Corporate Library Benchmarks
This special report is based on a survey of 65 corporate and other business libraries, mostly drawn from leading
American and Canadian corporations. The mean 1999 sale of the companies in the sample was $7.1 billion.
Although the sample focuses primarily on major corporations, the sample also includes data from libraries for
leading MBA programs, major business trade association libraries and business regulatory agency libraries. This
is Primary Research Group's third major report on corporate libraries. The report provides a complete analysis
of how corporate library spending and management practices have changed over the years. Data is broken out
specifically for financial institutions, major consulting firms, manufacturers and utilities, high tech firms, and
media companies. The report gives critical benchmarking data for corporate libraries. More than 250 tables
of data or graphs, many broken out by type of industry and company size, give benchmarking and trend data.
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TABLE OF CONTENTS
SAMPLE CHARACTERISTICS
Sales
Number Of Employees
Industry Distribution Of The Companies In The Sample
Description Of The Industry Definitions
SUMMARY OF MAJOR FINDINGS
Use Of Commercial Online Services
Policies Regarding Database Acquisition Decisions
Impact Of Web Use On Information Expenditures
Historic Developments In The 1990’s Among Corporate Libraries
Use Of Document Delivery Services
CD-ROM
Patron Satisfaction Surveys
Spending for Software
Electronic Journals
Switching Online Catalog Vendors
Use Of Electronic Reserves
Corporate Librarians Report Increased Demand for Old Fashioned Paper
Library Web Page Development
Web Management
TREND DATA FOR CORPORATE RESEARCH LIBRARIES
SECTION ONE: USE OF COMMERCIAL ONLINE SERVICES
Mean Expenditure For Commercial Online Services In 2000
Overview Of The Percentage Of Libraries’ That Have Flat Rate Agreements
With Various Online Information Services
Percentage Of Libraries That Have A Flat Rate Agreement With Dow Jones,
Broken Out By The Number Of Employees
Percentage Of Libraries That Have A Flat Rate Agreement With Lexis-Nexis,
Broken Out By The Number Of Employees
Percentage Of Libraries That Have Flat Rate Agreement With Westlaw, Broken
Out By The Number Of Employees
Percentage Of Libraries That Have A Flat Rate Agreement With Investext,
Broken Out By The Number Of Employees
Percentage Of Libraries That Have A Flat Rate Agreement With Dun & Bradstreet,
Broken Out By The Number Of Employees
Percentage Of Libraries That Have A Long Flat Rate Agreement With Any
Online Services
Percentage Of Libraries That Had Their Fees Increase After Renewing Flat
Rate Contracts
Comparison Of Changes In Fees And Changes In Usage After Negotiation Of
A New Flat Rate Contract
Percentage Libraries That Have A Formal Review Mechanism To Determine
Usage Levels For Various Database And Online Services
Frequency Of Reports Produced For The Purpose Of Tracking Database Usage
Mean Number Of Unique Databases Examined On A Free Basis By Libraries
Number Of Databases To Which The Libraries Subscribed After A Free Trial
Period
Number Of Database Subscriptions Cancelled By Libraries Last Year
Number Of Cancelled Database Subscriptions Due To An Increase In The Cost
For The Database
Number Of Database Subscriptions Cancelled Due To Insufficient Usage
SECTION TWO: USE OF ELECTRONIC & TRADITIONAL DOCUMENT DELIVERY SERVICES
Mean Expenditure For Electronic Document Delivery Services In 2000
Percentage Of Journals Not Subscribed To By The Libraries That Are Requested
By Patrons And Supplied Through Inter-Library Loan
Percentage Of Journals Not Subscribed To By The Library That Are Requested
By Patrons And Supplied Through Electronic Document Delivery Services
Percentage Of Journals Not Subscribed To By The Library That Are Requested
By Patrons And Supplied Through Traditional Document Delivery Services
Percentage Of Journals Requested By Patrons, Not Subscribed To By The
Libraries, That Are Obtained Through Other Sources
Percentage Change In Usage Of Document Delivery Service Over The Past
Two Years
Overview Of Libraries’ Subscription To Electronic Document Delivery Services
Percentage of libraries that subscribe to Northern Light
Percentage Of Libraries That Subscribe To Or Use UNCOVER
Percentage Of Libraries That Subscribe To CARL
Percentage Of Libraries That Subscribe To Or Use Other Document Delivery
Services
Extent To Which Library Subsidizes Document Delivery Service For Its Primary
Clientele
Percentage Of Libraries That Provide Users With Access To A Document Delivery
Service Allowing Unmediated End-User Ordering Of Articles For Which User
Pays On A Per-Item Basis
SECTION THREE: CD-ROM
Average Number Of Subscriptions To CD-ROM Databases
Number Of CD-ROM Subscriptions That Are Under A Network License So That
More Than One Workstation Can Use It
Average Number Of Workstations That, Under The Terms Of Network Licenses,
Are Allowed Access To The CD-ROM Database
Mean Total Expenditure For CD-ROM Database Licenses In 2000
Number Of DVD Players (Including Those Embodied In Personal Computers)
Available In The Library
Number Of DVD Players Being Planned For Acquisition For Next Year
SECTION FOUR: USE OF THE INTERNET
Percentage Change In Internet Usage By Patrons At The Library In The Past
Six Months
Percentage Of Librarians That Frequently Use The Following Search Engines
Percentage Of Libraries That Frequently Use Lycos As A Search Engine,
Broken Out By Number Of Employees Of The Parent Organization
Percentage Of Libraries That Frequently Use Hotbot As A Search Engine,
Broken Out By Number Of Employees Of The Parent Organization
Percentage Of Libraries That Frequently Use Infoseek As A Search Engine,
Broken Out By Number Of Employees Of The Parent Organization
Percentage Of Libraries That Frequently Use Yahoo As A Search Engine,
Broken Out By Number Of Employees Of The Parent Organization
Percentage Of Libraries That Frequently Use Alta Vista As A Search Engine,
Broken Out By Number Of Employees Of The Parent Organization
Percentage Of Libraries That Frequently Use Web Crawler As A Search Engine,
Broken Out By Number Of Employees Of The Parent Organization
Percentage Of Libraries That Frequently Use Excite As A Search Engine,
Broken Out By Number Of Employees Of The Parent Organization
Percentage Of Libraries That Frequently Use Go To As A Search Engine,
Broken Out By Number Of Employees Of The Parent Organization
Percentage Of Libraries That Frequently Use Galaxy As A Search Engine,
Broken Out By Number Of Employees Of The Parent Organization
SECTION FIVE: USE OF PATRON SATISFACTION SURVEYS
Percentage Of Libraries That Have Ever Conducted A Survey Of Patron Satisfaction
Mean Sample Size Of The Patron Satisfaction Surveys
Percentage Of Libraries That Conducted The Patron Satisfaction Survey
On Their Own Without An Outside Consultant
SECTION SIX: USE OF SOFTWARE
Mean Planned Expenditure For Software (Including Licenses And New Purchases
But Excluding CD-ROM Subscriptions) For 2000
Percentage Of Library Software Spending Accounted For By Licenses To Basic
Operating Systems And Basic PC Software Such As Browsers, Word Processing
,Database, Spreadsheet And Presentation Software
Percentages Of Libraries That Paid For Operating System And Basic PC Software
Licenses Out Of Their Own Budget
SECTION SEVEN: PRINT SUBSCRIPTIONS TO JOURNALS
Number Of Print Subscriptions To Journals The Libraries Will Maintain
In 2000
Mean Total Expenditure Planned For Print Journal Subscriptions In 2000
SECTION EIGHT: SUBSCRIPTIONS TO ELECTRONIC JOURNALS
Mean Expenditure For Subscriptions To Electronic Journals In 1999
Mean Expenditure For Subscriptions To Electronic Journals In 2000
Number Of Subscriptions To Electronic Journals
Number Of Subscriptions To Electronic Journals Requiring A Subscription
Fee
Mean Number Of Subscriptions To Electronic-Access-Only Journals That Libraries
Will Pay For In 1999
Mean Number Of Subscriptions To Electronic-Access-Only Journals That Libraries
Will Pay For In 2000
Mean Total Expenditure Last Fiscal Year For Subscriptions To Electronic-Only
Journals
Mean Number Of Journals Subscribed To That Offers Free Access To An Electronic
Version
Number Of Print Journals Subscribed To By Libraries That Require Additional
Fees For Access To The Electronic Version
Mean Total Cost For Additional Access To Electronic Versions Of Print
Journals That Were Subscribed To By The Libraries
Overview Of E-Journal Services Used By Libraries
Percentage Of Libraries That Offer JSTOR For Patron Access, Broken Out
By Number Of Employees Of The Parent Organization
Percentage Of Libraries That Offer Blackwell’s Electronic Journal Navigator
For Patron Access, Broken Out By Number Of Employees Of The Parent Organization
Percentage Of Libraries That Offer Blackwell’s Electronic Journal Navigator
For Patron Access, Broken Out By Number Of Employees Of The Parent Organization
Percentage Of Libraries That Offer Other E-Journal Services For Patron
Access, Broken Out By Number Of Employees Of The Parent Organization
SECTION NINE: CATALOGING
Percentage Of Libraries That Have Switched Online Catalogs In The Past
Three Years
Percentage Of Libraries That Switched Catalogs Due To The Previous Catalog
Vendor Going Out Of Business
Percentage Of Libraries That Switched Vendors Due To The Previous Vendor
Merging With Another Company And The Library’s Subsequent Investigation
Of Alternatives
Percentage Of Libraries That Switched Vendors Due To The Previous Vendor’s
Inability To Deliver Technical Capabilities That The Library Needed
Overview Of Libraries’ Membership To Catalog Services
Percentage Of Libraries That Are Members Of RLG, Broken Out By Number
Of Employees Of The Parent Organization
Percentage Of Libraries That Are Members Of Other Cataloging Services,
Broken Out By Number Of Employees Of The Parent Organization
Percentage Of Original Cataloging Performed In-House
Percentage Of Copy Cataloging Done In-House
Mean Budget For Cataloging Department Last Year
Percentage Of Original Cataloging Done Through Outsourcing
Percentage Of Copy Cataloging Done Through Outsourcing
Type of industry
Mean Total Expenditure For Outsourcing Of Cataloging
Percentage Of Libraries That Catalog Web Resources
Percentage Of Libraries That Offer Descriptions At The Collection Level
For Archival And Manuscript Collections Acquired
Percentage Of Libraries That Offer Descriptions Of Archival And Manuscript
Collections Acquired At The Series Level
Percentage Of Libraries That Offer Descriptions At The Folder Level For
Archival And Manuscript Collections Acquired
Percentage Of Libraries That Offer Descriptions At The Item Level For
Archival And Manuscript Collections Acquired
Percentage Of Libraries That Offer Descriptions At Levels Varying According
To Importance, For Archival And Manuscript Collections Acquired
Percentage Of Libraries That Offer Finding Aids On The Web, For Archival
And Manuscript Collections
Change In Demand For Assistance From Librarian (Including Telephone, Mail,
And Online Queries From Researchers And Educators As Well As Visits To
The Library To Use Collections) As A Result Of Making Finding Aids Accessible
On The Web
Percentage Of Libraries That Use The Encoded Archival Description Document
Type Definition Application Of Standard Generalized Markup Languages (SGML)
For Their Finding Aids On The Web
Mean Total Spending In The Past Fiscal Year On Cataloging, Recording Inventory
And Creating Aids For Archival And Manuscript Collections
Mean Total Amount Spent Last Year To Support Continuing Education And
Training For All Of The Library's’ Employees Responsible For Any Aspect
Of Cataloging Published And Unpublished Materials
Mean Expenditure For Development Of The Library’s Home Web Page
Percentage Of Libraries That Offer Reservations For Workstations Or Databases
Through The Library Web Page
Percentage Of Libraries That Maintain Their Own Intranet
Percentage Of Libraries That Allow Only The Manager To Add Content To
The Intranet
Percentage Of Libraries That Allow Only The Professional Librarians And
Managers To Add Content To The Library’s Intranet
Percentage Of Libraries That Allow Managers, Professional Librarians,
And Paraprofessionals To Add Content To The Library’s Intranet
Percentage Of Libraries Where The Availability Of Material On The Library
Intranet Has Replaced Library’s Policy And Procedures Manual In Print
Form
Percentage Of Libraries Where The Availability Of Material On The Library
Intranet Has Replaced Library’s Manuals In Print Form
Percentage Of Libraries Where The Availability Of Material On The Library
Intranet Has Replaced Library’s Training Manuals In Print Form
Percentage Of Libraries Where The Availability Of Material On The Library
Intranet Has Replaced The Library’s Printed Forms, Such As Order Forms,
Request Forma, And Exit Interview Forms
Percentage Of Libraries Where The Availability Of Material On The Library
Intranet Has Replaced Library’s Staff Meetings (Of Any Type And Level)
SECTION TEN: BOOKS
Mean Expenditure For Books In 2000
Change In Demand For Books From Patrons In The Last Two Years
Mean Expenditure For Maps And Other Topographical Information, Including
Electronic, In 1998
Mean Expenditure For Maps And Other Topographical Information, Including
Electronic, In 1999
Mean Planned Expenditure For Maps And Other Topographical Information,
Including Electronic, In 2000
SECTION ELEVEN: DIRECTORIES
Mean Planned Expenditure For Subscriptions To Directories (Print Form)
In 2000
Mean Expenditure For Magazine And Newsletter Subscriptions In 2000
SECTION TWELVE: AUDIO-VISUAL MATERIALS
Mean Total Expenditure For Audio-Video Material Such As CD’s, Tapes, Books
On Cassette, Laser Disks, Microfilm, Microfiche, And Films On Video, Paintings
For 2000
Percentage Of Libraries That Offer An Electronic Reserves Service To Support
Training, Course Work, Or Any Other Organizational Objectives
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