Study Title: UNIFIED MESSAGING & VOICE PROCESSING AND UNIFIED MESSAGING: Small & Medium Sized Company Purchasing Plans and Preferences
Estimated Publication Date: January 20, 2001
# of Tables: 450+
Price: $1450.00

Description: This report looks at the complete purchasing history of voice processing systems by small & medium sized American businesses from 1990 to 2000, and includes extensive forecasts based on historical data and the purchasing plans of a sample of more than 300 small and medium-sized businesses. The report presents data separately for interactive voice response systems and for overall voice processing systems, giving detailed data on % of companies with systems, date of purchase, amount paid, purchase or re-purchase plans, feature preferences and other factors. The intent of the report is to enable marketers of voice processing systems to segment the market by industry, geographic region, telecom technology usage characteristic or other factor that indicates a higher than average propensity to invest in voice processing systems. The report focuses strongly on telecom/computer integration, as it pertains to the voice processing industry, and voice processing/web/cellular integration.

In our survey, we asked telecom managers to rank their interest in product features such as joint email/voice mail boxes, the reception of voice message on pagers or cell phones, voice command to send faxes, and voice communication at web sites. The report presents detailed quantitative ranking data on the usefulness of these and other voice product features.

PERCENTAGE OF COMPANIES IN THE SAMPLE COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM, BY REGION 22

COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM-MIDWEST 22

COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM-SOUTH 23

COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM- NORTHEAST/MID-ATLANTIC 24

COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM- WEST 25

COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM, BY COMPANY SIZE 26

COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM- COMPANIES WITH 1 to 5 EMPLOYEES 26

COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM- COMPANIES WITH 20 to 49 EMPLOYEES 27

COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM- COMPANIES WITH 50 to 149 EMPLOYEES 28

COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM- COMPANIES WITH 150 to 399 EMPLOYEES 29

COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM- COMPANIES WITH 400-3000 EMPLOYEES 30

COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM, BY INDUSTRY TYPE 31

COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM- Companies in light manufacturing 31

COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM- Companies in the sample in heavy manufacturing, mining &
construction 32

COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM- Companies in the sample in utility industries 33

COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM- Companies in retail & consumer oriented services 34

COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM- Companies in finance, insurance & real estate 35

COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM- Companies in wholesale 36

COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM- Companies in business services 37

COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM- Companies in professional business services 38

COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM, BY TOTAL NUMBER OF COMMUNICATION LINES 39

COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM- COMPANIES That maintain a total of 1 to 2 communication lines 39

COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM- COMPANIES That maintain a total of 3 to 4 communication lines 39

COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM- COMPANIES That maintain a total of 5 to 6 communication lines 41

COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM- COMPANIES That maintain a total of 7 to 10 communication lines 42

COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM- COMPANIES That maintain a total of 11 to 20 communication lines 43

COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM- COMPANIES That maintain a total of 21 to 40 communication lines 43

COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM- COMPANIES That maintain a total of 41 to 90 communication lines 45

COMPANIES THAT CURRENTLY OWN OR LEASE A VOICE PROCESSING SYSTEM- COMPANIES That maintain a total of 91 or more communication lines 46

MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM, BY REGION 47

MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM - MIDWEST 47

MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM -SOUTH 47

MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM - WEST 49

MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM,  BY COMPANY SIZE 50

MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM -COMPANIES WITH 1 to 5 EMPLOYEES 50

MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM -COMPANIES WITH 6 to 19 EMPLOYEES 51

MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM -COMPANIES WITH 20 to 49 EMPLOYEES 52

MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM - COMPANIES WITH 50 to 149 EMPLOYEES 53

MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM - COMPANIES WITH 150 to 399 EMPLOYEES 54

MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM - COMPANIES WITH 400 to 3000 EMPLOYEES 55

MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM, BY INDUSTRY 56

MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM - Companies in light manufacturing 56

MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM - Companies in the sample in heavy manufacturing, mining & construction 57

MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM -Companies in the sample in utility industries 58

MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM -Companies in retails & consumer oriented services 59

MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM -Companies in finance, insurance & real estate 60

MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM -Companies in wholesale 61

MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM -Companies in business services 62

MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM - Companies in professional business services 63

MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM, BY TOTAL NUMBER OF COMMUNICATION LINES 64

MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM - COMPANIES That maintain a total of 1 to 2 communication lines 64

MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM - COMPANIES That maintain a total of small & medium sized businesses in the sample lines 65

MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM - COMPANIES That maintain a total of 5 to 6 communication lines 66

MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM - COMPANIES That maintain a total of 7 to 10 communication lines 67

MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM - COMPANIES That maintain a total of 11 to 20 communication lines 68

MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM - COMPANIES That maintain a total of 21 to 40 communication lines 69

MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM - COMPANIES That maintain a total of 41 to 90 communication lines 70

MEAN PURCHASE PRICE OF VOICE PROCESSING SYSTEM - COMPANIES That maintain a total of 91 or more communication lines 71

COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM, BY REGION 71

COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM-MIDWEST 71

COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM-SOUTH 73

COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM- NORTHEAST/MID-ATLANTIC 74

COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM- WEST 75

COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM, BY COMPANY SIZE 76

COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM- COMPANIES WITH 1 to 5 EMPLOYEES 76

COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM- COMPANIES WITH 6 to 19 EMPLOYEES 77

COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM- COMPANIES WITH 20 to 49 EMPLOYEES 78

COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM- COMPANIES WITH 50 to 149 EMPLOYEES 80

COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM- COMPANIES WITH 150 to 399 EMPLOYEES 81

COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM- COMPANIES WITH 400-3000 EMPLOYEES 82

COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM, BY INDUSTRY TYPE 83

COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM- Companies in light manufacturing 83

COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM- Companies in the sample in heavy manufacturing, mining &
construction 84

COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM- Companies in the sample in utility industries 85

COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM- Companies in retail & consumer oriented services 86

COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM- Companies in finance, insurance & real estate 87

COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM- Companies in wholesale 88

COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM- Companies in business services 89

COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM- Companies in professional business services 90

COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM, BY TOTAL NUMBER OF COMMUNICATION LINES 91

COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM- COMPANIES That maintain a total of 1 to 2 communication lines 91

COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM- COMPANIES That maintain a total of 3 to 4 communication lines 92

COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM- COMPANIES That maintain a total of 5 to 6 communication lines 93

COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM- COMPANIES That maintain a total of 7 to 10 communication lines 94

COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM- COMPANIES That maintain a total of 11 to 20 communication lines 95

COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM- COMPANIES That maintain a total of 21 to 40 communication lines 95

COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM- COMPANIES That maintain a total of 41 to 90 communication lines 97

COMPANIES THAT OWN OR LEASE AN INTERACTIVE VOICE RESPONSE SYSTEM- COMPANIES That maintain a total of 91 or more communication lines 98

COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM, BY REGION 99

COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM - MIDWEST 99

COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM -SOUTH 99

COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM -NORTHEAST/MID-ATLANTIC 101

COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM - WEST 102

COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM,  BY COMPANY SIZE 103

COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM -COMPANIES WITH 1 to 5 EMPLOYEES 103

COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM -COMPANIES WITH 6 to 19 EMPLOYEES 104

COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM -COMPANIES WITH 20 to 49 EMPLOYEES 105

COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM - COMPANIES WITH 50 to 149 EMPLOYEES 106

COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM - COMPANIES WITH 150 to 399 EMPLOYEES 107

COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM - COMPANIES WITH 400 to 3000 EMPLOYEES 108

COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM, BY INDUSTRY 109

COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM - Companies in light manufacturing 109

COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM - Companies in the sample in heavy manufacturing, mining & construction 110

COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM -Companies in retails & consumer oriented services 111

COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM -Companies in finance, insurance & real estate 112

COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM -Companies in wholesale 113

COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM -Companies in business services 114

COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM - Companies in professional business services 115

COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM, BY TOTAL NUMBER OF COMMUNICATION LINES 116

COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM - COMPANIES That maintain a total of 1 to 2 communication lines 116

COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM - COMPANIES That maintain a total of small & medium sized businesses in the
sample lines 117

COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM - COMPANIES That maintain a total of 5 to 6 communication lines 118

COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM - COMPANIES That maintain a total of 7 to 10 communication lines 119

COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM - COMPANIES That maintain a total of 21 to 40 communication lines 121

COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM - COMPANIES That maintain a total of 41 to 90 communication lines 122

COMPANY SPENDING FOR INTERACTIVE VOICE RESPONSE SYSTEM - COMPANIES That maintain a total of 91 or more communication lines 123

PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS, BY REGION 124

PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS-MIDWEST 124

PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS-SOUTH 125

PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS- NORTHEAST/MID-ATLANTIC 126

PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS- WEST 127

PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS, BY COMPANY SIZE 128

PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS- COMPANIES WITH 1 to 5 EMPLOYEES 128

PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS- COMPANIES WITH 6 to 19 EMPLOYEES
129

PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS- COMPANIES WITH 20 to 49 EMPLOYEES 130

PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS- COMPANIES WITH 50 to 149 EMPLOYEES
131

PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS- COMPANIES WITH 150 to 399 EMPLOYEES
132

PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS- COMPANIES WITH 400-3000 EMPLOYEES 133

PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS, BY INDUSTRY TYPE 134

PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS- Companies in light manufacturing 134

PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS- Companies in the sample in heavy manufacturing,
mining & construction 135

PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS- Companies in the sample in utility industries 136

PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS- Companies in retail & consumer oriented services
137

PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS- Companies in finance, insurance & real estate 138

PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS- Companies in wholesale 139

PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS- Companies in business services 140

PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS- Companies in professional business services 141

PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS, BY TOTAL NUMBER OF

COMMUNICATION LINES 142

PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS- COMPANIES That maintain a total of 1 to 2
communication lines 142

PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS- COMPANIES That maintain a total of 3 to 4
communication lines 143

PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS- COMPANIES That maintain a total of 5 to 6
communication lines 144

PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS- COMPANIES That maintain a total of 7 to 10 communication lines 145

PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS- COMPANIES That maintain a total of 11 to 20 communication lines 146

PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS- COMPANIES That maintain a total of 21 to 40 communication lines 146

PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS- COMPANIES That maintain a total of 41 to 90 communication lines 148

PLANS TO ACQUIRE ANY TYPE OF VOICE PROCESSING SYSTEM WITHIN THE NEXT 2 YEARS- COMPANIES That maintain a total of 91 or more communication lines 149

RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING, BY REGION 150

Ranking on 5-0 scale of desirability (5 most desirable) of voice input or placement of  of fax messaging - MIDWEST 150

RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING -SOUTH 150

RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING
-NORTHEAST/MID-ATLANTIC 152

RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING - WEST 153

RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING,  BY
COMPANY SIZE 154

RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING -COMPANIES WITH 1 to 5 EMPLOYEES 154

RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING -COMPANIES WITH 6 to 19 EMPLOYEES 155

RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING -COMPANIES WITH 20 to 49 EMPLOYEES 156

RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING - COMPANIES WITH 50 to 149 EMPLOYEES 157

RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING - COMPANIES WITH 150 to 399 EMPLOYEES 158

RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING - COMPANIES WITH 400 to 3000 EMPLOYEES 159

RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING, BY INDUSTRY 160

RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING - Companies in light manufacturing 160

RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING - Companies in the sample in heavy manufacturing, mining & construction 161

RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING -Companies in the sample in utility industries 162

RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING -Companies in retails & consumer oriented services 163

RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING -Companies in finance, insurance & real estate 164

RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING -Companies in wholesale 165

RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING -Companies in business services 166

RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING - Companies in professional business services 167

RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING, BY TOTAL
NUMBER OF COMMUNICATION LINES 168

RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING -
COMPANIES That maintain a total of 1 to 2 communication lines 168

RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING -
COMPANIES That maintain a total of 3 to 4communication lines 169

RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING -
COMPANIES That maintain a total of 5 to 6communication lines 170

RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING -
COMPANIES That maintain a total of 7 to 10 communication lines 171

RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING -
COMPANIES That maintain a total of 11 to 20 communication lines 172

RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING -
COMPANIES That maintain a total of 21 to 40 communication lines 173

RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING -
COMPANIES That maintain a total of 41 to 90 communication lines 174

RANKING ON A 5-0 SCALE (5 MOST DESIRABLE) OF DESIRABILITY OF VOICE INPUT OR PLACEMENT OF FAX MESSAGING -
COMPANIES That maintain a total of 91-2500 communication lines 175

Ranking of De Ranking of Desirability on a 5-0 Scale (5=most desirable) of capability to receive e-mail versions of voice messages in addition to voice messages
desirability on a 5-0 Scale (5=most desirable) of capability to receive e-mail versions of voice messages in addition to voice messages, BY REGION 176

RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE
MESSAGES IN ADDITION TO VOICE MESSAGES - MIDWEST 176

RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE
MESSAGES IN ADDITION TO VOICE MESSAGES -SOUTH 177

RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN ADDITION TO VOICE MESSAGES -NORTHEAST/MID-ATLANTIC 178

RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN ADDITION TO VOICE MESSAGES - WEST 179

RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN ADDITION TO VOICE MESSAGES,  BY COMPANY SIZE 180

RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN ADDITION TO VOICE MESSAGES -COMPANIES WITH 1 to 5 EMPLOYEES 180

RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN ADDITION TO VOICE MESSAGES -COMPANIES WITH 6 to 19 EMPLOYEES 181

RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN ADDITION TO VOICE MESSAGES -COMPANIES WITH 20 to 49 EMPLOYEES 182

RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN ADDITION TO VOICE MESSAGES - COMPANIES WITH 50 to 149 EMPLOYEES 183

RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN ADDITION TO VOICE MESSAGES - COMPANIES WITH 150 to 399 EMPLOYEES 184

RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN ADDITION TO VOICE MESSAGES - COMPANIES WITH 400 to 3000 EMPLOYEES 185

RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN ADDITION TO VOICE MESSAGES, BY INDUSTRY 186

RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN ADDITION TO VOICE MESSAGES - Companies in light manufacturing 186

RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN ADDITION TO VOICE MESSAGES - Companies in the sample in heavy manufacturing, mining & construction 187

RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN ADDITION TO VOICE MESSAGES -Companies in the sample in utility industries 188

RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN ADDITION TO VOICE MESSAGES -Companies in retails & consumer oriented services 189

RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN ADDITION TO VOICE MESSAGES -Companies in finance, insurance & real estate 190

RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN ADDITION TO VOICE MESSAGES -Companies in wholesale 191

RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN ADDITION TO VOICE MESSAGES -Companies in business services 192

RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN ADDITION TO VOICE MESSAGES - Companies in professional business services 193

RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN ADDITION TO VOICE MESSAGES, BY TOTAL NUMBER OF COMMUNICATION LINES 194

RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN ADDITION TO VOICE MESSAGES - COMPANIES That maintain a total of 1 to 2 communication lines 194

RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN ADDITION TO VOICE MESSAGES - COMPANIES That maintain a total of 3 to 4 communication lines 195

RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN ADDITION TO VOICE MESSAGES - COMPANIES That maintain a total of 5  to 6 communication lines 196

RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN ADDITION TO VOICE MESSAGES - COMPANIES That maintain a total of 7 to 10 communication lines 197

RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN ADDITION TO VOICE MESSAGES - COMPANIES That maintain a total of 11 to 20 communication lines 198

RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN ADDITION TO VOICE MESSAGES - COMPANIES That maintain a total of 21 to 40 communication lines 199

RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN ADDITION TO VOICE MESSAGES - COMPANIES That maintain a total of 41 to 90 communication lines 200

RANKING OF DESIRABILITY ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPABILITY TO RECEIVE EMAIL VERSIONS OF VOICE MESSAGES IN ADDITION TO VOICE MESSAGES - COMPANIES That maintain a total of 91 or more communication lines 201

RANKING on a 5-0 Scale (5=Most Desirable) of , BY REGION 201

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR
PHONE AS AN ADDED FEATURE ON THESE DEVICES - MIDWEST 201
 

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR
PHONE AS AN ADDED FEATURE ON THESE DEVICES -SOUTH 202

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR PHONE AS AN ADDED FEATURE ON THESE DEVICES -NORTHEAST/MID-ATLANTIC 204

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR PHONE AS AN ADDED FEATURE ON THESE DEVICES - WEST 205

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR PHONE AS AN ADDED FEATURE ON THESE DEVICES,  BY COMPANY SIZE 206

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR PHONE AS AN ADDED FEATURE ON THESE DEVICES -COMPANIES WITH 1 to 5 EMPLOYEES 206

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR PHONE AS AN ADDED FEATURE ON THESE DEVICES -COMPANIES WITH 6 to 19 EMPLOYEES 207

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR PHONE AS AN ADDED FEATURE ON THESE DEVICES -COMPANIES WITH 20 to 49 EMPLOYEES 208

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR PHONE AS AN ADDED FEATURE ON THESE DEVICES - COMPANIES WITH 50 to 149 EMPLOYEES 209

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR PHONE AS AN ADDED FEATURE ON THESE DEVICES - COMPANIES WITH 150 to 399 EMPLOYEES 210

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR PHONE AS AN ADDED FEATURE ON THESE DEVICES - COMPANIES WITH 400 to 3000 EMPLOYEES 211

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR PHONE AS AN ADDED FEATURE ON THESE DEVICES, BY INDUSTRY 212

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR PHONE AS AN ADDED FEATURE ON THESE DEVICES - Companies in light manufacturing 212

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR PHONE AS AN ADDED FEATURE ON THESE DEVICES - Companies in the sample in heavy manufacturing, mining & construction 213

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR PHONE AS AN ADDED FEATURE ON THESE DEVICES -Companies in the sample in utility industries 214

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR PHONE AS AN ADDED FEATURE ON THESE DEVICES -Companies in retails & consumer oriented services 215

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR PHONE AS AN ADDED FEATURE ON THESE DEVICES -Companies in finance, insurance & real estate 216

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR PHONE AS AN ADDED FEATURE ON THESE DEVICES -Companies in wholesale 217

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR PHONE AS AN ADDED FEATURE ON THESE DEVICES -Companies in business services 218

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR PHONE AS AN ADDED FEATURE ON THESE DEVICES - Companies in professional business services 219

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR PHONE AS AN ADDED FEATURE ON THESE DEVICES, BY TOTAL NUMBER OF COMMUNICATION LINES 220

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR PHONE AS AN ADDED FEATURE ON THESE DEVICES - COMPANIES That maintain a total of 1 to 2 communication lines 220

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR PHONE AS AN ADDED FEATURE ON THESE DEVICES - COMPANIES That maintain a total of 3 to 4 communication lines 221

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR PHONE AS AN ADDED FEATURE ON THESE DEVICES - COMPANIES That maintain a total of 5 to 6 communication lines 222

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR
PHONE AS AN ADDED FEATURE ON THESE DEVICES - COMPANIES That maintain a total of 7 to 10 communication lines 223

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR
PHONE AS AN ADDED FEATURE ON THESE DEVICES - COMPANIES That maintain a total of 11 to 20 communication lines 224

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR
PHONE AS AN ADDED FEATURE ON THESE DEVICES - COMPANIES That maintain a total of 21 to 40 communication lines 225

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR
PHONE AS AN ADDED FEATURE ON THESE DEVICES - COMPANIES That maintain a total of 41 to 90 communication lines 226

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF DESIRABILITY OF HAVING VOICE MESSAGES APPEAR ON A PAGER OR CELLULAR
PHONE AS AN ADDED FEATURE ON THESE DEVICES - COMPANIES That maintain a total of 91 or more communication lines 227

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON 
WEB SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES, BY REGION 228

Ranking on a 5-0 scale (5=most desirable) of capacity to look up all messages, voice, email, faxes, pages, etc, on a web site and have a detailed record of such
messages- MIDWEST 228

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES -SOUTH 229

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES -NORTHEAST/MID-ATLANTIC 230

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES - WEST 231

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES,  BY COMPANY SIZE 232

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES -COMPANIES WITH 1 to 5 EMPLOYEES 232

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES -COMPANIES WITH 6 to 19 EMPLOYEES 233

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES -COMPANIES WITH 20 to 49 EMPLOYEES 234

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES - COMPANIES WITH 50 to 149 EMPLOYEES 235

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES - COMPANIES WITH 150 to 399 EMPLOYEES 236

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES - COMPANIES WITH 400 to 3000 EMPLOYEES 237

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES, BY INDUSTRY 238

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES - Companies in light manufacturing 238

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES - Companies in the sample in heavy manufacturing, mining & construction 239

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES -Companies in the sample in utility industries 240

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES -Companies in retails & consumer oriented services 241

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES -Companies in finance, insurance & real estate 242

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES -Companies in wholesale 243

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES -Companies in business services 244

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES - Companies in professional business services 245

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES, BY TOTAL NUMBER OF COMMUNICATION LINES 246

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES - COMPANIES That maintain a total of 1 to 2 communication lines 246

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES - COMPANIES That maintain a total of 3 to 4 communication lines 247

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES - COMPANIES That maintain a total of 5 to 6 communication lines 248

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES - COMPANIES That maintain a total of 7 to 10 communication lines 249

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES - COMPANIES That maintain a total of 11 to 20 communication lines 250

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES - COMPANIES That maintain a total of 21 to 40 communication lines 251

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES - COMPANIES That maintain a total of 41 to 90 communication lines 252

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF CAPACITY TO LOOK UP ALL MESSAGES, VOICE, EMAIL, FAXES, PAGES, ETC, ON A WEB SITE AND HAVE A DETAILED RECORD OF SUCH MESSAGES - COMPANIES That maintain a total of 91 or more communication lines 253
 254

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE - MIDWEST 254

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE -SOUTH 255

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE -NORTHEAST/MID-ATLANTIC 257

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE - WEST 258

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE,  BY COMPANY SIZE 259

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE -COMPANIES WITH 1 to 5 EMPLOYEES 259

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE -COMPANIES WITH 6 to 19 EMPLOYEES 260

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE -COMPANIES WITH 20 to 49 EMPLOYEES 261

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE - COMPANIES WITH 50 to 149 EMPLOYEES 262

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE - COMPANIES WITH 150 to 399 EMPLOYEES 263

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE - COMPANIES WITH 400 to 3000 EMPLOYEES 264

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE, BY INDUSTRY 265

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE - Companies in light manufacturing 265

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE 265

WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE - Companies in the sample in heavy manufacturing, mining & construction 266

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER
OF THE WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE -Companies in the sample in utility industries 267

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE -Companies in retails & consumer oriented services 268

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE -Companies in finance, insurance & real estate 269

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE -Companies in wholesale 270

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE -Companies in business services 271

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE - Companies in professional business services 271

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE, BY TOTAL NUMBER OF COMMUNICATION LINES 273

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE - COMPANIES That maintain a total of 1 to 2 communication lines 273

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE - COMPANIES That maintain a total of 3 to 4 communication lines 274

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE - COMPANIES That maintain a total of 5 to 6 communication lines 275

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE - COMPANIES That maintain a total of 7 to 10 communication lines 276

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE - COMPANIES That maintain a total of 11 to 20 communication lines 277

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE - COMPANIES That maintain a total of 21 to 40 communication lines 278

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE - COMPANIES That maintain a total of 41 to 90 communication lines 279

RANKING ON A 5-0 SCALE (5=MOST DESIRABLE) OF THE CAPACITY TO TALK BY VOICE THROUGH COMPUTER TO THE WEBMASTER OF THE WEB SITE THAT YOU ARE VISITING AS YOU SURF THE SITE - COMPANIES That maintain a total of 91 or more communication lines 280

THE DESIRABILITY OF SPECIFIC FEATURES OF VOICE PROCESSING SYSTEMS, A COMPARISON BETWEEN THE BUYERS AND NON-BUYERS of Voice Procesing Systems 281
 

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