PRELIMINARY TABLE OF CONTENTS for COPYRIGHT INFORMATION
PURCHASING & USAGE: BEST PRACTICES OF AMERICAN CORPORATIONS

INTRODUCTION ............................................................................................................

CHAPTER ONE: SUMMARY OF SOME OF THE MAIN FINDINGS

WHAT IS HAPPENING IN THE PUBLISHING/INFORMATION INDUSTRY AND HOW DOES
IT AFFECT INFORMATION CONSUMERS ........................................................................

       Too Much Info? .......................................................................................................
     AUTOMATION OF INTERNAL CONTENT COMBINED WITH AUTOMATION OF COPYRIGHT
     INFORMATION ...........................................................................................................
     CONTENTS ................................................................................................................
     DEFINE INFORMATION NEEDS .....................................................................................
     CATEGORIZE INFORMATION NEEDS ............................................................................
     PROFILING INFORMATION USAGE ...............................................................................

CORPORATE INFORMATION: WHERE DOES IT COME FROM? HOW MUCH DOES IT
COST? ...........................................................................................................................

       Cost Structure -- Free Information Error! Bookmark not defined.
       Inexpensive Web Based Services: .............................................................................
       Paper-Based Information ..........................................................................................
       CD-ROM‹ ................................................................................................................
       ...............................................................................................................................
       Intranet License: ......................................................................................................
       Information Sources for the Modern American Corporation by Type of Medium, 2001 ......
       Expected Corporate Information Sources for the Moderrn American Corporation by
       Type of Medium, 2005 ...............................................................................................
     MAJOR ISSUES IN CONTRACT LANGUAGE FOR INFORMATION SERVICES ........................
     ELECTRONIC ACCESS: HOW FAST IS IT DEVELOPING ...................................................
     NOVEL USES OF ELECTRONIC INFORMATION IN PUBLIC RELATIONS ...............................

CHAPTER TWO: JOHN COX ASSOCIATES ........................................................................

     NEGOTIATING CONTRACT LANGUAGE FOR E-PRODUCTS ...............................................
     COPYRIGHT COMPLIANCE ...........................................................................................
     USING SUBSCRIPTION AGENTS ...................................................................................
     SELECTING SUBSCRIPTION AGENTS ............................................................................
     USING DOCUMENT DELIVERY SERVICES EFFECTIVELY ...................................................
     INTRANET VS INTERNET DATABASE ACCESS ................................................................
     CONTACT INFORMATION FOR JOHN FOX ASSOCIATES ...................................................

CHAPTER THREE: MICROSOFT CORPORATION ................................................................

     INTRODUCTION ..........................................................................................................
     MICROSOFT INFORMATION SERVICES ..........................................................................
     LICENSE NEGOTIATIONS STRATEGY .............................................................................
       Electronic Journals .....................................................................................................
       ADVISE/EXPERIENCE ..................................................................................................
     BENCHMARKING ..........................................................................................................

CHAPTER FOUR: THE RALPH J. BUNCHE LIBRARY OF THE U.S. DEPARTMENT OF
STATE ............................................................................................................................

     PACE OF SHIFT TO DIGITAL .........................................................................................
     DIGITIZATION OF HISTORIC COLLECTIONS ..................................................................
     PRINT ACQUISITION PROCESS .....................................................................................
     WEB-ACCESSED DATABASES AND INTERNAL LAN DATABASES .......................................

CHAPTER FIVE: LUCENT TECHNOLOGIES ........................................................................

     TRACKING OF SPENDING ON COPYRIGHT INFORMATION ................................................
     LICENSE SELECTION & LICENSE TERM NEGOTIATION .....................................................
     MONITORING INFORMATION USAGE ..............................................................................
     LICENSING STRATEGY .................................................................................................
     ECONOMIES OF SCALE AND CENTRALIZATION OF PURCHASING .....................................
     NEGOTIATIONS WITH WEB-BASED INFORMATION VENDORS THAT ARE NOT TRADITIONAL
     ONLINE SERVICES .......................................................................................................
     SOURCES OF ORIGIN OF INFORMATION .........................................................................
     ACCESS ......................................................................................................................
     INTERNAL PRICING ......................................................................................................
     THE COSTS & BENEFITS OF ENCOURAGING DIGITAL INFORMATION USAGE ......................
     JOURNALS PURCHASING STRATEGY ..............................................................................
     ELECTRONIC JOURNALS ARCHIVAL STRATEGY ...............................................................
     DIRECTORIES PURCHASING/DISSEMINATION STRATEGY ................................................
     MAILING LISTS PURCHASING STRATEGIES .....................................................................
     INVESTMENT IN INFORMATION INFRASTRUCTURE STRATEGY ...........................................
     SPENDING FOR MAJOR COMMERCIAL ONLINE SERVICES ..................................................
     DISTANCE/ONLINE LEARNING CONTENT .........................................................................
     LICENSING BY VARIOUS DEPARTMENTS .........................................................................
     PRINT VS DIGITAL ........................................................................................................
     TRAINING & CUSTOMER SUPPORT ..................................................................................
     CONTENT PROCUREMENT STRATEGY ..............................................................................

YES, 1 COMPANY, AND THE OTHER INFORMATION IS PROPRIETARY ...............................

     COPYRIGHT ISSUES ......................................................................................................
     POWER TO MAKE THE CONTENT PURCHASING DECISION .................................................
     RETURN ON INVESTMENT FOR INFORMATION ...................................................................

CHAPTER SIX: COMPAQ COMPUTER CORPORATION'S WEBLIBRARY ..................................

     RISE OF THE WEB LIBRARY OR REVENGE OF THE LIBRARIANS ...........................................
     TIME & MONEY SAVINGS FROM THE DIGITAL LIBRARY ......................................................
     KNOWLEDGE MANAGEMENT RATHER THAN TRADITIONAL LIBRARIANSHIP ..........................
     PUSH TECHNOLOGY .......................................................................................................
     DIMENSIONS AND USE DATA FOR WEBLIBRARY ...............................................................
     WEBLIBRARY CONTENT & LICENSES ................................................................................
     NEGOTIATING WITH MARKET RESEARCH VENDORS ..........................................................
     USES OF FATBRAIN ........................................................................................................

CHAPTER SEVEN: FORD MOTOR COMPANY LEAN RESOURCE CENTER .................................

     KNOWLEDGE MANAGEMENT FOR FORD AND ITS SUPPLIERS ...............................................
     HALF LIBRARY/HALF LEARNING INSTITUTE ........................................................................
     INTRANET DEPENDENCY ..................................................................................................
     ALLIANCE WITH THE FORD SUPPLIER NETWORK ................................................................
     THE LRC DIGITAL BOOKSTORE ........................................................................................

CHAPTER SEVEN: AAB GLOBAL LUMMUS ............................................................................

     HOUSTON TX 77242-2833 ................................................................................................
     TRACKING OF SPENDING ON COPYRIGHT INFORMATION ...................................................
     LIBRARY: BOOKS MARKET REPORTS ............
     INTERNET ACCESSED VS. INTRANET ACCESSED FORMS OF DIGITAL INFORMATION ............
     CURRENT: CD-ROM .........................................................................................................
     LICENSE SELECTION & LICENSE TERM NEGOTIATION ........................................................
     MONITORING INFORMATION USAGE .................................................................................
     LICENSING STRATEGY .....................................................................................................
     ECONOMIES OF SCALE AND CENTRALIZATION OF PURCHASING .........................................
     N / A ..............................................................................................................................
     NEGOTIATIONS WITH WEB-BASED INFORMATION VENDORS THAT ARE NOT TRADITIONAL
     ONLINE SERVICES ...........................................................................................................
     UNFAMILIAR ....................................................................................................................
     SOURCES OF ORIGIN OF INFORMATION ............................................................................
     ACCESS .........................................................................................................................
     INTERNAL PRICING .........................................................................................................
     THE COSTS & BENEFITS OF ENCOURAGING DIGITAL INFORMATION USAGE ..........................
     JOURNALS PURCHASING STRATEGY ..................................................................................
     ELECTRONIC JOURNALS ARCHIVAL STRATEGY ............
     DIRECTORIES PURCHASING/DISSEMINATION STRATEGY ....................................................
     MAILING LISTS PURCHASING STRATEGIES ............
     INVESTMENT IN INFORMATION INFRASTRUCTURE STRATEGY ...............................................
     SPENDING FOR MAJOR COMMERCIAL ONLINE SERVICES .....................................................
     DISTANCE/ONLINE LEARNING CONTENT .............................................................................
     LICENSING BY VARIOUS DEPARTMENTS .............................................................................
     PRINT VS DIGITAL ............................................................................................................
     TRAINING & CUSTOMER SUPPORT ......................................................................................
     CONTENT PROCUREMENT STRATEGY ...................................................................................
     COPYRIGHT ISSUES ..........................................................................................................
     POWER TO MAKE THE PURCHASING DECISION ....................................................................
     RETURN ON INVESTMENT FOR INFORMATION .......................................................................

CHAPTER EIGHT: FRANKEL & COMPANY — INFORMATION CENTER ......................................

     FORMS OF DIGITAL INFORMATION ......................................................................................
     LICENSE SELECTION ..........................................................................................................
     SOURCES OF ORIGIN OF INFORMATION ...............................................................................
     COSTS, BENEFITS OF DIGITAL USE .....................................................................................
     JOURNALS PURCHASING STRATEGY ....................................................................................
     ACCESS/PRICING ..............................................................................................................
     LICENSING BY DEPARTMENTS .............................................................................................

CHAPTER NINE: CHEVRON SERVICES COMPANY .....................................................................

     FORMS OF DIGITAL INFORMATION .......................................................................................
     LICENSE SELECTION AND TERM NEGOTIATION .....................................................................
     ECONOMIES OF SCALE ........................................................................................................
     SOURCES OF ORIGIN OF INFORMATION ................................................................................
     ACCESS .............................................................................................................................
     INTERNAL PRICING .............................................................................................................
     COSTS, BENEFITS OF ENCOURAGING DIGITAL INFORMATION USAGE ......................................
     JOURNALS PURCHASING STRATEGY ......................................................................................
     LICENSING BY DEPARTMENTS ...............................................................................................
     PRINT VS. DIGITAL ..............................................................................................................
     COPYRIGHT CLEARANCE ......................................................................................................

CHAPTER TEN: CRESTAR .........................................................................................................

     FORMS OF DIGITAL INFORMATION .........................................................................................
     LICENSE SELECTION AND TERM NEGOTIATION .......................................................................
     ECONOMIES OF SCALE ..........................................................................................................
     SOURCES OF ORIGIN OF INFORMATION ..................................................................................
     ACCESS ...............................................................................................................................
     SPENDING ............................................................................................................................
     DISTANCE/ONLINE LEARNING CENTER ....................................................................................
     PRINT VS. DIGITAL ................................................................................................................
     COPYRIGHT CLEARANCE ........................................................................................................

CHAPTER ELEVEN: ARTHUR ANDERSEN LLP ..............................................................................

     FORMS OF DIGITAL INFORMATION ..........................................................................................
     LICENSE SELECTION AND TERM NEGOTIATION ........................................................................
     SOURCES OF ORIGIN OF INFORMATION ..................................................................................
     INTERNAL PRICING ...............................................................................................................
     JOURNALS PURCHASING STRATEGY ........................................................................................
     JOURNALS DISSEMINATION STRATEGY ...................................................................................
     SPENDING ............................................................................................................................
     LICENSING BY DEPARTMENTS ................................................................................................
     PRINT VS. DIGITAL ...............................................................................................................
     COPYRIGHT CLEARANCE .......................................................................................................

APPENDIX 1 .............................................................................................................................

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