Study Title: LOCAL PHONE SERVICE CUSTOMER SATISFACTION STUDY: Small & Medium Sized Businesses
Estimated Publication Date: January 25, 2001
# of Tables & Charts: 35
Publication Price: $895.00
Description: This study examines the level of customer satisfaction that small & medium sized businesses have with their local phone service. The study breaks out levels of customer satisfaction using quantitative scales common in customer satisfaction research. Customer satisfaction data is broken out by industry, geographic region, company size, amount of monthly long distance spending, extent of internet usage and other criteria. The data helps marketers of local phone service to focus on those companies most likely to switch suppliers
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Study Title: THE US SMALL & MEDIUM SIZED BUSINESS MARKET FOR INTERNET-BASED FAX SERVICES, FAX MACHINES, AND RELATED TECHNOLOGY
Estimated Publication Date: January 25, 2001
# of Tables: 650
Price: $1695.00
Description: This report examines the dramatically changing patterns of fax machine, technology and service usage by small and medium-sized businesses in the United States over the past 7 years. Data is provided for spending and usage of fax machines and fax services, as well as for toner cartridge and fax film. Separate data is provided for upscale machines and dual use fax machines. The report provides extensive data about the number and type of fax machines in use and plans for new purchases over the next two years, helping marketers of fax machines and fax services to focus on the most likely customers. The report includes extensive data on the use of internet-based fax services (FOIP), and measures the number and type of companies that send or receive faxes via the internet or plan to use such services in the near future. It also gives extensive data on those companies that are sending more faxes than in the past, those that are sending fewer, and those that are sending about the same amount.

*Data for fax machines, cartridges and film, and internet-based fax services can be purchased separately
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Study Title: THE SHIFT TO BROADBAND ACCESS BY SMALL & MEDIUM SIZED BUSINESSES
Estimated Publication Date: February 1, 2001
# of Tables: 300
Price: $1450.00
This report measures current and planned usage of internet mechanisms (focusing particularly but not exclusively n broadband) such as DSL, Cable, Wireless, ISDN, T-1/T-3 and dial up connections. For each type of connection, the report gives data on current usage and planned purchases. Data is presented separately for various internet access suppliers, and by criteria such as industry type, company size, geographic region, number of phone lines, long distance bill and other criteria.

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Study Title: SMALL & MEDIUM SIZED BUSINESS MARKETS FOR PROVIDERS OF INTRANETS & INTRANET SERVICES
Estimated Publication Date: February 10, 2001
# of Tables: 350+
Price: $1395.00

This report from Primary Research Group looks at the intranet development plans of small and medium-sized businesses in the United States, pinpointing use of intranets and local/wide area networks, as well as current use and plans for use of web-based virtual intranets from third party providers. The report also looks at small/medium sized company usage of Lotus Notes.

The report is ideal for hardware, software and IT consulting providers that want to hone in on the most likely markets for their intranet-oriented services. As the big company intranet market begins to reach maturity, the small and medium-sized intranet services market has heated up and provides some of the best opportunities for providers of software, virtual "intranets", and other intranet management services.
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Study Title: UNIFIED MESSAGING & VOICE PROCESSING AND UNIFIED MESSAGING: Small & Medium Sized Company Purchasing Plans and Preferences
Estimated Publication Date: January 20, 2001
# of Tables: 450+
Price: $1450.00

Description: This report looks at the complete purchasing history of voice processing systems by small & medium sized American businesses from 1990 to 2000, and includes extensive forecasts based on historical data and the purchasing plans of a sample of more than 300 small and medium-sized businesses. The report presents data separately for interactive voice response systems and for overall voice processing systems, giving detailed data on % of companies with systems, date of purchase, amount paid, purchase or re-purchase plans, feature preferences and other factors. The intent of the report is to enable marketers of voice processing systems to segment the market by industry, geographic region, telecom technology usage characteristic or other factor that indicates a higher than average propensity to invest in voice processing systems. The report focuses strongly on telecom/computer integration, as it pertains to the voice processing industry, and voice processing/web/cellular integration.

In our survey, we asked telecom managers to rank their interest in product features such as joint email/voice mail boxes, the reception of voice message on pagers or cell phones, voice command to send faxes, and voice communication at web sites. The report presents detailed quantitative ranking data on the usefulness of these and other voice product features.
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Study Title: VIDEOCONFERENCING DATA REPORT: Small & Medium Sized Business Markets
Estimated Publication Date: January 25, 2001
# of Tables: 120+
Post Publication Price: $1295.00

Description: The report provides a road map to the use of videoconferencing by small and medium-sized American businesses, defining the % that have ever conducted a videoconference, the extent of videoconferencing, and the types of videoconferencing conducted. The report presents data separately for computer-to-computer and internet videoconferencing, out of office videoconferencing though a commercial videoconferencing center, and videoconferencing through a wireless network. The report enables marketers to track the number of videoconferences held and the amount spent by small & medium sized American businesses. Data is broken out by type of industry, company size, geographic region, # of phone lines and other criteria.
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Study Title: US CORPRATE DISTANCE LEARNING MARKETS
Estimated Publication Date: January 18, 2001
Sample Size: 500
# of Tables: 175+
Post Publication Price: $1895.00 (25% discount for accredited academic institutions)
Description: The report includes data from 3 separate samples taken in 2000,with a small sample of law firms & colleges taken in 1999). 8/2000 data for small and medium-sized businesses can be purchased separately. To our knowledge this is the only commercially available report that actually measures with extensive sampling the US business and industry market for distance learning.

The report gives data on the % of companies that have any kind of arrangement with a supplier of distance learning programs, the number of employees trained through such programs, and total company spending for distance learning. The report also presents extensive data on the kind, type and number of US companies that plan to use distance learning within the next two years.
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Study Title: LONG DISTANCE TELEPHONE SERVICES: Small & Medium Sized Business Markets
Estimated Publication Date: February 5, 2001
# of Tables: 80
Publication Price: $995.00
Description: The long distance market has been forced open and Baby Bells and resellers have gradually wrestled away segments of this turbulent market from the major players. This report helps marketers of long distance telephone services to pinpoint the average cost per minute paid by companies in different industries, and select those that might be most susceptible to changing suppliers. It also helps suppliers to define those industries and type of companies that may need special service provisions to keep them on board with the same supplier.

The report presents data on the % of companies that have changed long distance suppliers in the past year,, and breaks out long distance spending per minute and overall total spending per month by criteria such as company size, industry, geographic region, number of phone lines, extent of internet usage and other criteria. The report also gives data on the use of internet telephony by small and medium-sized businesses, presenting detailed information on the % of companies that have used internet telephony for long distance, or plan its use within the next 2 years. Data for internet telephony usage and planned usage by small and medium sized businesses can be purchased separately.
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Study Title: Web Site Hosting, Design, Maintenance and Ecommerce Solutions: Purchasing Plans of Small & Medium Sized Businesses
# of Tables: 400+
Publication Price: $995.00
Description: This study looks closely at the internet access and web development plans of small & medium sized businesses in the United States. The study gives data on the percentage and number of firms with internet access, web sites, plans to access the internet or develop web sites. It defines how much companies spend to develop their web sites, and the percentage and number of companies that currently outsource web site maintenance or that plan to do so in the near future. Data is broken out by company size, industry type, number of access lines and other criteria.
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