHOSE USE OF SCANNED DOCUMENTS IN INTER-LIBRARY LOAN HAS INCREASED, DECREASED OR REMAINED THE SAME	97
TABLE 5.72:	PERCENTAGE OF LIBRARIES WHOSE USE OF SCANNED DOCUMENTS IN INTER-LIBRARY LOAN HAS INCREASED, DECREASED OR REMAINED THE SAME, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	97
TABLE 5.73:	PERCENTAGE OF LIBRARIES WHOSE USE OF SCANNED DOCUMENTS IN INTER-LIBRARY LOAN HAS INCREASED, DECREASED OR REMAINED THE SAME, BROKEN OUT BY TYPE OF COLLEGE	97
TABLE 5.74:	PERCENTAGE OF LIBRARIES WHOSE USE OF SCANNED DOCUMENTS IN INTER-LIBRARY LOAN HAS INCREASED, DECREASED OR REMAINED THE SAME, BROKEN OUT BY COUNTRY	97
TABLE 5.75:	PERCENTAGE OF LIBRARIES WHOSE USE OF SCANNED DOCUMENTS IN INTER-LIBRARY LOAN HAS INCREASED, DECREASED OR REMAINED THE SAME, BROKEN OUT BY FTE ENROLLMENT	97
TABLE 5.76:	PERCENTAGE OF LIBRARIES WHOSE USE OF E-TEXT FROM DATABASES HAS INCREASED, DECREASED OR REMAINED THE SAME	98
TABLE 5.77:	PERCENTAGE OF LIBRARIES WHOSE USE OF E-TEXT FROM DATABASES HAS INCREASED, DECREASED OR REMAINED THE SAME, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	98
TABLE 5.78:	PERCENTAGE OF LIBRARIES WHOSE USE OF E-TEXT FROM DATABASES HAS INCREASED, DECREASED OR REMAINED THE SAME, BROKEN OUT BY TYPE OF COLLEGE	98
TABLE 5.79:	PERCENTAGE OF LIBRARIES WHOSE USE OF E-TEXT FROM DATABASES HAS INCREASED, DECREASED OR REMAINED THE SAME, BROKEN OUT BY COUNTRY	98
TABLE 5.80:	PERCENTAGE OF LIBRARIES WHOSE USE OF E-TEXT FROM DATABASES HAS INCREASED, DECREASED OR REMAINED THE SAME, BROKEN OUT BY FTE ENROLLMENT	98
TABLE 5.81:	PERCENTAGE OF LIBRARIES WHOSE DISTANCE EDUCATION USE OF INTERLIBRARY LOAN USE HAS INCREASED, DECREASED OR REMAINED THE SAME	99
TABLE 5.82:	PERCENTAGE OF LIBRARIES WHOSE DISTANCE EDUCATION USE OF INTERLIBRARY LOAN USE HAS INCREASED, DECREASED OR REMAINED THE SAME, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	99
TABLE 5.83:	PERCENTAGE OF LIBRARIES WHOSE DISTANCE EDUCATION USE OF INTERLIBRARY LOAN USE HAS INCREASED, DECREASED OR REMAINED THE SAME, BROKEN OUT BY TYPE OF COLLEGE	99
TABLE 5.84:	PERCENTAGE OF LIBRARIES WHOSE DISTANCE EDUCATION USE OF INTERLIBRARY LOAN USE HAS INCREASED, DECREASED OR REMAINED THE SAME, BROKEN OUT BY COUNTRY	99
TABLE 5.85:	PERCENTAGE OF LIBRARIES WHOSE DISTANCE EDUCATION USE OF INTERLIBRARY LOAN USE HAS INCREASED, DECREASED OR REMAINED THE SAME, BROKEN OUT BY FTE ENROLLMENT	99
TABLE 5.86:	PERCENTAGE OF LIBRARIES WHOSE USE OF DELIVERY BETWEEN CAMPUS LIBRARY UNITS HAS INCREASED, DECREASED OR REMAINED THE SAME	100
TABLE 5.87:	PERCENTAGE OF LIBRARIES WHOSE USE OF DELIVERY BETWEEN CAMPUS LIBRARY UNITS HAS INCREASED, DECREASED OR REMAINED THE SAME, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	100
TABLE 5.88:	PERCENTAGE OF LIBRARIES WHOSE USE OF DELIVERY BETWEEN CAMPUS LIBRARY UNITS HAS INCREASED, DECREASED OR REMAINED THE SAME, BROKEN OUT BY TYPE OF COLLEGE	100
TABLE 5.89:	PERCENTAGE OF LIBRARIES WHOSE USE OF DELIVERY BETWEEN CAMPUS LIBRARY UNITS HAS INCREASED, DECREASED OR REMAINED THE SAME, BROKEN OUT BY COUNTRY	100
TABLE 5.90:	PERCENTAGE OF LIBRARIES WHOSE USE OF DELIVERY BETWEEN CAMPUS LIBRARY UNITS HAS INCREASED, DECREASED OR REMAINED THE SAME, BROKEN OUT BY FTE ENROLLMENT	100
TABLE 5.91:	PERCENTAGE OF LIBRARIES WHOSE FEE FOR USE HAS INCREASED, DECREASED OR REMAINED THE SAME	100
TABLE 5.92:	PERCENTAGE OF LIBRARIES WHOSE FEE FOR USE HAS INCREASED, DECREASED OR REMAINED THE SAME, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	101
TABLE 5.93:	PERCENTAGE OF LIBRARIES WHOSE FEE FOR USE HAS INCREASED, DECREASED OR REMAINED THE SAME, BROKEN OUT BY TYPE OF COLLEGE	101
TABLE 5.94:	PERCENTAGE OF LIBRARIES WHOSE FEE FOR USE HAS INCREASED, DECREASED OR REMAINED THE SAME, BROKEN OUT BY COUNTRY	101
TABLE 5.95:	PERCENTAGE OF LIBRARIES WHOSE FEE FOR USE HAS INCREASED, DECREASED OR REMAINED THE SAME, BROKEN OUT BY FTE ENROLLMENT	101
TABLE 5.96:	PERCENTAGE OF LIBRARIES THAT HAVE PERFORMED A USER SURVEY FOR DD OR EDD SERVICES IN THE PAST YEAR, PAST 2-3 YEARS, PAST 4-5 YEARS, LONGER AGO, OR NEVER	104
TABLE 5.97:	PERCENTAGE OF LIBRARIES THAT HAVE PERFORMED A USER SURVEY FOR DD OR EDD SERVICES IN THE PAST YEAR, PAST 2-3 YEARS, PAST 4-5 YEARS, LONGER AGO, OR NEVER, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	104
TABLE 5.98:	PERCENTAGE OF LIBRARIES THAT HAVE PERFORMED A USER SURVEY FOR DD OR EDD SERVICES IN THE PAST YEAR, PAST 2-3 YEARS, PAST 4-5 YEARS, LONGER AGO, OR NEVER, BROKEN OUT BY TYPE OF COLLEGE	105
TABLE 5.99:	PERCENTAGE OF LIBRARIES THAT HAVE PERFORMED A USER SURVEY FOR DD OR EDD SERVICES IN THE PAST YEAR, PAST 2-3 YEARS, PAST 4-5 YEARS, LONGER AGO, OR NEVER, BROKEN OUT BY COUNTRY	105
TABLE 5.100:	PERCENTAGE OF LIBRARIES THAT HAVE PERFORMED A USER SURVEY FOR DD OR EDD SERVICES IN THE PAST YEAR, PAST 2-3 YEARS, PAST 4-5 YEARS, LONGER AGO, OR NEVER, BROKEN OUT BY FTE ENROLLMENT	105
TABLE 5.101:	PERCENTAGE OF LIBRARIES THAT HAVE EVER SHARED FULLTEXT ARTICLES FROM THEIR SUBSCRIBED DATABASES	108
TABLE 5.102:	PERCENTAGE OF LIBRARIES THAT HAVE EVER SHARED FULLTEXT ARTICLES FROM THEIR SUBSCRIBED DATABASES, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	108
TABLE 5.103:	PERCENTAGE OF LIBRARIES THAT HAVE EVER SHARED FULLTEXT ARTICLES FROM THEIR SUBSCRIBED DATABASES, BROKEN OUT BY TYPE OF COLLEGE	108
TABLE 5.104:	PERCENTAGE OF LIBRARIES THAT HAVE EVER SHARED FULLTEXT ARTICLES FROM THEIR SUBSCRIBED DATABASES, BROKEN OUT BY COUNTRY	108
TABLE 5.105:	PERCENTAGE OF LIBRARIES THAT HAVE EVER SHARED FULLTEXT ARTICLES FROM THEIR SUBSCRIBED DATABASES, BROKEN OUT BY FTE ENROLLMENT	108
TABLE 5.106:	PERCENTAGE OF LIBRARIES THAT AGREE OR DISAGREE THAT LICENSING AGREEMENTS MUST BE DOCUMENTED AND FOLLOWED	108
TABLE 5.107:	PERCENTAGE OF LIBRARIES THAT AGREE OR DISAGREE THAT LICENSING AGREEMENTS MUST BE DOCUMENTED AND FOLLOWED, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	109
TABLE 5.108:	PERCENTAGE OF LIBRARIES THAT AGREE OR DISAGREE THAT LICENSING AGREEMENTS MUST BE DOCUMENTED AND FOLLOWED, BROKEN OUT BY TYPE OF COLLEGE	109
TABLE 5.109:	PERCENTAGE OF LIBRARIES THAT AGREE OR DISAGREE THAT LICENSING AGREEMENTS MUST BE DOCUMENTED AND FOLLOWED, BROKEN OUT BY COUNTRY	109
TABLE 5.110:	PERCENTAGE OF LIBRARIES THAT AGREE OR DISAGREE THAT LICENSING AGREEMENTS MUST BE DOCUMENTED AND FOLLOWED, BROKEN OUT BY FTE ENROLLMENT	109
TABLE 5.111:	PERCENTAGE OF LIBRARIES THAT AGREE OR DISAGREE THAT IT IS ACCEPTABLE POLICY TO SHARE FULLTEXT DATABASE ARTICLES WITHOUT HAVING TO VERIFY PUBLISHER APPROVAL IN EVERY SINGLE CASE	109
TABLE 5.112:	PERCENTAGE OF LIBRARIES THAT AGREE OR DISAGREE THAT IT IS ACCEPTABLE POLICY TO SHARE FULLTEXT DATABASE ARTICLES WITHOUT HAVING TO VERIFY PUBLISHER APPROVAL IN EVERY SINGLE CASE, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	109
TABLE 5.113:	PERCENTAGE OF LIBRARIES THAT AGREE OR DISAGREE THAT IT IS ACCEPTABLE POLICY TO SHARE FULLTEXT DATABASE ARTICLES WITHOUT HAVING TO VERIFY PUBLISHER APPROVAL IN EVERY SINGLE CASE, BROKEN OUT BY TYPE OF COLLEGE	110
TABLE 5.114:	PERCENTAGE OF LIBRARIES THAT AGREE OR DISAGREE THAT IT IS ACCEPTABLE POLICY TO SHARE FULLTEXT DATABASE ARTICLES WITHOUT HAVING TO VERIFY PUBLISHER APPROVAL IN EVERY SINGLE CASE, BROKEN OUT BY COUNTRY	110
TABLE 5.115:	PERCENTAGE OF LIBRARIES THAT AGREE OR DISAGREE THAT IT IS ACCEPTABLE POLICY TO SHARE FULLTEXT DATABASE ARTICLES WITHOUT HAVING TO VERIFY PUBLISHER APPROVAL IN EVERY SINGLE CASE, BROKEN OUT BY FTE ENROLLMENT	110
TABLE 5.116:	PERCENTAGE OF LIBRARIES THAT AGREE OR DISAGREE THAT INTERLIBRARY LOAN STAFF HAVE A DEFINED WORKFLOW ESTABLISHED WITH THE STAFF MEMBER IN CHARGE OF DATABASE LICENSES TO VERIFY LICENSE ISSUES	110
TABLE 5.117:	PERCENTAGE OF LIBRARIES THAT AGREE OR DISAGREE THAT INTERLIBRARY LOAN STAFF HAVE A DEFINED WORKFLOW ESTABLISHED WITH THE STAFF MEMBER IN CHARGE OF DATABASE LICENSES TO VERIFY LICENSE ISSUES, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	110
TABLE 5.118:	PERCENTAGE OF LIBRARIES THAT AGREE OR DISAGREE THAT INTERLIBRARY LOAN STAFF HAVE A DEFINED WORKFLOW ESTABLISHED WITH THE STAFF MEMBER IN CHARGE OF DATABASE LICENSES TO VERIFY LICENSE ISSUES, BROKEN OUT BY TYPE OF COLLEGE	110
TABLE 5.119:	PERCENTAGE OF LIBRARIES THAT AGREE OR DISAGREE THAT INTERLIBRARY LOAN STAFF HAVE A DEFINED WORKFLOW ESTABLISHED WITH THE STAFF MEMBER IN CHARGE OF DATABASE LICENSES TO VERIFY LICENSE ISSUES, BROKEN OUT BY COUNTRY	111
TABLE 5.120:	PERCENTAGE OF LIBRARIES THAT AGREE OR DISAGREE THAT INTERLIBRARY LOAN STAFF HAVE A DEFINED WORKFLOW ESTABLISHED WITH THE STAFF MEMBER IN CHARGE OF DATABASE LICENSES TO VERIFY LICENSE ISSUES, BROKEN OUT BY FTE ENROLLMENT	111
TABLE 5.121:	PERCENTAGE OF LIBRARIES THAT AGREE OR DISAGREE THAT ILL STAFF HAVE DIRECT ACCESS TO THE LIBRARY’S ERMS (ELECTRONIC RESOURCE MANAGEMENT SYSTEM) TO REVIEW LICENSES	111
TABLE 5.122:	PERCENTAGE OF LIBRARIES THAT AGREE OR DISAGREE THAT ILL STAFF HAVE DIRECT ACCESS TO THE LIBRARY’S ERMS (ELECTRONIC RESOURCE MANAGEMENT SYSTEM) TO REVIEW LICENSES, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	111
TABLE 5.123:	PERCENTAGE OF LIBRARIES THAT AGREE OR DISAGREE THAT ILL STAFF HAVE DIRECT ACCESS TO THE LIBRARY’S ERMS (ELECTRONIC RESOURCE MANAGEMENT SYSTEM) TO REVIEW LICENSES, BROKEN OUT BY TYPE OF COLLEGE	112
TABLE 5.124:	PERCENTAGE OF LIBRARIES THAT AGREE OR DISAGREE THAT ILL STAFF HAVE DIRECT ACCESS TO THE LIBRARY’S ERMS (ELECTRONIC RESOURCE MANAGEMENT SYSTEM) TO REVIEW LICENSES, BROKEN OUT BY COUNTRY	112
TABLE 5.125:	PERCENTAGE OF LIBRARIES THAT AGREE OR DISAGREE THAT ILL STAFF HAVE DIRECT ACCESS TO THE LIBRARY’S ERMS (ELECTRONIC RESOURCE MANAGEMENT SYSTEM) TO REVIEW LICENSES, BROKEN OUT BY FTE ENROLLMENT	112
TABLE 5.126:	PERCENTAGE OF LIBRARIES THAT AGREE OR DISAGREE THAT LICENSE ISSUE QUESTIONS ARE HANDLED ON AN AD HOC BASIS, AS NEEDED, WITHOUT WRITTEN PRACTICES	112
TABLE 5.127:	PERCENTAGE OF LIBRARIES THAT AGREE OR DISAGREE THAT LICENSE ISSUE QUESTIONS ARE HANDLED ON AN AD HOC BASIS, AS NEEDED, WITHOUT WRITTEN PRACTICES, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	112
TABLE 5.128:	PERCENTAGE OF LIBRARIES THAT AGREE OR DISAGREE THAT LICENSE ISSUE QUESTIONS ARE HANDLED ON AN AD HOC BASIS, AS NEEDED, WITHOUT WRITTEN PRACTICES, BROKEN OUT BY TYPE OF COLLEGE	113
TABLE 5.129:	PERCENTAGE OF LIBRARIES THAT AGREE OR DISAGREE THAT LICENSE ISSUE QUESTIONS ARE HANDLED ON AN AD HOC BASIS, AS NEEDED, WITHOUT WRITTEN PRACTICES, BROKEN OUT BY COUNTRY	113
TABLE 5.130:	PERCENTAGE OF LIBRARIES THAT AGREE OR DISAGREE THAT LICENSE ISSUE QUESTIONS ARE HANDLED ON AN AD HOC BASIS, AS NEEDED, WITHOUT WRITTEN PRACTICES, BROKEN OUT BY FTE ENROLLMENT	113
TABLE 5.131:	PERCENTAGE OF LIBRARIES THAT AGREE OR DISAGREE THAT MAINTAINING LICENSE AGREEMENTS IS HANDLED IN THE LIBRARY BY ACQUISITIONS STAFF	113
TABLE 5.132:	PERCENTAGE OF LIBRARIES THAT AGREE OR DISAGREE THAT MAINTAINING LICENSE AGREEMENTS IS HANDLED IN THE LIBRARY BY ACQUISITIONS STAFF, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	113
TABLE 5.133:	PERCENTAGE OF LIBRARIES THAT AGREE OR DISAGREE THAT MAINTAINING LICENSE AGREEMENTS IS HANDLED IN THE LIBRARY BY ACQUISITIONS STAFF, BROKEN OUT BY TYPE OF COLLEGE	114
TABLE 5.134:	PERCENTAGE OF LIBRARIES THAT AGREE OR DISAGREE THAT MAINTAINING LICENSE AGREEMENTS IS HANDLED IN THE LIBRARY BY ACQUISITIONS STAFF, BROKEN OUT BY COUNTRY	114
TABLE 5.135:	PERCENTAGE OF LIBRARIES THAT AGREE OR DISAGREE THAT MAINTAINING LICENSE AGREEMENTS IS HANDLED IN THE LIBRARY BY ACQUISITIONS STAFF, BROKEN OUT BY FTE ENROLLMENT	114

TABLE 6.1:	PERCENTAGE OF LIBRARIES WHOSE INTERLIBRARY LOAN AND DOCUMENT DELIVERY SERVICES ARE PERFORMED LARGELY BY THE SAME LIBRARY UNIT OR BY SEPARATE UNITS	115
TABLE 6.2:	PERCENTAGE OF LIBRARIES WHOSE INTERLIBRARY LOAN AND DOCUMENT DELIVERY SERVICES ARE PERFORMED LARGELY BY THE SAME LIBRARY UNIT OR BY SEPARATE UNITS, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	115
TABLE 6.3:	PERCENTAGE OF LIBRARIES WHOSE INTERLIBRARY LOAN AND DOCUMENT DELIVERY SERVICES ARE PERFORMED LARGELY BY THE SAME LIBRARY UNIT OR BY SEPARATE UNITS, BROKEN OUT BY TYPE OF COLLEGE	115
TABLE 6.4:	PERCENTAGE OF LIBRARIES WHOSE INTERLIBRARY LOAN AND DOCUMENT DELIVERY SERVICES ARE PERFORMED LARGELY BY THE SAME LIBRARY UNIT OR BY SEPARATE UNITS, BROKEN OUT BY COUNTRY	115
TABLE 6.5:	PERCENTAGE OF LIBRARIES WHOSE INTERLIBRARY LOAN AND DOCUMENT DELIVERY SERVICES ARE PERFORMED LARGELY BY THE SAME LIBRARY UNIT OR BY SEPARATE UNITS, BROKEN OUT BY FTE ENROLLMENT	115
TABLE 6.6:	PERCENTAGE OF LIBRARIES WHERE ILL IS UNDER THE AUSPICES OF THE REFERENCE DEPARTMENT	116
TABLE 6.7:	PERCENTAGE OF LIBRARIES WHERE ILL IS UNDER THE AUSPICES OF THE REFERENCE DEPARTMENT, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	116
TABLE 6.8:	PERCENTAGE OF LIBRARIES WHERE ILL IS UNDER THE AUSPICES OF THE REFERENCE DEPARTMENT, BROKEN OUT BY TYPE OF COLLEGE	116
TABLE 6.9:	PERCENTAGE OF LIBRARIES WHERE ILL IS UNDER THE AUSPICES OF THE REFERENCE DEPARTMENT, BROKEN OUT BY COUNTRY	116
TABLE 6.10:	PERCENTAGE OF LIBRARIES WHERE ILL IS UNDER THE AUSPICES OF THE REFERENCE DEPARTMENT, BROKEN OUT BY FTE ENROLLMENT	116
TABLE 6.11:	PERCENTAGE OF LIBRARIES WHERE ILL IS UNDER THE AUSPICES OF THE CIRCULATION DEPARTMENT	116
TABLE 6.12:	PERCENTAGE OF LIBRARIES WHERE ILL IS UNDER THE AUSPICES OF THE CIRCULATION DEPARTMENT, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	116
TABLE 6.13:	PERCENTAGE OF LIBRARIES WHERE ILL IS UNDER THE AUSPICES OF THE CIRCULATION DEPARTMENT, BROKEN OUT BY TYPE OF COLLEGE	117
TABLE 6.14:	PERCENTAGE OF LIBRARIES WHERE ILL IS UNDER THE AUSPICES OF THE CIRCULATION DEPARTMENT, BROKEN OUT BY COUNTRY	117
TABLE 6.15:	PERCENTAGE OF LIBRARIES WHERE ILL IS UNDER THE AUSPICES OF THE CIRCULATION DEPARTMENT, BROKEN OUT BY FTE ENROLLMENT	117
TABLE 6.16:	PERCENTAGE OF LIBRARIES WHERE ILL IS UNDER THE AUSPICES OF THE ACCESS SERVICES DEPARTMENT	117
TABLE 6.17:	PERCENTAGE OF LIBRARIES WHERE ILL IS UNDER THE AUSPICES OF THE ACCESS SERVICES DEPARTMENT, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	117
TABLE 6.18:	PERCENTAGE OF LIBRARIES WHERE ILL IS UNDER THE AUSPICES OF THE ACCESS SERVICES DEPARTMENT, BROKEN OUT BY TYPE OF COLLEGE	117
TABLE 6.19:	PERCENTAGE OF LIBRARIES WHERE ILL IS UNDER THE AUSPICES OF THE ACCESS SERVICES DEPARTMENT, BROKEN OUT BY COUNTRY	118
TABLE 6.20:	PERCENTAGE OF LIBRARIES WHERE ILL IS UNDER THE AUSPICES OF THE ACCESS SERVICES DEPARTMENT, BROKEN OUT BY FTE ENROLLMENT	118
TABLE 6.21:	PERCENTAGE OF LIBRARIES WHERE ILL IS UNDER THE AUSPICES OF THE DOCUMENT DELIVERY SERVICES DEPARTMENT	118
TABLE 6.22:	PERCENTAGE OF LIBRARIES WHERE ILL IS UNDER THE AUSPICES OF THE DOCUMENT DELIVERY SERVICES DEPARTMENT, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	118
TABLE 6.23:	PERCENTAGE OF LIBRARIES WHERE ILL IS UNDER THE AUSPICES OF THE DOCUMENT DELIVERY SERVICES DEPARTMENT, BROKEN OUT BY TYPE OF COLLEGE	118
TABLE 6.24:	PERCENTAGE OF LIBRARIES WHERE ILL IS UNDER THE AUSPICES OF THE DOCUMENT DELIVERY SERVICES DEPARTMENT, BROKEN OUT BY COUNTRY	118
TABLE 6.25:	PERCENTAGE OF LIBRARIES WHERE ILL IS UNDER THE AUSPICES OF THE DOCUMENT DELIVERY SERVICES DEPARTMENT, BROKEN OUT BY FTE ENROLLMENT	119
TABLE 6.26:	PERCENTAGE OF LIBRARIES WHERE ILL IS UNDER THE AUSPICES OF THE TECHNICAL SERVICES DEPARTMENT	119
TABLE 6.27:	PERCENTAGE OF LIBRARIES WHERE ILL IS UNDER THE AUSPICES OF THE TECHNICAL SERVICES DEPARTMENT, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	119
TABLE 6.28:	PERCENTAGE OF LIBRARIES WHERE ILL IS UNDER THE AUSPICES OF THE TECHNICAL SERVICES DEPARTMENT, BROKEN OUT BY TYPE OF COLLEGE	119
TABLE 6.29:	PERCENTAGE OF LIBRARIES WHERE ILL IS UNDER THE AUSPICES OF THE TECHNICAL SERVICES DEPARTMENT, BROKEN OUT BY COUNTRY	119
TABLE 6.30:	PERCENTAGE OF LIBRARIES WHERE ILL IS UNDER THE AUSPICES OF THE TECHNICAL SERVICES DEPARTMENT, BROKEN OUT BY FTE ENROLLMENT	119
TABLE 6.31:	PERCENTAGE OF LIBRARIES WHERE ILL IS UNDER THE AUSPICES OF THE COLLECTION DEVELOPMENT DEPARTMENT	120
TABLE 6.32:	PERCENTAGE OF LIBRARIES WHERE ILL IS UNDER THE AUSPICES OF THE COLLECTION DEVELOPMENT DEPARTMENT, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	120
TABLE 6.33:	PERCENTAGE OF LIBRARIES WHERE ILL IS UNDER THE AUSPICES OF THE COLLECTION DEVELOPMENT DEPARTMENT, BROKEN OUT BY TYPE OF COLLEGE	120
TABLE 6.34:	PERCENTAGE OF LIBRARIES WHERE ILL IS UNDER THE AUSPICES OF THE COLLECTION DEVELOPMENT DEPARTMENT, BROKEN OUT BY COUNTRY	120
TABLE 6.35:	PERCENTAGE OF LIBRARIES WHERE ILL IS UNDER THE AUSPICES OF THE COLLECTION DEVELOPMENT DEPARTMENT, BROKEN OUT BY FTE ENROLLMENT	120
TABLE 6.36:	PERCENTAGE OF LIBRARIES WHERE ILL IS UNDER THE AUSPICES OF THE ANOTHER DEPARTMENT NOT PREVIOUSLY CITED ABOVE	120
TABLE 6.37:	PERCENTAGE OF LIBRARIES WHERE ILL IS UNDER THE AUSPICES OF THE ANOTHER DEPARTMENT NOT PREVIOUSLY CITED ABOVE, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	121
TABLE 6.38:	PERCENTAGE OF LIBRARIES WHERE ILL IS UNDER THE AUSPICES OF THE ANOTHER DEPARTMENT NOT PREVIOUSLY CITED ABOVE, BROKEN OUT BY TYPE OF COLLEGE	121
TABLE 6.39:	PERCENTAGE OF LIBRARIES WHERE ILL IS UNDER THE AUSPICES OF THE ANOTHER DEPARTMENT NOT PREVIOUSLY CITED ABOVE, BROKEN OUT BY COUNTRY	121
TABLE 6.40:	PERCENTAGE OF LIBRARIES WHERE ILL IS UNDER THE AUSPICES OF THE ANOTHER DEPARTMENT NOT PREVIOUSLY CITED ABOVE, BROKEN OUT BY FTE ENROLLMENT	121
TABLE 6.41:	PERCENTAGE OF LIBRARIES WHERE DD/EDD IS UNDER THE AUSPICES OF THE REFERENCE DEPARTMENT	121
TABLE 6.42:	PERCENTAGE OF LIBRARIES WHERE DD/EDD IS UNDER THE AUSPICES OF THE REFERENCE DEPARTMENT, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	121
TABLE 6.43:	PERCENTAGE OF LIBRARIES WHERE DD/EDD IS UNDER THE AUSPICES OF THE REFERENCE DEPARTMENT, BROKEN OUT BY TYPE OF COLLEGE	122
TABLE 6.44:	PERCENTAGE OF LIBRARIES WHERE DD/EDD IS UNDER THE AUSPICES OF THE REFERENCE DEPARTMENT, BROKEN OUT BY COUNTRY	122
TABLE 6.45:	PERCENTAGE OF LIBRARIES WHERE DD/EDD IS UNDER THE AUSPICES OF THE REFERENCE DEPARTMENT, BROKEN OUT BY FTE ENROLLMENT	122
TABLE 6.46:	PERCENTAGE OF LIBRARIES WHERE DD/EDD IS UNDER THE AUSPICES OF THE CIRCULATION DEPARTMENT	122
TABLE 6.47:	PERCENTAGE OF LIBRARIES WHERE DD/EDD IS UNDER THE AUSPICES OF THE CIRCULATION DEPARTMENT, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	122
TABLE 6.48:	PERCENTAGE OF LIBRARIES WHERE DD/EDD IS UNDER THE AUSPICES OF THE CIRCULATION DEPARTMENT, BROKEN OUT BY TYPE OF COLLEGE	122
TABLE 6.49:	PERCENTAGE OF LIBRARIES WHERE DD/EDD IS UNDER THE AUSPICES OF THE CIRCULATION DEPARTMENT, BROKEN OUT BY COUNTRY	123
TABLE 6.50:	PERCENTAGE OF LIBRARIES WHERE DD/EDD IS UNDER THE AUSPICES OF THE CIRCULATION DEPARTMENT, BROKEN OUT BY FTE ENROLLMENT	123
TABLE 6.51:	PERCENTAGE OF LIBRARIES WHERE DD/EDD IS UNDER THE AUSPICES OF THE ACCESS SERVICES DEPARTMENT	123
TABLE 6.52:	PERCENTAGE OF LIBRARIES WHERE DD/EDD IS UNDER THE AUSPICES OF THE ACCESS SERVICES DEPARTMENT, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	123
TABLE 6.53:	PERCENTAGE OF LIBRARIES WHERE DD/EDD IS UNDER THE AUSPICES OF THE ACCESS SERVICES DEPARTMENT, BROKEN OUT BY TYPE OF COLLEGE	123
TABLE 6.54:	PERCENTAGE OF LIBRARIES WHERE DD/EDD IS UNDER THE AUSPICES OF THE ACCESS SERVICES DEPARTMENT, BROKEN OUT BY COUNTRY	123
TABLE 6.55:	PERCENTAGE OF LIBRARIES WHERE DD/EDD IS UNDER THE AUSPICES OF THE ACCESS SERVICES DEPARTMENT, BROKEN OUT BY FTE ENROLLMENT	124
TABLE 6.56:	PERCENTAGE OF LIBRARIES WHERE DD/EDD IS UNDER THE AUSPICES OF THE DOCUMENT DELIVERY SERVICES DEPARTMENT	124
TABLE 6.57:	PERCENTAGE OF LIBRARIES WHERE DD/EDD IS UNDER THE AUSPICES OF THE DOCUMENT DELIVERY SERVICES DEPARTMENT, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	124
TABLE 6.58:	PERCENTAGE OF LIBRARIES WHERE DD/EDD IS UNDER THE AUSPICES OF THE DOCUMENT DELIVERY SERVICES DEPARTMENT, BROKEN OUT BY TYPE OF COLLEGE	124
TABLE 6.59:	PERCENTAGE OF LIBRARIES WHERE DD/EDD IS UNDER THE AUSPICES OF THE DOCUMENT DELIVERY SERVICES DEPARTMENT, BROKEN OUT BY COUNTRY	124
TABLE 6.60:	PERCENTAGE OF LIBRARIES WHERE DD/EDD IS UNDER THE AUSPICES OF THE DOCUMENT DELIVERY SERVICES DEPARTMENT, BROKEN OUT BY FTE ENROLLMENT	124
TABLE 6.61:	PERCENTAGE OF LIBRARIES WHERE DD/EDD IS UNDER THE AUSPICES OF THE TECHNICAL SERVICES DEPARTMENT	125
TABLE 6.62:	PERCENTAGE OF LIBRARIES WHERE DD/EDD IS UNDER THE AUSPICES OF THE TECHNICAL SERVICES DEPARTMENT, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	125
TABLE 6.63:	PERCENTAGE OF LIBRARIES WHERE DD/EDD IS UNDER THE AUSPICES OF THE TECHNICAL SERVICES DEPARTMENT, BROKEN OUT BY TYPE OF COLLEGE	125
TABLE 6.64:	PERCENTAGE OF LIBRARIES WHERE DD/EDD IS UNDER THE AUSPICES OF THE TECHNICAL SERVICES DEPARTMENT, BROKEN OUT BY COUNTRY	125
TABLE 6.65:	PERCENTAGE OF LIBRARIES WHERE DD/EDD IS UNDER THE AUSPICES OF THE TECHNICAL SERVICES DEPARTMENT, BROKEN OUT BY FTE ENROLLMENT	125
TABLE 6.66:	PERCENTAGE OF LIBRARIES WHERE DD/EDD IS UNDER THE AUSPICES OF THE COLLECTION DEVELOPMENT DEPARTMENT	125
TABLE 6.67:	PERCENTAGE OF LIBRARIES WHERE DD/EDD IS UNDER THE AUSPICES OF THE COLLECTION DEVELOPMENT DEPARTMENT, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	126
TABLE 6.68:	PERCENTAGE OF LIBRARIES WHERE DD/EDD IS UNDER THE AUSPICES OF THE COLLECTION DEVELOPMENT DEPARTMENT, BROKEN OUT BY TYPE OF COLLEGE	126
TABLE 6.69:	PERCENTAGE OF LIBRARIES WHERE DD/EDD IS UNDER THE AUSPICES OF THE COLLECTION DEVELOPMENT DEPARTMENT, BROKEN OUT BY COUNTRY	126
TABLE 6.70:	PERCENTAGE OF LIBRARIES WHERE DD/EDD IS UNDER THE AUSPICES OF THE COLLECTION DEVELOPMENT DEPARTMENT, BROKEN OUT BY FTE ENROLLMENT	126
TABLE 6.71:	PERCENTAGE OF LIBRARIES WHERE DD/EDD IS UNDER THE AUSPICES OF THE ANOTHER DEPARTMENT NOT PREVIOUSLY CITED ABOVE	126
TABLE 6.72:	PERCENTAGE OF LIBRARIES WHERE DD/EDD IS UNDER THE AUSPICES OF THE ANOTHER DEPARTMENT NOT PREVIOUSLY CITED ABOVE, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	126
TABLE 6.73:	PERCENTAGE OF LIBRARIES WHERE DD/EDD IS UNDER THE AUSPICES OF THE ANOTHER DEPARTMENT NOT PREVIOUSLY CITED ABOVE, BROKEN OUT BY TYPE OF COLLEGE	127
TABLE 6.74:	PERCENTAGE OF LIBRARIES WHERE DD/EDD IS UNDER THE AUSPICES OF THE ANOTHER DEPARTMENT NOT PREVIOUSLY CITED ABOVE, BROKEN OUT BY COUNTRY	127
TABLE 6.75:	PERCENTAGE OF LIBRARIES WHERE DD/EDD IS UNDER THE AUSPICES OF THE ANOTHER DEPARTMENT NOT PREVIOUSLY CITED ABOVE, BROKEN OUT BY FTE ENROLLMENT	127
TABLE 6.76:	PERCENTAGE OF LIBRARIES WHERE CIRCULATION DEPARTMENT HANDLES ANY PART OF ILL/DD/EDD	127
TABLE 6.77:	PERCENTAGE OF LIBRARIES WHERE CIRCULATION DEPARTMENT HANDLES ANY PART OF ILL/DD/EDD, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	127
TABLE 6.78:	PERCENTAGE OF LIBRARIES WHERE CIRCULATION DEPARTMENT HANDLES ANY PART OF ILL/DD/EDD, BROKEN OUT BY TYPE OF COLLEGE	127
TABLE 6.79:	PERCENTAGE OF LIBRARIES WHERE CIRCULATION DEPARTMENT HANDLES ANY PART OF ILL/DD/EDD, BROKEN OUT BY COUNTRY	128
TABLE 6.80:	PERCENTAGE OF LIBRARIES WHERE CIRCULATION DEPARTMENT HANDLES ANY PART OF ILL/DD/EDD, BROKEN OUT BY FTE ENROLLMENT	128

TABLE 7.1:	PERCENTAGE OF LIBRARIES’ ILL/DD/EDD OPERATIONS THAT USE THE AUTOMATED SYSTEM OCLC ILLIAD	133
TABLE 7.2:	PERCENTAGE OF LIBRARIES’ ILL/DD/EDD OPERATIONS THAT USE THE AUTOMATED SYSTEM OCLC ILLIAD, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	133
TABLE 7.3:	PERCENTAGE OF LIBRARIES’ ILL/DD/EDD OPERATIONS THAT USE THE AUTOMATED SYSTEM OCLC ILLIAD, BROKEN OUT BY TYPE OF COLLEGE	133
TABLE 7.4:	PERCENTAGE OF LIBRARIES’ ILL/DD/EDD OPERATIONS THAT USE THE AUTOMATED SYSTEM OCLC ILLIAD, BROKEN OUT BY COUNTRY	133
TABLE 7.5:	PERCENTAGE OF LIBRARIES’ ILL/DD/EDD OPERATIONS THAT USE THE AUTOMATED SYSTEM OCLC ILLIAD, BROKEN OUT BY FTE ENROLLMENT	133
TABLE 7.6:	PERCENTAGE OF LIBRARIES’ ILL/DD/EDD OPERATIONS THAT USE THE AUTOMATED SYSTEM OCLC ILL SUBSYSTEM	133
TABLE 7.7:	PERCENTAGE OF LIBRARIES’ ILL/DD/EDD OPERATIONS THAT USE THE AUTOMATED SYSTEM OCLC ILL SUBSYSTEM, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	134
TABLE 7.8:	PERCENTAGE OF LIBRARIES’ ILL/DD/EDD OPERATIONS THAT USE THE AUTOMATED SYSTEM OCLC ILL SUBSYSTEM, BROKEN OUT BY TYPE OF COLLEGE	134
TABLE 7.9:	PERCENTAGE OF LIBRARIES’ ILL/DD/EDD OPERATIONS THAT USE THE AUTOMATED SYSTEM OCLC ILL SUBSYSTEM, BROKEN OUT BY COUNTRY	134
TABLE 7.10:	PERCENTAGE OF LIBRARIES’ ILL/DD/EDD OPERATIONS THAT USE THE AUTOMATED SYSTEM OCLC ILL SUBSYSTEM, BROKEN OUT BY FTE ENROLLMENT	134
TABLE 7.11:	PERCENTAGE OF LIBRARIES’ ILL/DD/EDD OPERATIONS THAT USE THE AUTOMATED SYSTEM OCLC ODYSSEY	134
TABLE 7.12:	PERCENTAGE OF LIBRARIES’ ILL/DD/EDD OPERATIONS THAT USE THE AUTOMATED SYSTEM OCLC ODYSSEY, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	134
TABLE 7.13:	PERCENTAGE OF LIBRARIES’ ILL/DD/EDD OPERATIONS THAT USE THE AUTOMATED SYSTEM OCLC ODYSSEY, BROKEN OUT BY TYPE OF COLLEGE	135
TABLE 7.14:	PERCENTAGE OF LIBRARIES’ ILL/DD/EDD OPERATIONS THAT USE THE AUTOMATED SYSTEM OCLC ODYSSEY, BROKEN OUT BY COUNTRY	135
TABLE 7.15:	PERCENTAGE OF LIBRARIES’ ILL/DD/EDD OPERATIONS THAT USE THE AUTOMATED SYSTEM OCLC ODYSSEY, BROKEN OUT BY FTE ENROLLMENT	135
TABLE 7.16:	PERCENTAGE OF LIBRARIES’ ILL/DD/EDD OPERATIONS THAT USE THE AUTOMATED SYSTEM ARIEL	135
TABLE 7.17:	PERCENTAGE OF LIBRARIES’ ILL/DD/EDD OPERATIONS THAT USE THE AUTOMATED SYSTEM ARIEL, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	135
TABLE 7.18:	PERCENTAGE OF LIBRARIES’ ILL/DD/EDD OPERATIONS THAT USE THE AUTOMATED SYSTEM ARIEL, BROKEN OUT BY TYPE OF COLLEGE	135
TABLE 7.19:	PERCENTAGE OF LIBRARIES’ ILL/DD/EDD OPERATIONS THAT USE THE AUTOMATED SYSTEM ARIEL, BROKEN OUT BY COUNTRY	136
TABLE 7.20:	PERCENTAGE OF LIBRARIES’ ILL/DD/EDD OPERATIONS THAT USE THE AUTOMATED SYSTEM ARIEL, BROKEN OUT BY FTE ENROLLMENT	136
TABLE 7.21:	PERCENTAGE OF LIBRARIES’ ILL/DD/EDD OPERATIONS THAT USE THE AUTOMATED SYSTEM DOCLINE	136
TABLE 7.22:	PERCENTAGE OF LIBRARIES’ ILL/DD/EDD OPERATIONS THAT USE THE AUTOMATED SYSTEM DOCLINE, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	136
TABLE 7.23:	PERCENTAGE OF LIBRARIES’ ILL/DD/EDD OPERATIONS THAT USE THE AUTOMATED SYSTEM DOCLINE, BROKEN OUT BY TYPE OF COLLEGE	136
TABLE 7.24:	PERCENTAGE OF LIBRARIES’ ILL/DD/EDD OPERATIONS THAT USE THE AUTOMATED SYSTEM DOCLINE, BROKEN OUT BY COUNTRY	136
TABLE 7.25:	PERCENTAGE OF LIBRARIES’ ILL/DD/EDD OPERATIONS THAT USE THE AUTOMATED SYSTEM DOCLINE, BROKEN OUT BY FTE ENROLLMENT	137
TABLE 7.26:	PERCENTAGE OF LIBRARIES’ ILL/DD/EDD OPERATIONS THAT USE THE AUTOMATED SYSTEM WORLDCAT LOCAL	137
TABLE 7.27:	PERCENTAGE OF LIBRARIES’ ILL/DD/EDD OPERATIONS THAT USE THE AUTOMATED SYSTEM WORLDCAT LOCAL, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	137
TABLE 7.28:	PERCENTAGE OF LIBRARIES’ ILL/DD/EDD OPERATIONS THAT USE THE AUTOMATED SYSTEM WORLDCAT LOCAL, BROKEN OUT BY TYPE OF COLLEGE	137
TABLE 7.29:	PERCENTAGE OF LIBRARIES’ ILL/DD/EDD OPERATIONS THAT USE THE AUTOMATED SYSTEM WORLDCAT LOCAL, BROKEN OUT BY COUNTRY	137
TABLE 7.30:	PERCENTAGE OF LIBRARIES’ ILL/DD/EDD OPERATIONS THAT USE THE AUTOMATED SYSTEM WORLDCAT LOCAL, BROKEN OUT BY FTE ENROLLMENT	137
TABLE 7.31:	PERCENTAGE OF LIBRARIES’ ILL/DD/EDD OPERATIONS THAT USE LINK RESOLVERS	138
TABLE 7.32:	PERCENTAGE OF LIBRARIES’ ILL/DD/EDD OPERATIONS THAT USE  LINK RESOLVERS, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	138
TABLE 7.33:	PERCENTAGE OF LIBRARIES’ ILL/DD/EDD OPERATIONS THAT USE LINK RESOLVERS, BROKEN OUT BY TYPE OF COLLEGE	138
TABLE 7.34:	PERCENTAGE OF LIBRARIES’ ILL/DD/EDD OPERATIONS THAT USE LINK RESOLVERS, BROKEN OUT BY COUNTRY	138
TABLE 7.35:	PERCENTAGE OF LIBRARIES’ ILL/DD/EDD OPERATIONS THAT USE LINK RESOLVERS, BROKEN OUT BY FTE ENROLLMENT	138
TABLE 7.36:	PERCENTAGE OF LIBRARIES’ ILL/DD/EDD OPERATIONS THAT USE THE AUTOMATED SYSTEM OCLC E-SERIAL HOLDINGS	138
TABLE 7.37:	PERCENTAGE OF LIBRARIES’ ILL/DD/EDD OPERATIONS THAT USE THE AUTOMATED SYSTEM OCLC E-SERIAL HOLDINGS, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	139
TABLE 7.38:	PERCENTAGE OF LIBRARIES’ ILL/DD/EDD OPERATIONS THAT USE THE AUTOMATED SYSTEM OCLC E-SERIAL HOLDINGS, BROKEN OUT BY TYPE OF COLLEGE	139
TABLE 7.39:	PERCENTAGE OF LIBRARIES’ ILL/DD/EDD OPERATIONS THAT USE THE AUTOMATED SYSTEM OCLC E-SERIAL HOLDINGS, BROKEN OUT BY COUNTRY	139
TABLE 7.40:	PERCENTAGE OF LIBRARIES’ ILL/DD/EDD OPERATIONS THAT USE THE AUTOMATED SYSTEM OCLC E-SERIAL HOLDINGS, BROKEN OUT BY FTE ENROLLMENT	139
TABLE 7.41:	PERCENTAGE OF LIBRARIES FOR WHICH DIGITAL RIGHTS MANAGEMENT CONTROL TECHNOLOGIES EMPLOYED BY PUBLISHERS  OR HARDWARE MANUFACTURERS HAVE AFFECTED THE ABILITY TO UTILIZE ELECTRONIC ARTICLES OR E-RESERVES, DIGITAL COPYING, DIGITAL DOCUMENT DELIVERY OR INTERLIBRARY LOAN	139
TABLE 7.42:	PERCENTAGE OF LIBRARIES FOR WHICH DIGITAL RIGHTS MANAGEMENT CONTROL TECHNOLOGIES EMPLOYED BY PUBLISHERS  OR HARDWARE MANUFACTURERS HAVE AFFECTED THE ABILITY TO UTILIZE ELECTRONIC ARTICLES OR E-RESERVES, DIGITAL COPYING, DIGITAL DOCUMENT DELIVERY OR INTERLIBRARY LOAN, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	139
TABLE 7.43:	PERCENTAGE OF LIBRARIES FOR WHICH DIGITAL RIGHTS MANAGEMENT CONTROL TECHNOLOGIES EMPLOYED BY PUBLISHERS  OR HARDWARE MANUFACTURERS HAVE AFFECTED THE ABILITY TO UTILIZE ELECTRONIC ARTICLES OR E-RESERVES, DIGITAL COPYING, DIGITAL DOCUMENT DELIVERY OR INTERLIBRARY LOAN, BROKEN OUT BY TYPE OF COLLEGE	140
TABLE 7.44:	PERCENTAGE OF LIBRARIES FOR WHICH DIGITAL RIGHTS MANAGEMENT CONTROL TECHNOLOGIES EMPLOYED BY PUBLISHERS  OR HARDWARE MANUFACTURERS HAVE AFFECTED THE ABILITY TO UTILIZE ELECTRONIC ARTICLES OR E-RESERVES, DIGITAL COPYING, DIGITAL DOCUMENT DELIVERY OR INTERLIBRARY LOAN, BROKEN OUT BY COUNTRY	140
TABLE 7.45:	PERCENTAGE OF LIBRARIES FOR WHICH DIGITAL RIGHTS MANAGEMENT CONTROL TECHNOLOGIES EMPLOYED BY PUBLISHERS  OR HARDWARE MANUFACTURERS HAVE AFFECTED THE ABILITY TO UTILIZE ELECTRONIC ARTICLES OR E-RESERVES, DIGITAL COPYING, DIGITAL DOCUMENT DELIVERY OR INTERLIBRARY LOAN, BROKEN OUT BY FTE ENROLLMENT	140
TABLE 7.46:	PERCENTAGE OF LIBRARIES THAT HAVE EVER TRIED TO NEGOTIATE BROADER LICENSE TERMS FOR INSTITUTIONAL AND PATRON USE OF THEIR DIGITAL COLLECTIONS, SPECIFICALLY FOR INTERLIBRARY LOAN AND E-RESERVE USE	140
TABLE 7.47:	PERCENTAGE OF LIBRARIES THAT HAVE EVER TRIED TO NEGOTIATE BROADER LICENSE TERMS FOR INSTITUTIONAL AND PATRON USE OF THEIR DIGITAL COLLECTIONS, SPECIFICALLY FOR INTERLIBRARY LOAN AND E-RESERVE USE, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	140
TABLE 7.48:	PERCENTAGE OF LIBRARIES THAT HAVE EVER TRIED TO NEGOTIATE BROADER LICENSE TERMS FOR INSTITUTIONAL AND PATRON USE OF THEIR DIGITAL COLLECTIONS, SPECIFICALLY FOR INTERLIBRARY LOAN AND E-RESERVE USE, BROKEN OUT BY TYPE OF COLLEGE	141
TABLE 7.49:	PERCENTAGE OF LIBRARIES THAT HAVE EVER TRIED TO NEGOTIATE BROADER LICENSE TERMS FOR INSTITUTIONAL AND PATRON USE OF THEIR DIGITAL COLLECTIONS, SPECIFICALLY FOR INTERLIBRARY LOAN AND E-RESERVE USE, BROKEN OUT BY COUNTRY	141
TABLE 7.50:	PERCENTAGE OF LIBRARIES THAT HAVE EVER TRIED TO NEGOTIATE BROADER LICENSE TERMS FOR INSTITUTIONAL AND PATRON USE OF THEIR DIGITAL COLLECTIONS, SPECIFICALLY FOR INTERLIBRARY LOAN AND E-RESERVE USE, BROKEN OUT BY FTE ENROLLMENT	141
TABLE 7.51:	PERCENTAGE OF LIBRARIES THAT REPORT TURNAROUND TIME IN THEIR ILL STATISTICS	142
TABLE 7.52:	PERCENTAGE OF LIBRARIES THAT REPORT TURNAROUND TIME IN THEIR ILL STATISTICS, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	143
TABLE 7.53:	PERCENTAGE OF LIBRARIES THAT REPORT TURNAROUND TIME IN THEIR ILL STATISTICS, BROKEN OUT BY TYPE OF COLLEGE	143
TABLE 7.54:	PERCENTAGE OF LIBRARIES THAT REPORT TURNAROUND TIME IN THEIR ILL STATISTICS, BROKEN OUT BY COUNTRY	143
TABLE 7.55:	PERCENTAGE OF LIBRARIES THAT REPORT TURNAROUND TIME IN THEIR ILL STATISTICS, BROKEN OUT BY FTE ENROLLMENT	143
TABLE 7.56:	PERCENTAGE OF LIBRARIES THAT REPORT WHO BORROWED FROM WHOM IN THEIR ILL STATISTICS	143
TABLE 7.57:	PERCENTAGE OF LIBRARIES THAT REPORT WHO BORROWED FROM WHOM IN THEIR ILL STATISTICS, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	143
TABLE 7.58:	PERCENTAGE OF LIBRARIES THAT REPORT WHO BORROWED FROM WHOM IN THEIR ILL STATISTICS, BROKEN OUT BY TYPE OF COLLEGE	144
TABLE 7.59:	PERCENTAGE OF LIBRARIES THAT REPORT WHO BORROWED FROM WHOM IN THEIR ILL STATISTICS, BROKEN OUT BY COUNTRY	144
TABLE 7.60:	PERCENTAGE OF LIBRARIES THAT REPORT WHO BORROWED FROM WHOM IN THEIR ILL STATISTICS, BROKEN OUT BY FTE ENROLLMENT	144
TABLE 7.61:	PERCENTAGE OF LIBRARIES THAT REPORT MOST REQUESTED BOOKS AND JOURNALS IN THEIR ILL STATISTICS	144
TABLE 7.62:	PERCENTAGE OF LIBRARIES THAT REPORT MOST REQUESTED BOOKS AND JOURNALS IN THEIR ILL STATISTICS, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	144
TABLE 7.63:	PERCENTAGE OF LIBRARIES THAT REPORT MOST REQUESTED BOOKS AND JOURNALS IN THEIR ILL STATISTICS, BROKEN OUT BY TYPE OF COLLEGE	144
TABLE 7.64:	PERCENTAGE OF LIBRARIES THAT REPORT MOST REQUESTED BOOKS AND JOURNALS IN THEIR ILL STATISTICS, BROKEN OUT BY COUNTRY	145
TABLE 7.65:	PERCENTAGE OF LIBRARIES THAT REPORT MOST REQUESTED BOOKS AND JOURNALS IN THEIR ILL STATISTICS, BROKEN OUT BY FTE ENROLLMENT	145
TABLE 7.66:	PERCENTAGE OF LIBRARIES THAT REPORT NUMBER LENT IN THEIR ILL STATISTICS	145
TABLE 7.67:	PERCENTAGE OF LIBRARIES THAT REPORT NUMBER LENT IN THEIR ILL STATISTICS, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	145
TABLE 7.68:	PERCENTAGE OF LIBRARIES THAT REPORT NUMBER LENT IN THEIR ILL STATISTICS, BROKEN OUT BY TYPE OF COLLEGE	145
TABLE 7.69:	PERCENTAGE OF LIBRARIES THAT REPORT NUMBER LENT IN THEIR ILL STATISTICS, BROKEN OUT BY COUNTRY	145
TABLE 7.70:	PERCENTAGE OF LIBRARIES THAT REPORT NUMBER LENT IN THEIR ILL STATISTICS, BROKEN OUT BY FTE ENROLLMENT	146
TABLE 7.71:	PERCENTAGE OF LIBRARIES THAT REPORT NUMBER BORROWED AND FILLED IN THEIR ILL STATISTICS	146
TABLE 7.72:	PERCENTAGE OF LIBRARIES THAT REPORT NUMBER BORROWED AND FILLED IN THEIR ILL STATISTICS, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	146
TABLE 7.73:	PERCENTAGE OF LIBRARIES THAT REPORT NUMBER BORROWED AND FILLED IN THEIR ILL STATISTICS, BROKEN OUT BY TYPE OF COLLEGE	146
TABLE 7.74:	PERCENTAGE OF LIBRARIES THAT REPORT NUMBER BORROWED AND FILLED IN THEIR ILL STATISTICS, BROKEN OUT BY COUNTRY	146
TABLE 7.75:	PERCENTAGE OF LIBRARIES THAT REPORT NUMBER BORROWED AND FILLED IN THEIR ILL STATISTICS, BROKEN OUT BY FTE ENROLLMENT	146
TABLE 7.76:	PERCENTAGE OF LIBRARIES THAT REPORT NUMBER REQUESTED: UNFILLED IN THEIR ILL STATISTICS	147
TABLE 7.77:	PERCENTAGE OF LIBRARIES THAT REPORT NUMBER REQUESTED: UNFILLED IN THEIR ILL STATISTICS, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	147
TABLE 7.78:	PERCENTAGE OF LIBRARIES THAT REPORT NUMBER REQUESTED: UNFILLED IN THEIR ILL STATISTICS, BROKEN OUT BY TYPE OF COLLEGE	147
TABLE 7.79:	PERCENTAGE OF LIBRARIES THAT REPORT NUMBER REQUESTED: UNFILLED IN THEIR ILL STATISTICS, BROKEN OUT BY COUNTRY	147
TABLE 7.80:	PERCENTAGE OF LIBRARIES THAT REPORT NUMBER REQUESTED: UNFILLED IN THEIR ILL STATISTICS, BROKEN OUT BY FTE ENROLLMENT	147
TABLE 7.81:	PERCENTAGE OF LIBRARIES THAT REPORT PHOTOCOPIES IN THEIR ILL STATISTICS	147
TABLE 7.82:	PERCENTAGE OF LIBRARIES THAT REPORT PHOTOCOPIES IN THEIR ILL STATISTICS, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	147
TABLE 7.83:	PERCENTAGE OF LIBRARIES THAT REPORT PHOTOCOPIES IN THEIR ILL STATISTICS, BROKEN OUT BY TYPE OF COLLEGE	148
TABLE 7.84:	PERCENTAGE OF LIBRARIES THAT REPORT PHOTOCOPIES IN THEIR ILL STATISTICS, BROKEN OUT BY COUNTRY	148
TABLE 7.85:	PERCENTAGE OF LIBRARIES THAT REPORT PHOTOCOPIES IN THEIR ILL STATISTICS, BROKEN OUT BY FTE ENROLLMENT	148
TABLE 7.86:	PERCENTAGE OF LIBRARIES THAT REPORT RETURNABLES IN THEIR ILL STATISTICS	148
TABLE 7.87:	PERCENTAGE OF LIBRARIES THAT REPORT RETURNABLES IN THEIR ILL STATISTICS, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	148
TABLE 7.88:	PERCENTAGE OF LIBRARIES THAT REPORT RETURNABLES IN THEIR ILL STATISTICS, BROKEN OUT BY TYPE OF COLLEGE	148
TABLE 7.89:	PERCENTAGE OF LIBRARIES THAT REPORT RETURNABLES IN THEIR ILL STATISTICS, BROKEN OUT BY COUNTRY	149
TABLE 7.90:	PERCENTAGE OF LIBRARIES THAT REPORT RETURNABLES IN THEIR ILL STATISTICS, BROKEN OUT BY FTE ENROLLMENT	149
TABLE 7.91:	PERCENTAGE OF LIBRARIES THAT REPORT NON-RETURNABLES IN THEIR ILL STATISTICS	149
TABLE 7.92:	PERCENTAGE OF LIBRARIES THAT REPORT NON-RETURNABLES IN THEIR ILL STATISTICS, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	149
TABLE 7.93:	PERCENTAGE OF LIBRARIES THAT REPORT NON-RETURNABLES IN THEIR ILL STATISTICS, BROKEN OUT BY TYPE OF COLLEGE	149
TABLE 7.94:	PERCENTAGE OF LIBRARIES THAT REPORT NON-RETURNABLES IN THEIR ILL STATISTICS, BROKEN OUT BY COUNTRY	149
TABLE 7.95:	PERCENTAGE OF LIBRARIES THAT REPORT NON-RETURNABLES IN THEIR ILL STATISTICS, BROKEN OUT BY FTE ENROLLMENT	150
TABLE 7.96:	PERCENTAGE OF LIBRARIES THAT REPORT IN-STATE LOANS IN THEIR ILL STATISTICS	150
TABLE 7.97:	PERCENTAGE OF LIBRARIES THAT REPORT IN-STATE LOANS IN THEIR ILL STATISTICS, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	150
TABLE 7.98:	PERCENTAGE OF LIBRARIES THAT REPORT IN-STATE LOANS IN THEIR ILL STATISTICS, BROKEN OUT BY TYPE OF COLLEGE	150
TABLE 7.99:	PERCENTAGE OF LIBRARIES THAT REPORT IN-STATE LOANS IN THEIR ILL STATISTICS, BROKEN OUT BY COUNTRY	150
TABLE 7.100:	PERCENTAGE OF LIBRARIES THAT REPORT IN-STATE LOANS IN THEIR ILL STATISTICS, BROKEN OUT BY FTE ENROLLMENT	150
TABLE 7.101:	PERCENTAGE OF LIBRARIES THAT REPORT OUT-OF-STATE LOANS IN THEIR ILL STATISTICS	151
TABLE 7.102:	PERCENTAGE OF LIBRARIES THAT REPORT OUT-OF-STATE LOANS IN THEIR ILL STATISTICS, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	151
TABLE 7.103:	PERCENTAGE OF LIBRARIES THAT REPORT OUT-OF-STATE LOANS IN THEIR ILL STATISTICS, BROKEN OUT BY TYPE OF COLLEGE	151
TABLE 7.104:	PERCENTAGE OF LIBRARIES THAT REPORT OUT-OF-STATE LOANS IN THEIR ILL STATISTICS, BROKEN OUT BY COUNTRY	151
TABLE 7.105:	PERCENTAGE OF LIBRARIES THAT REPORT OUT-OF-STATE LOANS IN THEIR ILL STATISTICS, BROKEN OUT BY FTE ENROLLMENT	151
TABLE 7.106:	PERCENTAGE OF LIBRARIES THAT REPORT INTERNATIONAL LOANS IN THEIR ILL STATISTICS	151
TABLE 7.107:	PERCENTAGE OF LIBRARIES THAT REPORT INTERNATIONAL LOANS IN THEIR ILL STATISTICS, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	152
TABLE 7.108:	PERCENTAGE OF LIBRARIES THAT REPORT INTERNATIONAL LOANS IN THEIR ILL STATISTICS, BROKEN OUT BY TYPE OF COLLEGE	152
TABLE 7.109:	PERCENTAGE OF LIBRARIES THAT REPORT INTERNATIONAL LOANS IN THEIR ILL STATISTICS, BROKEN OUT BY COUNTRY	152
TABLE 7.110:	PERCENTAGE OF LIBRARIES THAT REPORT INTERNATIONAL LOANS IN THEIR ILL STATISTICS, BROKEN OUT BY FTE ENROLLMENT	152
TABLE 7.111:	PERCENTAGE OF LIBRARIES THAT REPORT ARIEL DELIVERY IN THEIR ILL STATISTICS	152
TABLE 7.112:	PERCENTAGE OF LIBRARIES THAT REPORT ARIEL DELIVERY IN THEIR ILL STATISTICS, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	152
TABLE 7.113:	PERCENTAGE OF LIBRARIES THAT REPORT ARIEL DELIVERY IN THEIR ILL STATISTICS, BROKEN OUT BY TYPE OF COLLEGE	153
TABLE 7.114:	PERCENTAGE OF LIBRARIES THAT REPORT ARIEL DELIVERY IN THEIR ILL STATISTICS, BROKEN OUT BY COUNTRY	153
TABLE 7.115:	PERCENTAGE OF LIBRARIES THAT REPORT ARIEL DELIVERY IN THEIR ILL STATISTICS, BROKEN OUT BY FTE ENROLLMENT	153
TABLE 7.116:	PERCENTAGE OF LIBRARIES THAT REPORT EMAIL DELIVERY IN THEIR ILL STATISTICS	153
TABLE 7.117:	PERCENTAGE OF LIBRARIES THAT REPORT EMAIL DELIVERY IN THEIR ILL STATISTICS, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	153
TABLE 7.118:	PERCENTAGE OF LIBRARIES THAT REPORT EMAIL DELIVERY IN THEIR ILL STATISTICS, BROKEN OUT BY TYPE OF COLLEGE	153
TABLE 7.119:	PERCENTAGE OF LIBRARIES THAT REPORT EMAIL DELIVERY IN THEIR ILL STATISTICS, BROKEN OUT BY COUNTRY	154
TABLE 7.120:	PERCENTAGE OF LIBRARIES THAT REPORT EMAIL DELIVERY IN THEIR ILL STATISTICS, BROKEN OUT BY FTE ENROLLMENT	154
TABLE 7.121:	PERCENTAGE OF LIBRARIES THAT REPORT FAX USE IN THEIR ILL STATISTICS	154
TABLE 7.122:	PERCENTAGE OF LIBRARIES THAT REPORT FAX USE IN THEIR ILL STATISTICS, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	154
TABLE 7.123:	PERCENTAGE OF LIBRARIES THAT REPORT FAX USE IN THEIR ILL STATISTICS, BROKEN OUT BY TYPE OF COLLEGE	154
TABLE 7.124:	PERCENTAGE OF LIBRARIES THAT REPORT FAX USE IN THEIR ILL STATISTICS, BROKEN OUT BY COUNTRY	154
TABLE 7.125:	PERCENTAGE OF LIBRARIES THAT REPORT FAX USE IN THEIR ILL STATISTICS, BROKEN OUT BY FTE ENROLLMENT	155
TABLE 7.126:	PERCENTAGE OF LIBRARIES THAT REPORT OCLC ILLIAD IN THEIR ILL STATISTICS	155
TABLE 7.127:	PERCENTAGE OF LIBRARIES THAT REPORT OCLC ILLIAD IN THEIR ILL STATISTICS, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	155
TABLE 7.128:	PERCENTAGE OF LIBRARIES THAT REPORT OCLC ILLIAD IN THEIR ILL STATISTICS, BROKEN OUT BY TYPE OF COLLEGE	155
TABLE 7.129:	PERCENTAGE OF LIBRARIES THAT REPORT OCLC ILLIAD IN THEIR ILL STATISTICS, BROKEN OUT BY COUNTRY	155
TABLE 7.130:	PERCENTAGE OF LIBRARIES THAT REPORT OCLC ILLIAD IN THEIR ILL STATISTICS, BROKEN OUT BY FTE ENROLLMENT	155
TABLE 7.131:	PERCENTAGE OF LIBRARIES THAT REPORT OCLC ILL SUBSYSTEM IN THEIR ILL STATISTICS	156
TABLE 7.132:	PERCENTAGE OF LIBRARIES THAT REPORT OCLC ILL SUBSYSTEM IN THEIR ILL STATISTICS, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	156
TABLE 7.133:	PERCENTAGE OF LIBRARIES THAT REPORT OCLC ILL SUBSYSTEM IN THEIR ILL STATISTICS, BROKEN OUT BY TYPE OF COLLEGE	156
TABLE 7.134:	PERCENTAGE OF LIBRARIES THAT REPORT OCLC ILL SUBSYSTEM IN THEIR ILL STATISTICS, BROKEN OUT BY COUNTRY	156
TABLE 7.135:	PERCENTAGE OF LIBRARIES THAT REPORT OCLC ILL SUBSYSTEM IN THEIR ILL STATISTICS, BROKEN OUT BY FTE ENROLLMENT	156
TABLE 7.136:	PERCENTAGE OF LIBRARIES THAT REPORT U.S. MAIL IN THEIR ILL STATISTICS	156
TABLE 7.137:	PERCENTAGE OF LIBRARIES THAT REPORT U.S. MAIL IN THEIR ILL STATISTICS, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	157
TABLE 7.138:	PERCENTAGE OF LIBRARIES THAT REPORT U.S. MAIL IN THEIR ILL STATISTICS, BROKEN OUT BY TYPE OF COLLEGE	157
TABLE 7.139:	PERCENTAGE OF LIBRARIES THAT REPORT U.S. MAIL IN THEIR ILL STATISTICS, BROKEN OUT BY COUNTRY	157
TABLE 7.140:	PERCENTAGE OF LIBRARIES THAT REPORT U.S. MAIL IN THEIR ILL STATISTICS, BROKEN OUT BY FTE ENROLLMENT	157
TABLE 7.141:	PERCENTAGE OF LIBRARIES THAT REPORT OTHER CARRIERS IN THEIR ILL STATISTICS	157
TABLE 7.142:	PERCENTAGE OF LIBRARIES THAT REPORT OTHER CARRIERS IN THEIR ILL STATISTICS, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	157
TABLE 7.143:	PERCENTAGE OF LIBRARIES THAT REPORT OTHER CARRIERS IN THEIR ILL STATISTICS, BROKEN OUT BY TYPE OF COLLEGE	158
TABLE 7.144:	PERCENTAGE OF LIBRARIES THAT REPORT OTHER CARRIERS IN THEIR ILL STATISTICS, BROKEN OUT BY COUNTRY	158
TABLE 7.145:	PERCENTAGE OF LIBRARIES THAT REPORT OTHER CARRIERS IN THEIR ILL STATISTICS, BROKEN OUT BY FTE ENROLLMENT	158
TABLE 7.146:	PERCENTAGE OF LIBRARIES THAT REPORT USE OF COURIER SERVICES IN THEIR ILL STATISTICS	158
TABLE 7.147:	PERCENTAGE OF LIBRARIES THAT REPORT USE OF COURIER SERVICES IN THEIR ILL STATISTICS, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	158
TABLE 7.148:	PERCENTAGE OF LIBRARIES THAT REPORT USE OF COURIER SERVICES IN THEIR ILL STATISTICS, BROKEN OUT BY TYPE OF COLLEGE	158
TABLE 7.149:	PERCENTAGE OF LIBRARIES THAT REPORT USE OF COURIER SERVICES IN THEIR ILL STATISTICS, BROKEN OUT BY COUNTRY	159
TABLE 7.150:	PERCENTAGE OF LIBRARIES THAT REPORT USE OF COURIER SERVICES IN THEIR ILL STATISTICS, BROKEN OUT BY FTE ENROLLMENT	159
TABLE 7.151:	PERCENTAGE OF LIBRARIES THAT REPORT USE OF STATE-WIDE CONSORTIA IN THEIR ILL STATISTICS	159
TABLE 7.152:	PERCENTAGE OF LIBRARIES THAT REPORT USE OF STATE-WIDE CONSORTIA IN THEIR ILL STATISTICS, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	159
TABLE 7.153:	PERCENTAGE OF LIBRARIES THAT REPORT USE OF STATE-WIDE CONSORTIA IN THEIR ILL STATISTICS, BROKEN OUT BY TYPE OF COLLEGE	159
TABLE 7.154:	PERCENTAGE OF LIBRARIES THAT REPORT USE OF STATE-WIDE CONSORTIA IN THEIR ILL STATISTICS, BROKEN OUT BY COUNTRY	159
TABLE 7.155:	PERCENTAGE OF LIBRARIES THAT REPORT USE OF STATE-WIDE CONSORTIA IN THEIR ILL STATISTICS, BROKEN OUT BY FTE ENROLLMENT	160
TABLE 7.156:	PERCENTAGE OF LIBRARIES THAT REPORT USE OF OTHER CONSORTIA/GROUPS IN THEIR ILL STATISTICS	160
TABLE 7.157:	PERCENTAGE OF LIBRARIES THAT REPORT USE OF OTHER CONSORTIA/GROUPS IN THEIR ILL STATISTICS, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	160
TABLE 7.158:	PERCENTAGE OF LIBRARIES THAT REPORT USE OF OTHER CONSORTIA/GROUPS IN THEIR ILL STATISTICS, BROKEN OUT BY TYPE OF COLLEGE	160
TABLE 7.159:	PERCENTAGE OF LIBRARIES THAT REPORT USE OF OTHER CONSORTIA/GROUPS IN THEIR ILL STATISTICS, BROKEN OUT BY COUNTRY	160
TABLE 7.160:	PERCENTAGE OF LIBRARIES THAT REPORT USE OF OTHER CONSORTIA/GROUPS IN THEIR ILL STATISTICS, BROKEN OUT BY FTE ENROLLMENT	160
TABLE 7.161:	PERCENTAGE OF LIBRARIES THAT REPORT WALK-INS IN THEIR ILL STATISTICS	161
TABLE 7.162:	PERCENTAGE OF LIBRARIES THAT REPORT WALK-INS IN THEIR ILL STATISTICS, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	161
TABLE 7.163:	PERCENTAGE OF LIBRARIES THAT REPORT WALK-INS IN THEIR ILL STATISTICS, BROKEN OUT BY TYPE OF COLLEGE	161
TABLE 7.164:	PERCENTAGE OF LIBRARIES THAT REPORT WALK-INS IN THEIR ILL STATISTICS, BROKEN OUT BY COUNTRY	161
TABLE 7.165:	PERCENTAGE OF LIBRARIES THAT REPORT WALK-INS IN THEIR ILL STATISTICS, BROKEN OUT BY FTE ENROLLMENT	161

TABLE 8.1:	PERCENTAGE OF LIBRARIES WHOSE ILL/DD/EDD UNIT HAS PERFORMED WORKFLOW STUDIES TO REVIEW PRACTICES AND STAFFING	144
TABLE 8.2:	PERCENTAGE OF LIBRARIES WHOSE ILL/DD/EDD UNIT HAS PERFORMED WORKFLOW STUDIES TO REVIEW PRACTICES AND STAFFING, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	145
TABLE 8.3:	PERCENTAGE OF LIBRARIES WHOSE ILL/DD/EDD UNIT HAS PERFORMED WORKFLOW STUDIES TO REVIEW PRACTICES AND STAFFING, BROKEN OUT BY TYPE OF COLLEGE	145
TABLE 8.4:	PERCENTAGE OF LIBRARIES WHOSE ILL/DD/EDD UNIT HAS PERFORMED WORKFLOW STUDIES TO REVIEW PRACTICES AND STAFFING, BROKEN OUT BY COUNTRY	145
TABLE 8.5:	PERCENTAGE OF LIBRARIES WHOSE ILL/DD/EDD UNIT HAS PERFORMED WORKFLOW STUDIES TO REVIEW PRACTICES AND STAFFING, BROKEN OUT BY FTE ENROLLMENT	145

TABLE 9.1:	PERCENTAGE OF LIBRARIES WHOSE INTERLIBRARY LOAN OR DOCUMENT DELIVERY DEPARTMENT REQUIRES AN MLS/MLIS LIBRARIAN TO SUPERVISE ITS OPERATIONS	165
TABLE 9.2:	PERCENTAGE OF LIBRARIES WHOSE INTERLIBRARY LOAN OR DOCUMENT DELIVERY DEPARTMENT REQUIRES AN MLS/MLIS LIBRARIAN TO SUPERVISE ITS OPERATIONS, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	165
TABLE 9.3:	PERCENTAGE OF LIBRARIES WHOSE INTERLIBRARY LOAN OR DOCUMENT DELIVERY DEPARTMENT REQUIRES AN MLS/MLIS LIBRARIAN TO SUPERVISE ITS OPERATIONS, BROKEN OUT BY TYPE OF COLLEGE	165
TABLE 9.4:	PERCENTAGE OF LIBRARIES WHOSE INTERLIBRARY LOAN OR DOCUMENT DELIVERY DEPARTMENT REQUIRES AN MLS/MLIS LIBRARIAN TO SUPERVISE ITS OPERATIONS, BROKEN OUT BY COUNTRY	165
TABLE 9.5:	PERCENTAGE OF LIBRARIES WHOSE INTERLIBRARY LOAN OR DOCUMENT DELIVERY DEPARTMENT REQUIRES AN MLS/MLIS LIBRARIAN TO SUPERVISE ITS OPERATIONS, BROKEN OUT BY FTE ENROLLMENT	165
TABLE 9.6:	MEAN, MEDIAN, MINIMUM AND MAXIMUM NUMBER OF FTE POSITIONS IN LIBRARY’S ILL/DD/EDD STAFF	166
TABLE 9.7:	MEAN, MEDIAN, MINIMUM AND MAXIMUM NUMBER OF FTE POSITIONS IN LIBRARY’S ILL/DD/EDD STAFF, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	166
TABLE 9.8:	MEAN, MEDIAN, MINIMUM AND MAXIMUM NUMBER OF FTE POSITIONS IN LIBRARY’S ILL/DD/EDD STAFF, BROKEN OUT BY TYPE OF COLLEGE	166
TABLE 9.9:	MEAN, MEDIAN, MINIMUM AND MAXIMUM NUMBER OF FTE POSITIONS IN LIBRARY’S ILL/DD/EDD STAFF, BROKEN OUT BY COUNTRY	166
TABLE 9.10:	MEAN, MEDIAN, MINIMUM AND MAXIMUM NUMBER OF FTE POSITIONS IN LIBRARY’S ILL/DD/EDD STAFF, BROKEN OUT BY FTE ENROLLMENT	166
TABLE 9.11:	MEAN, MEDIAN, MINIMUM AND MAXIMUM NUMBER OF FULLTIME PROFESSIONALS (MLS) ON LIBRARY’S ILL/DD/EDD STAFF	166
TABLE 9.12:	MEAN, MEDIAN, MINIMUM AND MAXIMUM NUMBER OF FULLTIME PROFESSIONALS (MLS) ON LIBRARY’S ILL/DD/EDD STAFF, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	167
TABLE 9.13:	MEAN, MEDIAN, MINIMUM AND MAXIMUM NUMBER OF FULLTIME PROFESSIONALS (MLS) ON LIBRARY’S ILL/DD/EDD STAFF, BROKEN OUT BY TYPE OF COLLEGE	167
TABLE 9.14:	MEAN, MEDIAN, MINIMUM AND MAXIMUM NUMBER OF FULLTIME PROFESSIONALS (MLS) ON LIBRARY’S ILL/DD/EDD STAFF, BROKEN OUT BY COUNTRY	167
TABLE 9.15:	MEAN, MEDIAN, MINIMUM AND MAXIMUM NUMBER OF FULLTIME PROFESSIONALS (MLS) ON LIBRARY’S ILL/DD/EDD STAFF, BROKEN OUT BY FTE ENROLLMENT	167
TABLE 9.16:	MEAN, MEDIAN, MINIMUM AND MAXIMUM NUMBER OF FULLTIME NON-PROFESSIONALS ON LIBRARY’S ILL/DD/EDD STAFF	167
TABLE 9.17:	MEAN, MEDIAN, MINIMUM AND MAXIMUM NUMBER OF FULLTIME NON-PROFESSIONALS ON LIBRARY’S ILL/DD/EDD STAFF, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	167
TABLE 9.18:	MEAN, MEDIAN, MINIMUM AND MAXIMUM NUMBER OF FULLTIME NON-PROFESSIONALS ON LIBRARY’S ILL/DD/EDD STAFF, BROKEN OUT BY TYPE OF COLLEGE	168
TABLE 9.19:	MEAN, MEDIAN, MINIMUM AND MAXIMUM NUMBER OF FULLTIME NON-PROFESSIONALS ON LIBRARY’S ILL/DD/EDD STAFF, BROKEN OUT BY COUNTRY	168
TABLE 9.20:	MEAN, MEDIAN, MINIMUM AND MAXIMUM NUMBER OF FULLTIME NON-PROFESSIONALS ON LIBRARY’S ILL/DD/EDD STAFF, BROKEN OUT BY FTE ENROLLMENT	168
TABLE 9.21:	MEAN, MEDIAN, MINIMUM AND MAXIMUM NUMBER OF PART-TIME PROFESSIONALS (MLS/MLIS) ON LIBRARY’S ILL/DD/EDD STAFF	168
TABLE 9.22:	MEAN, MEDIAN, MINIMUM AND MAXIMUM NUMBER OF PART-TIME PROFESSIONALS (MLS/MLIS) ON LIBRARY’S ILL/DD/EDD STAFF, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	168
TABLE 9.23:	MEAN, MEDIAN, MINIMUM AND MAXIMUM NUMBER OF PART-TIME PROFESSIONALS (MLS/MLIS) ON LIBRARY’S ILL/DD/EDD STAFF, BROKEN OUT BY TYPE OF COLLEGE	169
TABLE 9.24:	MEAN, MEDIAN, MINIMUM AND MAXIMUM NUMBER OF PART-TIME PROFESSIONALS (MLS/MLIS) ON LIBRARY’S ILL/DD/EDD STAFF, BROKEN OUT BY COUNTRY	169
TABLE 9.25:	MEAN, MEDIAN, MINIMUM AND MAXIMUM NUMBER OF PART-TIME PROFESSIONALS (MLS/MLIS) ON LIBRARY’S ILL/DD/EDD STAFF, BROKEN OUT BY FTE ENROLLMENT	169
TABLE 9.26:	MEAN, MEDIAN, MINIMUM AND MAXIMUM NUMBER OF PART-TIME NON-PROFESSIONALS ON LIBRARY’S ILL/DD/EDD STAFF	169
TABLE 9.27:	MEAN, MEDIAN, MINIMUM AND MAXIMUM NUMBER OF PART-TIME NON-PROFESSIONALS ON LIBRARY’S ILL/DD/EDD STAFF, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	169
TABLE 9.28:	MEAN, MEDIAN, MINIMUM AND MAXIMUM NUMBER OF PART-TIME NON-PROFESSIONALS ON LIBRARY’S ILL/DD/EDD STAFF, BROKEN OUT BY TYPE OF COLLEGE	170
TABLE 9.29:	MEAN, MEDIAN, MINIMUM AND MAXIMUM NUMBER OF PART-TIME NON-PROFESSIONALS ON LIBRARY’S ILL/DD/EDD STAFF, BROKEN OUT BY COUNTRY	170
TABLE 9.30:	MEAN, MEDIAN, MINIMUM AND MAXIMUM NUMBER OF PART-TIME NON-PROFESSIONALS ON LIBRARY’S ILL/DD/EDD STAFF, BROKEN OUT BY FTE ENROLLMENT	170
TABLE 9.31:	MEAN, MEDIAN, MINIMUM AND MAXIMUM NUMBER OF STUDENT WORKERS*  ON LIBRARY’S ILL/DD/EDD STAFF	170
TABLE 9.32:	MEAN, MEDIAN, MINIMUM AND MAXIMUM NUMBER OF STUDENT WORKERS ON LIBRARY’S ILL/DD/EDD STAFF, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	170
TABLE 9.33:	MEAN, MEDIAN, MINIMUM AND MAXIMUM NUMBER OF STUDENT WORKERS ON LIBRARY’S ILL/DD/EDD STAFF, BROKEN OUT BY TYPE OF COLLEGE	171
TABLE 9.34:	MEAN, MEDIAN, MINIMUM AND MAXIMUM NUMBER OF STUDENT WORKERS ON LIBRARY’S ILL/DD/EDD STAFF, BROKEN OUT BY COUNTRY	171
TABLE 9.35:	MEAN, MEDIAN, MINIMUM AND MAXIMUM NUMBER OF STUDENT WORKERS ON LIBRARY’S ILL/DD/EDD STAFF, BROKEN OUT BY FTE ENROLLMENT	171
TABLE 9.36:	MEAN, MEDIAN, MINIMUM AND MAXIMUM NUMBER OF OTHERS ON LIBRARY’S ILL/DD/EDD STAFF	171
TABLE 9.37:	MEAN, MEDIAN, MINIMUM AND MAXIMUM NUMBER OF OTHERS ON LIBRARY’S ILL/DD/EDD STAFF, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	171
TABLE 9.38:	MEAN, MEDIAN, MINIMUM AND MAXIMUM NUMBER OF OTHERS ON LIBRARY’S ILL/DD/EDD STAFF, BROKEN OUT BY TYPE OF COLLEGE	171
TABLE 9.39:	MEAN, MEDIAN, MINIMUM AND MAXIMUM NUMBER OF OTHERS ON LIBRARY’S ILL/DD/EDD STAFF, BROKEN OUT BY COUNTRY	172
TABLE 9.40:	MEAN, MEDIAN, MINIMUM AND MAXIMUM NUMBER OF OTHERS ON LIBRARY’S ILL/DD/EDD STAFF, BROKEN OUT BY FTE ENROLLMENT	172

TABLE 10.1:	MEAN, MEDIAN, MINIMUM AND MAXIMUM CURRENT ANNUAL BUDGET FOR LIBRARY’S ILL/DD/EDD OPERATIONS*	178
TABLE 10.2:	MEAN, MEDIAN, MINIMUM AND MAXIMUM CURRENT ANNUAL BUDGET FOR LIBRARY’S ILL/DD/EDD OPERATIONS*, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	178
TABLE 10.3:	MEAN, MEDIAN, MINIMUM AND MAXIMUM CURRENT ANNUAL BUDGET FOR LIBRARY’S ILL/DD/EDD OPERATIONS*, BROKEN OUT BY TYPE OF COLLEGE	178
TABLE 10.4:	MEAN, MEDIAN, MINIMUM AND MAXIMUM CURRENT ANNUAL BUDGET FOR LIBRARY’S ILL/DD/EDD OPERATIONS*, BROKEN OUT BY COUNTRY	179
TABLE 10.5:	MEAN, MEDIAN, MINIMUM AND MAXIMUM CURRENT ANNUAL BUDGET FOR LIBRARY’S ILL/DD/EDD OPERATIONS*, BROKEN OUT BY FTE ENROLLMENT	179
TABLE 10.6:	MEAN, MEDIAN, MINIMUM AND MAXIMUM PERCENTAGE CHANGE IN LIBRARY’S ILL/DD/EDD BUDGET OVER THE PAST YEAR	179
TABLE 10.7:	MEAN, MEDIAN, MINIMUM AND MAXIMUM PERCENTAGE CHANGE IN LIBRARY’S ILL/DD/EDD BUDGET OVER THE PAST YEAR, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	179
TABLE 10.8:	MEAN, MEDIAN, MINIMUM AND MAXIMUM PERCENTAGE CHANGE IN LIBRARY’S ILL/DD/EDD BUDGET OVER THE PAST YEAR, BROKEN OUT BY TYPE OF COLLEGE	179
TABLE 10.9:	MEAN, MEDIAN, MINIMUM AND MAXIMUM PERCENTAGE CHANGE IN LIBRARY’S  ILL/DD/EDD BUDGET OVER THE PAST YEAR, BROKEN OUT BY COUNTRY	179
TABLE 10.10:	MEAN, MEDIAN, MINIMUM AND MAXIMUM PERCENTAGE CHANGE IN LIBRARY’S ILL/DD/EDD BUDGET OVER THE PAST YEAR, BROKEN OUT BY FTE ENROLLMENT	180
TABLE 10.11:	MEAN, MEDIAN, MINIMUM AND MAXIMUM PERCENTAGE CHANGE EXPECTED IN LIBRARY’S ILL/DD/EDD BUDGET OVER THE NEXT YEAR	180
TABLE 10.12:	MEAN, MEDIAN, MINIMUM AND MAXIMUM PERCENTAGE CHANGE EXPECTED IN LIBRARY’S ILL/DD/EDD BUDGET OVER THE NEXT YEAR, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	180
TABLE 10.13:	MEAN, MEDIAN, MINIMUM AND MAXIMUM PERCENTAGE CHANGE EXPECTED IN LIBRARY’S ILL/DD/EDD BUDGET OVER THE NEXT YEAR, BROKEN OUT BY TYPE OF COLLEGE	180
TABLE 10.14:	MEAN, MEDIAN, MINIMUM AND MAXIMUM PERCENTAGE CHANGE EXPECTED IN LIBRARY’S ILL/DD/EDD BUDGET OVER THE NEXT YEAR, BROKEN OUT BY COUNTRY	180
TABLE 10.15:	MEAN, MEDIAN, MINIMUM AND MAXIMUM PERCENTAGE CHANGE EXPECTED IN LIBRARY’S BUDGET OVER THE NEXT YEAR, BROKEN OUT BY FTE ENROLLMENT	181
TABLE 10.16:	MEAN, MEDIAN, MINIMUM AND MAXIMUM TOTAL ANNUAL FEE REVENUES FOR ILL/EDD/DD IN THE PAST YEAR	181
TABLE 10.17:	MEAN, MEDIAN, MINIMUM AND MAXIMUM TOTAL ANNUAL FEE REVENUES FOR ILL/EDD/DD IN THE PAST YEAR, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	181
TABLE 10.18:	MEAN, MEDIAN, MINIMUM AND MAXIMUM TOTAL ANNUAL FEE REVENUES FOR ILL/EDD/DD IN THE PAST YEAR, BROKEN OUT BY TYPE OF COLLEGE	181
TABLE 10.19:	MEAN, MEDIAN, MINIMUM AND MAXIMUM TOTAL ANNUAL FEE REVENUES FOR ILL/EDD/DD IN THE PAST YEAR, BROKEN OUT BY COUNTRY	181
TABLE 10.20:	MEAN, MEDIAN, MINIMUM AND MAXIMUM TOTAL ANNUAL FEE REVENUES FOR ILL/EDD/DD IN THE PAST YEAR, BROKEN OUT BY FTE ENROLLMENT	181
TABLE 10.21:	PERCENTAGE OF LIBRARY MANAGEMENTS THAT EXPECT ILL/DD/EDD SERVICES TO	182
TABLE 10.22:	PERCENTAGE OF LIBRARY MANAGEMENTS THAT EXPECT ILL/DD/EDD SERVICES TO, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	182
TABLE 10.23:	PERCENTAGE OF LIBRARY MANAGEMENTS THAT EXPECT ILL/DD/EDD SERVICES TO, BROKEN OUT BY TYPE OF COLLEGE	182
TABLE 10.24:	PERCENTAGE OF LIBRARY MANAGEMENTS THAT EXPECT ILL/DD/EDD SERVICES TO, BROKEN OUT BY COUNTRY	183
TABLE 10.25:	PERCENTAGE OF LIBRARY MANAGEMENTS THAT EXPECT ILL/DD/EDD SERVICES TO, BROKEN OUT BY FTE ENROLLMENT	183
TABLE 10.26:	PERCENTAGE OF LIBRARIES WHOSE ILL/DD/EDD OPERATION WORKS FROM “UNIT COSTS” IN ORDER TO DETERMINE BUDGET NEEDS AND WORK PRODUCTIVITY	183
TABLE 10.27:	PERCENTAGE OF LIBRARIES WHOSE ILL/DD/EDD OPERATION WORKS FROM “UNIT COSTS” IN ORDER TO DETERMINE BUDGET NEEDS AND WORK PRODUCTIVITY, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	183
TABLE 10.28:	PERCENTAGE OF LIBRARIES WHOSE ILL/DD/EDD OPERATION WORKS FROM “UNIT COSTS” IN ORDER TO DETERMINE BUDGET NEEDS AND WORK PRODUCTIVITY, BROKEN OUT BY TYPE OF COLLEGE	184
TABLE 10.29:	PERCENTAGE OF LIBRARIES WHOSE ILL/DD/EDD OPERATION WORKS FROM “UNIT COSTS” IN ORDER TO DETERMINE BUDGET NEEDS AND WORK PRODUCTIVITY, BROKEN OUT BY COUNTRY	184
TABLE 10.30:	PERCENTAGE OF LIBRARIES WHOSE ILL/DD/EDD OPERATION WORKS FROM “UNIT COSTS” IN ORDER TO DETERMINE BUDGET NEEDS AND WORK PRODUCTIVITY, BROKEN OUT BY FTE ENROLLMENT	184

TABLE 11.1:	MEAN, MEDIAN, MINIMUM AND MAXIMUM PERCENTAGE OF LIBRARY’S INTERLIBRARY LOAN REQUEST VOLUME (FROM OTHER INSTITUTIONS TO YOUR LIBRARY) THAT IS ACCOUNTED FOR BY REQUESTS FROM COLLEGE’S DISTANCE LEARNING STUDENTS OR INSTRUCTORS	185
TABLE 11.2:	MEAN, MEDIAN, MINIMUM AND MAXIMUM PERCENTAGE OF LIBRARY’S INTERLIBRARY LOAN REQUEST VOLUME (FROM OTHER INSTITUTIONS TO YOUR LIBRARY) THAT IS ACCOUNTED FOR BY REQUESTS FROM COLLEGE’S DISTANCE LEARNING STUDENTS OR INSTRUCTORS, BROKEN OUT BY PUBLIC OR PRIVATE COLLEGE	185
TABLE 11.3:	MEAN, MEDIAN, MINIMUM AND MAXIMUM PERCENTAGE OF LIBRARY’S INTERLIBRARY LOAN REQUEST VOLUME (FROM OTHER INSTITUTIONS TO YOUR LIBRARY) THAT IS ACCOUNTED FOR BY REQUESTS FROM COLLEGE’S DISTANCE LEARNING STUDENTS OR INSTRUCTORS, BROKEN OUT BY TYPE OF COLLEGE	185
TABLE 11.4:	MEAN, MEDIAN, MINIMUM AND MAXIMUM PERCENTAGE OF LIBRARY’S INTERLIBRARY LOAN REQUEST VOLUME (FROM OTHER INSTITUTIONS TO YOUR LIBRARY) THAT IS ACCOUNTED FOR BY REQUESTS FROM COLLEGE’S DISTANCE LEARNING STUDENTS OR INSTRUCTORS, BROKEN OUT BY COUNTRY	185
TABLE 11.5:	MEAN, MEDIAN, MINIMUM AND MAXIMUM PERCENTAGE OF LIBRARY’S INTERLIBRARY LOAN REQUEST VOLUME (FROM OTHER INSTITUTIONS TO YOUR LIBRARY) THAT IS ACCOUNTED FOR BY REQUESTS FROM COLLEGE’S DISTANCE LEARNING STUDENTS OR INSTRUCTORS, BROKEN OUT BY FTE ENROLLMENT	186
 

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