The US SMALL & MEDIUM SIZED BUSINESS MARKET FOR INTERNET-BASED FAX
This report examines the dramatically changing patterns of fax machine, technology and service usage by small and medium-sized
businesses in the United States over the past 7 years. Data is provided for spending and usage of fax machines and fax services,
as well as for toner cartridge and fax film. Separate data is provided for upscale machines and dual use fax machines. The report
provides extensive data about the number and type of fax machines in use and plans for new purchases over the next two years, helping
marketers of fax machines and fax services to focus on the most likely customers. The report includes extensive data on the use of
internet-based fax services (FOIP), and measures the number and type of companies that send or receive faxes via the internet or plan
to use such services in the near future. It also gives extensive data on those companies that are sending more faxes than in the past,
those that are sending fewer, and those that are sending about the same amount. 


Publication Date: January 2000/Price: $1,395.00 

METHODOLOGY .

CHARACTERISTICS OF THE SAMPLE .

SAMPLE BROKEN OUT BY COMPANY SIZE .

SAMPLE BROKEN OUT BY GEOGRAPHIC REGION .

SAMPLE BROKEN OUT BY NUMBER OF COMMUNICATION ACCESS LINES .

SAMPLE BROKEN OUT BY INDUSTRY .

SUMMARY OF MAJOR FINDINGS .

DRAMATIC DROP IN FAX MACHINE PURCHASING PLANS .

RISE OF FOIP SERVICES .

AS SOUTH AND MIDWEST EMBRACE FOIP, FAX MACHINE SALES WILL SUFFER .

STOCK OF FAX MACHINES THAT ALSO FUNCTION AS SCANNERS EXCEEDS 2.5 MILLION IN THE SMB MARKET .

MORE THAN 1.5 MILLION COMPANIES IN THE SMB MARKET HAVE HIGH END FAX MACHINES .

BYPASSING THE STAND-ALONE FAX MACHINE: HOW OFTEN? .

SPENDING FOR FAX TONER, CARTRIDES AND DRUMS .

RISING # OF SMB COMPANIES USING FOIP .

IMPLICATIONS FOR UNIFIED MESSAGING .

1% of the NATION’S GNP UP FOR GRABS .

THE RESILIANT FAX MACHINE? .

THE FAX MACHINE NICHE .

FOIP GAINS .

FOIP DEVELOPS .

FACTORS HOLDING BACK FOIP FADE .

IMPORTANCE OF SCANNING .

INTERNET FAXES AND EMAILS .

CHAPTER ONE: PROFILES BY COMPANY SIZE:  Use of Fax Technology .

Companies With 1 To 5 Employees .

Companies With 6 To 19 Employees .

Companies With 20 To 49 Employees .

Companies With 50 To 149 Employees .

Companies With 150 To 399 Employees .

Companies With 400 to 3,000 Employees .

CHAPER TWO: INDUSTRY PROFILES: Use of Fax TEchnology .

Light Manufacturing .

Heavy Manufacturing .

Utilities .

Retail & Consumer Oriented Services .

Wholesale .

Finance, Insurance & Real Estate (FIRE) .

Business Services .

The Professions & Research .

Construction & Mining .

CHAPTER THREE: REGIONAL PROFILES: USE OF FAX TECHNOLOGY .

Midwest .

South .

Northeast/Mid-Atlantic .

CHAPTER FOUR: HOW TO USE THE DATA TABLES IN THIS REPORT .

CHAPTER FIVE: MARKET SHARE OVERVIEW OF COMMONLY USED FAX BRANDS .

CHAPTER SIX: MEAN NUMBER OF FAXES MACHINES CURRENTLY IN USE, BY REGION .

OVERALL MARKET PROJECTIONS .

MEAN NUMBER OF FAX MACHINES IN USE - MIDWEST .

MEAN NUMBER OF FAX MACHINES IN USE -SOUTH .

MEAN NUMBER OF FAX MACHINES IN USE -NORTHEAST/MID-ATLANTIC .

MEAN NUMBER OF FAX MACHINES IN USE - WEST .

CHAPTER SEVEN: MEAN NUMBER OF FAX MACHINES CURRENTLY IN USE, BY COMPANY SIZE .

OVERALL MARKET PROJECTIONS .

MEAN NUMBER OF FAX MACHINE IN USE -COMPANIES WITH 1 to 5 EMPLOYEES .

MEAN NUMBER OF FAX MACHINES IN USE -COMPANIES WITH 20 to 49 EMPLOYEES .

MEAN NUMBER OF FAX MACHINES IN USE - COMPANIES WITH 50 to 149 EMPLOYEES .

MEAN NUMBER OF FAX MACHINES IN USE - COMPANIES WITH 150 to 399 EMPLOYEES .

MEAN NUMBER OF FAX MACHINES IN USE - COMPANIES WITH 400 to 3,000 EMPLOYEES .

CHAPTER EIGHT: MEAN NUMBER OF FAX MACHINES CURRENTLY IN USE, BY INDUSTRY .

MEAN NUMBER OF FAX MACHINES IN USE - Companies in light manufacturing .

MEAN NUMBER OF FAX MACHINES IN USE - Companies in the sample in heavy manufacturing and mining .

MEAN NUMBER OF FAX MACHINES IN USE -Companies in the sample in utility industries .

MEAN NUMBER OF FAX MACHINES IN USE -Companies in retails & consumer oriented services .

MEAN NUMBER OF FAX MACHINES IN USE -Companies in finance, insurance & real estate .

MEAN NUMBER OF FAX MACHINES IN USE -Companies in wholesale .

MEAN NUMBER OF FAX MACHINES IN USE -Companies in miscellaneous business services .

MEAN NUMBER OF FAX MACHINES IN USE - Companies in The Professions & Research .

MEAN NUMBER OF FAX MACHINES IN USE - Companies in construction .

CHAPTER NINE: MEAN NUMBER OF FAX MACHINES CURRENTLY IN USE, BY TOTAL NUMBER OF COMMUNICATION LINES .

MEAN NUMBER OF FAX MACHINES IN USE - COMPANIES That maintain a total of 1 to 2 communication lines .

MEAN NUMBER OF FAX MACHINES IN USE - COMPANIES That maintain a total of 3 to 4 communication lines .

MEAN NUMBER OF FAX MACHINES IN USE - COMPANIES That maintain a total of 5 to 6 communication lines .

MEAN NUMBER OF FAX MACHINES IN USE - COMPANIES That maintain a total of 7 to 10 communication lines .

MEAN NUMBER OF FAX MACHINES IN USE - COMPANIES That maintain a total of 11 to 20 communication lines .

MEAN NUMBER OF FAX MACHINES IN USE - COMPANIES That maintain a total of 21 to 40 communication lines .

MEAN NUMBER OF FAX MACHINES IN USE - COMPANIES That maintain a total of 41 to 90 communication lines .

MEAN NUMBER OF FAX MACHINES IN USE - COMPANIES That maintain a total of 91+ communication lines .

CHAPTER TEN: MEAN NUMBER OF FAX MACHINES PURCHASED IN THE SMB MARKET FOR THE PERIOD NOVEMBER 1999 TO OCTOBER
2000, BY REGION .

OVERALL MARKET PROJECTIONS .

MEAN NUMBER OF FAX MACHINES PURCHASED, PAST YEAR - MIDWEST .

MEAN NUMBER OF FAX MACHINES PURCHASED, PAST YEAR - SOUTH .

MEAN NUMBER OF FAX MACHINES PURCHASED, PAST YEAR - NORTHEAST/MID-ATLANTIC .

MEAN NUMBER OF FAX MACHINES PURCHASED, PAST YEAR - WEST .

CHAPTER ELEVEN: MEAN NUMBER OF FAX MACHINES PURCHASED FOR THE PERIOD NOVEMBER 1999 TO OCTOBER 2000, BY
COMPANY SIZE .

OVERALL MARKET PROJECTIONS .

MEAN NUMBER OF FAX MACHINES PURCHASED, PAST YEAR - COMPANIES WITH 1 to 5 EMPLOYEES .

MEAN NUMBER OF FAX MACHINES PURCHASED, PAST YEAR - COMPANIES WITH 6 to 19 EMPLOYEES .

MEAN NUMBER OF FAX MACHINES PURCHASED, PAST YEAR - COMPANIES WITH 20 to 49 EMPLOYEES .

MEAN NUMBER OF FAX MACHINES PURCHASED, PAST YEAR - COMPANIES WITH 50 to 149 EMPLOYEES .

MEAN NUMBER OF FAX MACHINES PURCHASED, PAST YEAR - COMPANIES WITH 150 to 399 EMPLOYEES .

MEAN NUMBER OF FAX MACHINES PURCHASED, PAST YEAR - COMPANIES WITH 400 to 3,000 EMPLOYEES .

CHAPTER TWELVE: MEAN NUMBER OF FAX MACHINES PURCHASED FOR THE PERIOD NOVEMBER 1999 TO OCTOBER 2000, BY
INDUSTRY TYPE .

MEAN NUMBER OF FAX MACHINES PURCHASED, PAST YEAR - Companies in light manufacturing .

MEAN NUMBER OF FAX MACHINES PURCHASED, PAST YEAR - Companies in the sample in heavy manufacturing .

MEAN NUMBER OF FAX MACHINES PURCHASED, PAST YEAR - Companies in the sample in utility industries .

MEAN NUMBER OF FAX MACHINES PURCHASED, PAST YEAR - Companies in retail & consumer oriented services .

MEAN NUMBER OF FAX MACHINES PURCHASED, PAST YEAR - Companies in finance, insurance & real estate .

MEAN NUMBER OF FAX MACHINES PURCHASED, PAST YEAR - Companies in wholesale .

MEAN NUMBER OF FAX MACHINES PURCHASED, PAST YEAR - Companies in miscellaneous business services .

MEAN NUMBER OF FAX MACHINES PURCHASED, PAST YEAR - Companies in The Professions & Research .

MEAN NUMBER OF FAX MACHINES PURCHASED, PAST YEAR - Companies in construction & mining .

CHAPTER THIRTEEN: MEAN NUMBER OF FAX MACHINES PURCHASED FOR THE PERIOD NOVEMBER 1999 TO OCTOBER 2000, BY TOTAL

MEAN NUMBER OF COMMUNICATION LINES MAINTAINED .

MEAN NUMBER OF FAX MACHINES PURCHASED, PAST YEAR - COMPANIES That maintain a total of 1 to 2 communication lines .

MEAN NUMBER OF FAX MACHINES PURCHASED, PAST YEAR - COMPANIES That maintain a total of 3 to 4 communication lines .

MEAN NUMBER OF FAX MACHINES PURCHASED, PAST YEAR - COMPANIES That maintain a total of 5 to 6 communication lines .

MEAN NUMBER OF FAX MACHINES PURCHASED, PAST YEAR - COMPANIES That maintain a total of 7 to 10 communication lines .

MEAN NUMBER OF FAX MACHINES PURCHASED, PAST YEAR - COMPANIES That maintain a total of 11 to 20 communication lines .

MEAN NUMBER OF FAX MACHINES PURCHASED, PAST YEAR - COMPANIES That maintain a total of 21 to 40 communication lines .

MEAN NUMBER OF FAX MACHINES PURCHASED, PAST YEAR - COMPANIES That maintain a total of 41 to 90 communication lines .

CHAPTER 14: MEAN NUMBER OF FAX MACHINES PLANNED FOR PURCHASE FOR THE PERIOD OF NOVEMBER 2000 TO OCTOBER 2001,
BY REGION .

Overall Market Projections .

MEAN NUMBER OF FAX MACHINES PLANNED FOR PURCHASE, NEXT YEAR - MIDWEST .

MEAN NUMBER OF FAX MACHINES PLANNED FOR PURCHASE, NEXT YEAR - SOUTH .

MEAN NUMBER OF FAX MACHINES PLANNED FOR PURCHASE, NEXT YEAR - NORTHEAST/MID-ATLANTIC .

MEAN NUMBER OF FAX MACHINES PLANNED FOR PURCHASE, NEXT YEAR - WEST .

CHAPTER 15: MEAN NUMBER OF FAX MACHINES PLANNED FOR PURCHASE FOR THE PERIOD OF  NOVEMBER 2000 TO OCTOBER 2001,
BY COMPANY SIZE .

OVERALL MARKET PROJECTIONS .

MEAN NUMBER OF FAX MACHINES PLANNED FOR PURCHASE, NEXT YEAR - COMPANIES WITH 1 to 5 EMPLOYEES .

MEAN NUMBER OF FAX MACHINES PLANNED FOR PURCHASE, NEXT YEAR - COMPANIES WITH 6 to 19 EMPLOYEES .

MEAN NUMBER OF FAX MACHINES PLANNED FOR PURCHASE, NEXT YEAR - COMPANIES WITH 20 to 49 EMPLOYEES .

MEAN NUMBER OF FAX MACHINES PLANNED FOR PURCHASE, NEXT YEAR - COMPANIES WITH 50 to 149 EMPLOYEES .

MEAN NUMBER OF FAX MACHINES PLANNED FOR PURCHASE, NEXT YEAR - COMPANIES WITH 150 to 399 EMPLOYEES .

MEAN NUMBER OF FAX MACHINES PLANNED FOR PURCHASE, NEXT YEAR - COMPANIES WITH 400 to 3,000 EMPLOYEES .

CHAPTER 16: MEAN NUMBER OF FAX MACHINES PLANNED FOR PURCHASE FOR THE PERIOD OF  NOVEMBER 2000 TO OCTOBER 2001,
BY INDUSTRY TYPE .

MEAN NUMBER OF FAX MACHINES PLANNED FOR PURCHASE, NEXT YEAR - Companies in light manufacturing .

MEAN NUMBER OF FAX MACHINES PLANNED FOR PURCHASE, NEXT YEAR - Companies in the sample in heavy manufacturing .

MEAN NUMBER OF FAX MACHINES PLANNED FOR PURCHASE, NEXT YEAR - Companies in the sample in utility industries .

MEAN NUMBER OF FAX MACHINES PLANNED FOR PURCHASE, NEXT YEAR - Companies in retail & consumer oriented services .

MEAN NUMBER OF FAX MACHINES PLANNED FOR PURCHASE, NEXT YEAR - Companies in finance, insurance & real estate .

MEAN NUMBER OF FAX MACHINES PLANNED FOR PURCHASE, NEXT YEAR - Companies in wholesale .

MEAN NUMBER OF FAX MACHINES PLANNED FOR PURCHASE, NEXT YEAR - Companies in miscellaneous business services .

MEAN NUMBER OF FAX MACHINES PLANNED FOR PURCHASE, NEXT YEAR - Companies in The Professions & Research .

MEAN NUMBER OF FAX MACHINES PLANNED FOR PURCHASE, NEXT YEAR - Companies in construction & mining .

CHAPTER 17: MEAN NUMBER OF FAX MACHINES PLANNED FOR PURCHASE FOR THE PERIOD OF  NOVEMBER 2000 TO OCTOBER 2001,
BY TOTAL NUMBER OF COMMUNICATION LINES .

MEAN NUMBER OF FAX MACHINES PLANNED FOR PURCHASE, NEXT YEAR - COMPANIES That maintain a total of 1 to 2 communication lines .

MEAN NUMBER OF FAX MACHINES PLANNED FOR PURCHASE, NEXT YEAR - COMPANIES That maintain a total of 3 to 4 communication lines .

MEAN NUMBER OF FAX MACHINES PLANNED FOR PURCHASE, NEXT YEAR - COMPANIES That maintain a total of 5 to 6 communication lines .

MEAN NUMBER OF FAX MACHINES PLANNED FOR PURCHASE, NEXT YEAR - COMPANIES That maintain a total of 7 to 10 communication lines .

MEAN NUMBER OF FAX MACHINES PLANNED FOR PURCHASE, NEXT YEAR - COMPANIES That maintain a total of 11 to 20 communication lines .

MEAN NUMBER OF FAX MACHINES PLANNED FOR PURCHASE, NEXT YEAR - COMPANIES That maintain a total of 21 to 40 communication lines .

MEAN NUMBER OF FAX MACHINES PLANNED FOR PURCHASE, NEXT YEAR - COMPANIES That maintain a total of 41 to 90 communication lines .

MEAN NUMBER OF FAX MACHINES PLANNED FOR PURCHASE, NEXT YEAR - COMPANIES That maintain a total of 91+ communication lines .

CHAPTER 18: USE OF DUAL USE FAX MACHINES THAT FAX & SCAN, BY REGION .

OVERALL MARKET PROJECTIONS .

DUAL-USE FAX MACHINES-MIDWEST .

DUAL-USE FAX MACHINES-SOUTH .

DUAL-USE FAX MACHINES- NORTHEAST/MID-ATLANTIC .

DUAL-USE FAX MACHINES- WEST .

CHAPTER 19: DUAL USE FAX MACHINES, BY COMPANY SIZE .

OVERALL MARKET PROJECTIONS .

DUAL-USE FAX MACHINES- COMPANIES WITH 1 to 5 EMPLOYEES .

DUAL-USE FAX MACHINES- COMPANIES WITH 6 to 19 EMPLOYEES .

DUAL-USE FAX MACHINES- COMPANIES WITH 20 to 49 EMPLOYEES .

DUAL-USE FAX MACHINES- COMPANIES WITH 150 to 399 EMPLOYEES .

DUAL-USE FAX MACHINES- COMPANIES WITH 400 to 3,000 EMPLOYEES .

CHAPTER 20: USE OF DUAL USE FAX MACHINES, BY INDUSTRY TYPE .

DUAL-USE FAX MACHINES- Companies in light manufacturing .

DUAL-USE FAX MACHINES- Companies in the sample in heavy manufacturing .

DUAL-USE FAX MACHINES- Companies in the sample in utility industries .

DUAL-USE FAX MACHINES- Companies in retail & consumer oriented services .

DUAL-USE FAX MACHINES- Companies in finance, insurance & real estate .

DUAL-USE FAX MACHINES- Companies in wholesale .

DUAL-USE FAX MACHINES- Companies in miscellaneous business services .

DUAL-USE FAX MACHINES- Companies in The Professions & Research .

DUAL-USE FAX MACHINES- Companies in construction & mining .

CHAPTER 21: DUAL USE FAX MACHINES, BY TOTAL NUMBER OF COMMUNICATION LINES .

DUAL-USE FAX MACHINES- COMPANIES That maintain a total of 1 to 2 communication lines .

DUAL-USE FAX MACHINES- COMPANIES That maintain a total of 3 to 4 communication lines .

DUAL-USE FAX MACHINES- COMPANIES That maintain a total of 5 to 6 communication lines .

DUAL-USE FAX MACHINES- COMPANIES That maintain a total of 7 to 10 communication lines .

DUAL-USE FAX MACHINES- COMPANIES That maintain a total of 11 to 20 communication lines .

DUAL-USE FAX MACHINES- COMPANIES That maintain a total of 21 to 40 communication lines .

DUAL-USE FAX MACHINES- COMPANIES That maintain a total of 41 to 90 communication lines .

DUAL-USE FAX MACHINES- COMPANIES That maintain a total of 91+ communication lines .

CHAPTER 22: USE OF HIGH-END FAX MACHINES, BY REGION .

OVERALL MARKET PROJECTIONS .

HIGH-END FAX MACHINES - MIDWEST .

HIGH-END FAX MACHINES - SOUTH .

HIGH-END FAX MACHINES - NORTHEAST/MID-ATLANTIC .

HIGH-END FAX MACHINES - WEST .

CHAPTER 23: HIGH-END FAX MACHINES, BY COMPANY SIZE .

OVERALL MARKET PROJECTIONS .

HIGH-END FAX MACHINES - COMPANIES WITH 1 to 5 EMPLOYEES .

HIGH-END FAX MACHINES - COMPANIES WITH 6 to 19 EMPLOYEES .

HIGH-END FAX MACHINES - COMPANIES WITH 20 to 49 EMPLOYEES .

HIGH-END FAX MACHINES - COMPANIES WITH 50 to 149 EMPLOYEES .

HIGH-END FAX MACHINES - COMPANIES WITH 150 to 399 EMPLOYEES .

HIGH-END FAX MACHINES - COMPANIES WITH 400 to 3,000 EMPLOYEES .

CHAPTER 24: HIGH-END FAX MACHINES, BY INDUSTRY TYPE .

HIGH-END FAX MACHINES - Companies in light manufacturing .

HIGH-END FAX MACHINES - Companies in the sample in heavy manufacturing .

HIGH-END FAX MACHINES - Companies in the sample in utility industries .

HIGH-END FAX MACHINES - Companies in retail & consumer oriented services .

HIGH-END FAX MACHINES - Companies in finance, insurance & real estate .

HIGH-END FAX MACHINES - Companies in wholesale .

HIGH-END FAX MACHINES - Companies in miscellaneous business services .

HIGH-END FAX MACHINES - Companies in The Professions & Research .

HIGH-END FAX MACHINES - Companies in construction & mining .

CHAPTER 25: HIGH-END FAX MACHINES, BY TOTAL NUMBER OF COMMUNICATION LINES .

HIGH-END FAX MACHINES - COMPANIES That maintain a total of 1 to 2 communication lines .

HIGH-END FAX MACHINES - COMPANIES That maintain a total of 3 to 4 communication lines .

HIGH-END FAX MACHINES - COMPANIES That maintain a total of 5 to 6 communication lines .

HIGH-END FAX MACHINES - COMPANIES That maintain a total of 7 to 10 communication lines .

HIGH-END FAX MACHINES - COMPANIES That maintain a total of 11 to 20 communication lines .

HIGH-END FAX MACHINES - COMPANIES That maintain a total of 21 to 40 communication lines .

HIGH-END FAX MACHINES - COMPANIES That maintain a total of 41 to 90 communication lines .

HIGH-END FAX MACHINES - COMPANIES That maintain a total of 91+ communication lines .

CHAPTER 26: PERCENTAGE OF FAXES SENT DIRECTLY FROM PERSONAL COMPUTERS, BY REGION .

PC-FAXES - MIDWEST .

PC-FAXES - SOUTH .

PC-FAXES - NORTHEAST/MID-ATLANTIC .

PC-FAXES - WEST .

CHAPTER 27: PERCENTAGE OF FAXES SENT DIRECTLY FROM PERSONAL COMPUTERS, BY COMPANY SIZE .

PC-FAXES - COMPANIES WITH 1 to 5 EMPLOYEES .

PC-FAXES - COMPANIES WITH 6 to 19 EMPLOYEES .

PC-FAXES - COMPANIES WITH 20 to 49 EMPLOYEES .

PC-FAXES - COMPANIES WITH 50 to 149 EMPLOYEES .

PC-FAXES - COMPANIES WITH 150 to 399 EMPLOYEES .

PC-FAXES - COMPANIES WITH 400 to 3,000 EMPLOYEES .

CHAPTER 28: PERCENTAGE OF FAXES SENT DIRECTLY FROM PERSONAL COMPUTERS, BY INDUSTRY TYPE .

PC-FAXES - Companies in light manufacturing .

PC-FAXES - Companies in the sample in heavy manufacturing .

PC-FAXES - Companies in the sample in utility industries .

PC-FAXES - Companies in retail & consumer oriented services .

PC-FAXES - Companies in finance, insurance & real estate .

PC-FAXES - Companies in wholesale .

PC-FAXES - Companies in miscellaneous business services .

PC-FAXES - Companies in The Professions & Research .

PC-FAXES - Companies in construction & mining .

CHAPTER 29: PERCENTAGE OF FAXES SENT DIRECTLY FROM PERSONAL COMPUTERS, BY TOTAL NUMBER OF COMMUNICATION
LINES .

PC-FAXES - COMPANIES That maintain a total of 1 to 2 communication lines .

PC-FAXES - COMPANIES That maintain a total of 3 to 4 communication lines .

PC-FAXES - COMPANIES That maintain a total of 5 to 6 communication lines .

PC-FAXES - COMPANIES That maintain a total of 7 to 10 communication lines .

PC-FAXES - COMPANIES That maintain a total of 11 to 20 communication lines .

PC-FAXES - COMPANIES That maintain a total of 21 to 40 communication lines .

PC-FAXES - COMPANIES That maintain a total of 41 to 90 communication lines .

PC-FAXES - COMPANIES That maintain a total of 91+ communication lines .

CHAPTER 30: MONTHLY EXPENDITURE FOR TONER CARTRIDGES, DRUMS  & FILMS, BY COMPANY SIZE .

OVERALL MARKET PROJECTIONS .

MONTHLY EXPENDITURE FOR TONER CARTRIDGES, ETC. - COMPANIES WITH 1 to 5 EMPLOYEES .

MONTHLY EXPENDITURE FOR TONER CARTRIDGES, ETC. - COMPANIES WITH 6 to 19 EMPLOYEES .

MONTHLY EXPENDITURE FOR TONER CARTRIDGES, ETC. - COMPANIES WITH 20 to 49 EMPLOYEES .

MONTHLY EXPENDITURE FOR TONER CARTRIDGES, ETC. - COMPANIES WITH 50 to 149 EMPLOYEES .

MONTHLY EXPENDITURE FOR TONER CARTRIDGES, ETC. - COMPANIES WITH 150 to 399 EMPLOYEES .

MONTHLY EXPENDITURE FOR TONER CARTRIDGES, ETC. - COMPANIES WITH 400 to 3,000 EMPLOYEES .

CHAPTER 31: MONTHLY EXPENDITURE FOR TONER CARTRIDGES, DRUMS  & FILMS, BY INDUSTRY TYPE .

MONTHLY EXPENDITURE FOR TONER CARTRIDGES, ETC. - Companies in light manufacturing .

MONTHLY EXPENDITURE FOR TONER CARTRIDGES, ETC. - Companies in the sample in heavy manufacturing .

MONTHLY EXPENDITURE FOR TONER CARTRIDGES, ETC. - Companies in the sample in utility industries .

MONTHLY EXPENDITURE FOR TONER CARTRIDGES, ETC. - Companies in retail & consumer oriented services .

MONTHLY EXPENDITURE FOR TONER CARTRIDGES, ETC. - Companies in finance, insurance & real estate .

MONTHLY EXPENDITURE FOR TONER CARTRIDGES, ETC. - Companies in wholesale .

MONTHLY EXPENDITURE FOR TONER CARTRIDGES, ETC. - Companies in miscellaneous business services .

MONTHLY EXPENDITURE FOR TONER CARTRIDGES, ETC. - Companies in The Professions & Research .

MONTHLY EXPENDITURE FOR TONER CARTRIDGES, ETC. - Companies in construction & mining .

CHAPTER 32: MONTHLY EXPENDITURE FOR TONER CARTRIDGES, DRUMS  & FILMS, BY TOTAL NUMBER OF COMMUNICATION LINES .

MONTHLY EXPENDITURE FOR TONER CARTRIDGES, ETC. - COMPANIES That maintain a total of 1 to 2 communication lines .

MONTHLY EXPENDITURE FOR TONER CARTRIDGES, ETC. - COMPANIES That maintain a total of 3 to 4 communication lines .

MONTHLY EXPENDITURE FOR TONER CARTRIDGES, ETC. - COMPANIES That maintain a total of 5 to 6 communication lines .

MONTHLY EXPENDITURE FOR TONER CARTRIDGES, ETC. - COMPANIES That maintain a total of 7 to 10 communication lines .

MONTHLY EXPENDITURE FOR TONER CARTRIDGES, ETC. - COMPANIES That maintain a total of 11 to 20 communication lines .

MONTHLY EXPENDITURE FOR TONER CARTRIDGES, ETC. - COMPANIES That maintain a total of 21 to 40 communication lines .

MONTHLY EXPENDITURE FOR TONER CARTRIDGES, ETC. - COMPANIES That maintain a total of 41 to 90 communication lines .

MONTHLY EXPENDITURE FOR TONER CARTRIDGES, ETC. - COMPANIES That maintain a total of 91+ communication lines .

CHAPTER 33: USAGE OF FREE INTERNET-BASED FAX SERVICES FOR SENDING OUT FAXES, BY REGION .

OVERALL MARKET PROJECTIONS .

FREE E-FAX SEND - MIDWEST .

FREE E-FAX SEND - SOUTH .

FREE E-FAX SEND - NORTHEAST/MID-ATLANTIC .

FREE E-FAX SEND - WEST .

CHAPTER 34: USAGE OF FREE INTERNET-BASED FAX SERVICES FOR SENDING OUT FAXES, BY COMPANY SIZE .

OVERALL MARKET PROJECTIONS .

FREE E-FAX SEND - COMPANIES WITH 1 to 5 EMPLOYEES .

FREE E-FAX SEND - COMPANIES WITH 6 to 19 EMPLOYEES .

FREE E-FAX SEND - COMPANIES WITH 20 to 49 EMPLOYEES .

FREE E-FAX SEND - COMPANIES WITH 50 to 149 EMPLOYEES .

FREE E-FAX SEND - COMPANIES WITH 150 to 399 EMPLOYEES .

FREE E-FAX SEND - COMPANIES WITH 400 to 3,000 EMPLOYEES .

CHAPTER 35: USAGE OF FREE INTERNET-BASED FAX SERVICES FOR SENDING OUT FAXES, BY TYPE OF INDUSTRY .

FREE E-FAX SEND - Companies in light manufacturing .

FREE E-FAX SEND - Companies in the sample in heavy manufacturing .

FREE E-FAX SEND - Companies in the sample in utility industries .

FREE E-FAX SEND - Companies in retail & consumer oriented services .

FREE E-FAX SEND - Companies in finance, insurance & real estate .

FREE E-FAX SEND - Companies in wholesale .

FREE E-FAX SEND - Companies in miscellaneous business services .

FREE E-FAX SEND - Companies in The Professions & Research .

FREE E-FAX SEND - Companies in construction & mining .

CHAPTER 36: USAGE OF FREE INTERNET-BASED FAX SERVICES FOR SENDING OUT FAXES, BY TOTAL NUMBER OF COMMUNICATION
LINES .

FREE E-FAX SEND - COMPANIES That maintain a total of 1 to 2 communication lines .

FREE E-FAX SEND - COMPANIES That maintain a total of 3 to 4 communication lines .

FREE E-FAX SEND - COMPANIES That maintain a total of 5 to 6 communication lines .

FREE E-FAX SEND - COMPANIES That maintain a total of 7 to 10 communication lines .

FREE E-FAX SEND - COMPANIES That maintain a total of 11 to 20 communication lines .

FREE E-FAX SEND - COMPANIES That maintain a total of 21 to 40 communication lines .

FREE E-FAX SEND - COMPANIES That maintain a total of 41 to 90 communication lines .

FREE E-FAX SEND - COMPANIES That maintain a total of 91+ communication lines .

CHAPTER 37: USAGE OF FREE INTERNET-BASED FAX SERVICES FOR RECEIVING FAXES, BY REGION .

OVERALL MARKET PROJECTIONS .

FREE E-FAX RECEIVE - MIDWEST .

FREE E-FAX RECEIVE - SOUTH .

FREE E-FAX RECEIVE - NORTHEAST/MID-ATLANTIC .

FREE E-FAX RECEIVE - WEST .

CHAPTER 38: USAGE OF FREE INTERNET-BASED FAX SERVICES FOR RECEIVING FAXES, BY COMPANY SIZE .

OVERALL MARKET PROJECTIONS .

FREE E-FAX RECEIVE - COMPANIES WITH 1 to 5 EMPLOYEES .

FREE E-FAX RECEIVE - COMPANIES WITH 6 to 19 EMPLOYEES .

FREE E-FAX RECEIVE - COMPANIES WITH 20 to 49 EMPLOYEES .

FREE E-FAX RECEIVE - COMPANIES WITH 50 to 149 EMPLOYEES .

FREE E-FAX RECEIVE - COMPANIES WITH 150 to 399 EMPLOYEES .

FREE E-FAX RECEIVE - COMPANIES WITH 400 to 3,000 EMPLOYEES .

CHAPTER 39: USAGE OF FREE INTERNET-BASED FAX SERVICES FOR RECEIVING FAXES, BY INDUSTRY TYPE .

FREE E-FAX RECEIVE - Companies in light manufacturing .

FREE E-FAX RECEIVE - Companies in the sample in heavy manufacturing .

FREE E-FAX RECEIVE - Companies in the sample in utility industries .

FREE E-FAX RECEIVE - Companies in retail & consumer oriented services .

FREE E-FAX RECEIVE - Companies in finance, insurance & real estate .

FREE E-FAX RECEIVE - Companies in wholesale .

FREE E-FAX RECEIVE - Companies in miscellaneous business services .

FREE E-FAX RECEIVE - Companies in the professions & research .

FREE E-FAX RECEIVE - Companies in construction & mining .

CHAPTER 40: USAGE OF FREE INTERNET-BASED FAX SERVICES FOR RECEIVING FAXES, BY TOTAL NUMBER OF COMMUNICATION
LINES .

FREE E-FAX RECEIVE - COMPANIES That maintain a total of 1 to 2 communication lines .

FREE E-FAX RECEIVE - COMPANIES That maintain a total of 3 to 4 communication lines .

FREE E-FAX RECEIVE - COMPANIES That maintain a total of 5 to 6 communication lines .

FREE E-FAX RECEIVE - COMPANIES That maintain a total of 7 to 10 communication lines .

FREE E-FAX RECEIVE - COMPANIES That maintain a total of 11 to 20 communication lines .

FREE E-FAX RECEIVE - COMPANIES That maintain a total of 21 to 40 communication lines .

FREE E-FAX RECEIVE - COMPANIES That maintain a total of 41 to 90 communication lines .

FREE E-FAX RECEIVE - COMPANIES That maintain a total of 91+ communication lines .

CHAPTER 41: COMPANIES THAT PLAN TO USE FREE INTERNET-BASED FAX SERVICES FOR SENDING & RECEIVING FAXES, BY REGION .

OVERALL MARKET PROJECTIONS .

FREE E-FAX PLANNED - MIDWEST .

FREE E-FAX PLANNED - SOUTH .

FREE E-FAX PLANNED - NORTHEAST/MID-ATLANTIC .

FREE E-FAX PLANNED - WEST .

CHAPTER 42: COMPANIES THAT PLAN TO USE FREE INTERNET-BASED FAX SERVICES FOR SENDING & RECEIVING FAXES, BY

COMPANY SIZE .

OVERALL MARKET PROJECTIONS .

FREE E-FAX PLANNED - COMPANIES WITH 1 to 5 EMPLOYEES .

FREE E-FAX PLANNED - COMPANIES WITH 6 to 19 EMPLOYEES .

FREE E-FAX PLANNED - COMPANIES WITH 20 to 49 EMPLOYEES .

FREE E-FAX PLANNED - COMPANIES WITH 50 to 149 EMPLOYEES .

FREE E-FAX PLANNED - COMPANIES WITH 150 to 399 EMPLOYEES .

FREE E-FAX PLANNED - COMPANIES WITH 400 to 3,000 EMPLOYEES .

CHAPTER 43: COMPANIES THAT PLAN TO USE FREE INTERNET-BASED FAX SERVICES FOR SENDING & RECEIVING FAXES, BY
INDUSTRY TYPE .

FREE E-FAX PLANNED - Companies in light manufacturing .

FREE E-FAX PLANNED - Companies in the sample in heavy manufacturing .

FREE E-FAX PLANNED - Companies in the sample in utility industries .

FREE E-FAX PLANNED - Companies in retail & consumer oriented services .

FREE E-FAX PLANNED - Companies in finance, insurance & real estate .

FREE E-FAX PLANNED - Companies in wholesale .

FREE E-FAX PLANNED - Companies in miscellaneous business services .

FREE E-FAX PLANNED - Companies in The Professions & Research .

FREE E-FAX PLANNED - Companies in construction & mining .

CHAPTER 44: COMPANIES THAT PLAN TO USE FREE INTERNET-BASED FAX SERVICES FOR SENDING & RECEIVING FAXES, BY TOTAL
NUMBER OF COMMUNICATION LINES .

FREE E-FAX PLANNED - COMPANIES That maintain a total of 1 to 2 communication lines .

FREE E-FAX PLANNED - COMPANIES That maintain a total of 3 to 4 communication lines .

FREE E-FAX PLANNED - COMPANIES That maintain a total of 5 to 6 communication lines .

FREE E-FAX PLANNED - COMPANIES That maintain a total of 7 to 10 communication lines .

FREE E-FAX PLANNED - COMPANIES That maintain a total of 11 to 20 communication lines .

FREE E-FAX PLANNED - COMPANIES That maintain a total of 21 to 40 communication lines .

FREE E-FAX PLANNED - COMPANIES That maintain a total of 41 to 90 communication lines .

FREE E-FAX PLANNED - COMPANIES That maintain a total of 91+ communication lines .

CHAPTER 45: PERCENTAGE OF FAXES THAT ARE CONVERTED TO AN E-MAIL FORM AND OPENED OR STORED AS E-MAIL, BY REGION .

FAXES OPENED & STORED AS E-MAILS - MIDWEST .

FAXES OPENED & STORED AS E-MAILS - SOUTH .

FAXES OPENED & STORED AS E-MAILS - NORTHEAST/MID-ATLANTIC .

FAXES OPENED & STORED AS E-MAILS - WEST .

CHAPTER 46: PERCENTAGE OF FAXES THAT ARE CONVERTED TO AN E-MAIL FORM AND OPENED OR STORED AS E-MAIL, BY
COMPANY SIZE .

FAXES OPENED & STORED AS E-MAILS - COMPANIES WITH 1 to 5 EMPLOYEES .

FAXES OPENED & STORED AS E-MAILS - COMPANIES WITH 6 to 19 EMPLOYEES .

FAXES OPENED & STORED AS E-MAILS - COMPANIES WITH 20 to 49 EMPLOYEES .

FAXES OPENED & STORED AS E-MAILS - COMPANIES WITH 50 to 149 EMPLOYEES .

FAXES OPENED & STORED AS E-MAILS - COMPANIES WITH 150 to 399 EMPLOYEES .

FAXES OPENED & STORED AS E-MAILS - COMPANIES WITH 400 to 3,000 EMPLOYEES .

CHAPTER 47: PERCENTAGE OF FAXES THAT ARE CONVERTED TO AN E-MAIL FORM AND OPENED OR STORED AS E-MAIL, BY
INDUSTRY TYPE .

FAXES OPENED & STORED AS E-MAILS - Companies in light manufacturing .

FAXES OPENED & STORED AS E-MAILS - Companies in the sample in heavy manufacturing .

FAXES OPENED & STORED AS E-MAILS - Companies in the sample in utility industries .

FAXES OPENED & STORED AS E-MAILS - Companies in retail & consumer oriented services .

FAXES OPENED & STORED AS E-MAILS - Companies in finance, insurance & real estate .

FAXES OPENED & STORED AS E-MAILS - Companies in wholesale .

FAXES OPENED & STORED AS E-MAILS - Companies in miscellaneous business services .

FAXES OPENED & STORED AS E-MAILS - Companies in The Professions & Research .

CHAPTER 48: PERCENTAGE OF FAXES THAT ARE CONVERTED TO AN E-MAIL FORM AND OPENED OR STORED AS E-MAIL, BY TOTAL
NUMBER OF COMMUNICATION LINES .

FAXES OPENED & STORED AS E-MAILS - COMPANIES That maintain a total of 1 to 2 communication lines .

FAXES OPENED & STORED AS E-MAILS - COMPANIES That maintain a total of 3 to 4 communication lines .

FAXES OPENED & STORED AS E-MAILS - COMPANIES That maintain a total of 5 to 6 communication lines .

FAXES OPENED & STORED AS E-MAILS - COMPANIES That maintain a total of 7 to 10 communication lines .

FAXES OPENED & STORED AS E-MAILS - COMPANIES That maintain a total of 11 to 20 communication lines .

FAXES OPENED & STORED AS E-MAILS - COMPANIES That maintain a total of 21 to 40 communication lines .

FAXES OPENED & STORED AS E-MAILS - COMPANIES That maintain a total of 41 to 90 communication lines .

FAXES OPENED & STORED AS E-MAILS - COMPANIES That maintain a total of 91+ communication lines .

CHAPTER 49: OVERALL TREND FOR THE VOLUME OF FAX TRANSMISSIONS, BY REGION .

OVERALL TREND FOR VOLUME OF FAX TRANSMISSIONS - MIDWEST .

OVERALL TREND FOR VOLUME OF FAX TRANSMISSIONS - SOUTH .

OVERALL TREND FOR VOLUME OF FAX TRANSMISSIONS - NORTHEAST/MID-ATLANTIC .

OVERALL TREND FOR VOLUME OF FAX TRANSMISSIONS - WEST .

CHAPTER 50: OVERALL TREND FOR THE VOLUME OF FAX TRANSMISSIONS, BY COMPANY SIZE .

OVERALL MARKET PROJECTIONS .

OVERALL TREND FOR VOLUME OF FAX TRANSMISSIONS - COMPANIES WITH 1 to 5 EMPLOYEES .

OVERALL TREND FOR VOLUME OF FAX TRANSMISSIONS - COMPANIES WITH 6 to 19 EMPLOYEES .

OVERALL TREND FOR VOLUME OF FAX TRANSMISSIONS - COMPANIES WITH 20 to 49 EMPLOYEES .

OVERALL TREND FOR VOLUME OF FAX TRANSMISSIONS - COMPANIES WITH 50 to 149 EMPLOYEES .

OVERALL TREND FOR VOLUME OF FAX TRANSMISSIONS - COMPANIES WITH 150 to 399 EMPLOYEES .

OVERALL TREND FOR VOLUME OF FAX TRANSMISSIONS - COMPANIES WITH 400 to 3,000 EMPLOYEES .

CHAPTER 51: OVERALL TREND FOR THE VOLUME OF FAX TRANSMISSIONS, BY INDUSTRY TYPE .

OVERALL TREND FOR VOLUME OF FAX TRANSMISSIONS - Companies in light manufacturing .

OVERALL TREND FOR VOLUME OF FAX TRANSMISSIONS - Companies in the sample in heavy manufacturing .

OVERALL TREND FOR VOLUME OF FAX TRANSMISSIONS - Companies in the sample in utility industries .

OVERALL TREND FOR VOLUME OF FAX TRANSMISSIONS - Companies in retail & consumer oriented services .

OVERALL TREND FOR VOLUME OF FAX TRANSMISSIONS - Companies in finance, insurance & real estate .

OVERALL TREND FOR VOLUME OF FAX TRANSMISSIONS - Companies in wholesale .

OVERALL TREND FOR VOLUME OF FAX TRANSMISSIONS - Companies in miscellaneous business services .

OVERALL TREND FOR VOLUME OF FAX TRANSMISSIONS - Companies in The Professions & Research .

OVERALL TREND FOR VOLUME OF FAX TRANSMISSIONS - Companies in construction & mining .

CHAPTER 52: OVERALL TREND FOR THE VOLUME OF FAX TRANSMISSIONS, BY NUMBER OF TOTAL NUMBER OF COMMUNICATION
LINES .

OVERALL TREND FOR VOLUME OF FAX TRANSMISSIONS - COMPANIES That maintain a total of 1 to 2 communication lines .

OVERALL TREND FOR VOLUME OF FAX TRANSMISSIONS - COMPANIES That maintain a total of 3 to 4 communication lines .

OVERALL TREND FOR VOLUME OF FAX TRANSMISSIONS - COMPANIES That maintain a total of 5 to 6 communication lines .

OVERALL TREND FOR VOLUME OF FAX TRANSMISSIONS - COMPANIES That maintain a total of 7 to 10 communication lines .

OVERALL TREND FOR VOLUME OF FAX TRANSMISSIONS - COMPANIES That maintain a total of 11 to 20 communication lines .

OVERALL TREND FOR VOLUME OF FAX TRANSMISSIONS - COMPANIES That maintain a total of 21 to 40 communication lines .

OVERALL TREND FOR VOLUME OF FAX TRANSMISSIONS - COMPANIES That maintain a total of 41 to 90 communication lines .

OVERALL TREND FOR VOLUME OF FAX TRANSMISSIONS - COMPANIES That maintain a total of 91+ communication lines .

APPENDIX A: OTHER REPORTS FROM PRIMARY RESEARCH GROUP, INC.
 
 
 
 

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